Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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Lots of mergers/downsizing, restructuring, title and supervisor changes, took a long time to get policies aligned. Still difficult to nail down procedures. No annual increases, benefits could be better and don't pay out PTO upon termination even with resignation. Positive is working from home.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
The Lees try hard to promote a positive culture.
Che cosa ti rende più felice sul posto di lavoro?
The feeling of achievement when I finish a large task.
Cosa ti piace di più del team di leadership?
They seem to be engaged and try to practice servant leadership.
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
My interview was 14 years ago with another company purchased by Alorica.
Quali sono alcune delle cose migliori della tuo team?
They are all personable, seem to care about each others personal challenges and willing to help.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
There are no annual increases, took a large cut to move to another role after downsizing. Was just given an increase, first in several years.
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