Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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My overall experience has been below average at Alorica. The colleagues are not team players and as a result anything done single handedly is not appreciated. The HR team (India) is incompetent and fails to create a sense of belonging in the employees.
Quali sono alcune delle cose migliori della tuo team?
Everybody is great at their deliverables.
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
It was swift, less time consuming.
Che cosa ti rende più felice sul posto di lavoro?
The learning opportunities are great but there's no motivation or direction provided to pursue the same.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Acceptance of varied cultures at the work place, senior/leadership communication, involvement of relevant stakeholders since foundational discussions, better flow of information, better NEO training, periodic connect with the employees, more empathetical managers.
Che cosa deve fare il gruppo dirigente per migliorare?
Better communication is greatly needed at Alorica India. There is a superiority complex in the leadership team and when questioned, they choose not to answer the queries. The grievances are ignored at supervisor level and above.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Most of the time the meetings are scheduled beyond the working hours and the so the average working hours are increased to upto 12 hours/week. Even then there is no night shift component or over-time component to compensate for the time invested at work.
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