Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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I've had the pleasure of working with a few major company accounts since I've been at Alorica. Over all my experience has not been a bad one. I do feel that if the pay rate was higher more qualified people would apply for the job and more people would be encouraged to stay.
Cosa ti piace di più del team di leadership?
Their willingness to try hard to better their people
Che cosa ti rende più felice sul posto di lavoro?
Meeting new people and not have to talk on the phone.
Quali sono alcune delle cose migliori della tuo team?
we try to boost morale by coming up with fun ideas and things to do
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
first where I am the last two programs are not offered to agents at my level and if they are we've never been told.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
we have agents from all different islands so not only are languages different but so are cultures and holidays. So it is also a learning experience.
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
from what I can remember it was pretty simple however I had to wait over an hour for the interview with had an attitude when she to do the interview.
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