Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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I sometimes feel like I am not allowed to do my job due to time restraints and being rushed to complete a call when there are no calls waiting and we have been incredibly slow
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
My coworkers are always willing to help
Che cosa ti rende più felice sul posto di lavoro?
When it is time to go home
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
They are willing to work with your schedule
Che cosa deve fare il gruppo dirigente per migliorare?
Being present. Addressing not just telephone agents and their job performance but the team leads as well.
Quali sono alcune delle cose migliori della tuo team?
Whenever I have a question, they are quick to offer an answer or at least help me look for one. We are a family
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
I have been with the company for longer than a lot of other agents and their pay was increased at a faster rate than mine. I don't think they value seniority. We are not paid for holidays unlike I was told when hired. I don't think someone who is new to the company should be making the same
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