Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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They simply dont care about their employees (agents) only numbers!! Their OMs are beyond rude and talk down on the agents. Very Middle School behavior
Quais são algumas das melhores coisas da sua equipe?
We work together and encourage one another
O que está ruim e como pode melhorar?
Employees feel undervalued which makes us all want to find employment elsewhere
O que precisa melhor na cultura da empresa?
Pressuring employees to sale when they aren't comfortable doing so and threatening to fire them if sales quotas arent met
O que você mais gosta nos lideres?
I absolutely love my TM; i feel like she and one person in HR are the only ones who care about the agents aka the little people
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Everyday there is something else they add on as a requirement. They push sales in your face and care more about sales than how the customer is treated!
O que você melhoraria na entrevista de emprego de sua companhia?
Stop misleading people. Never once was sales being a part of the job ever mentioned; i was told it is strictly customer service which was a bold face lie
Other Employee Reviews for Alorica
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