Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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Alorica is an extremely cheap and rigid employer. Annual raises do not exist, and raises based on promotion only happen unwillingly and are only for the absolute minimum possible.
No que a equipe de líderes deveria melhor?
Operations managers are completely disconnected from the actual workers and have zero understanding of employee needs.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
My position is paid at least $2 an hour below fair market, and my team is the only team in the entire project not eligible for bonus.
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