Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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Started as an agent and had the opportunity to demonstrate my skills along with the guidance of excellent and professional people. Promoted to supervisor and now manager so pleased with all the training, learning and values the company provides you!
Quais são algumas das melhores coisas da sua equipe?
Consistency and willing to improve their overall skills
O que faz você mais feliz no trabalho?
Learnings on different trainings, monetary stability
O que você mais gosta nos lideres?
Good communication Skills is important.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
Camaraderie and values they inculcate
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Salary is low compared with other companies here. It has been minimum the raise in 2 years and everything has incremented but salary. Agents in other companies have same salary than a supervisor or manager here
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