Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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Good company needs to work a little bit better on having a more competitive salary for first-level employees (CSR) compared to other call centres to reduce attrition.
O que você gostou mais sobre a sua entrevista de emprego?
very clear expectations and flexibility.
O que você mais gosta nos lideres?
Good decision making, everything comes explained with a Why and very transparent.
O que faz você mais feliz no trabalho?
having interactions with my employees every day, being able to help them through their day.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
the culture is awesome, always looking forward to providing top-notch results by having all the employees engaged and happy.
Qual é a melhor parte das suas compensações?
Overall, having insurance, food vouchers and saving funds, some companies will offer one or the other, but Alorica has the full package.
Quais são algumas das melhores coisas da sua equipe?
Everyone has something that adds up and the fact we are able to share best practices helps us be better every day.
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