Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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Great people- and very agile company that finds solutions to make our customers happy.
O que você gostou mais sobre a sua entrevista de emprego?
Involvement at all levels- from executives to colleagues to my future employees.
O que faz você mais feliz no trabalho?
I love my team, and my boss listens to my concerns and/or ideas, then he helps me achieve my goals.
O que você mais gosta nos lideres?
The ask for our honest feedback, then try to incorporate changes that reflect the "voice of the employee AND the customer."
Quais são algumas das melhores coisas da sua equipe?
We are truly a TEAM- "not my job" is not in our vocabulary. "We will find a solution" is our mindset.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
Diversity, Inclusion and Transparency... they find ways to engage with employees globally- we have virtual meetings to celebrate agents across the globe.
Qual é a melhor parte das suas compensações?
The incentives are based on performance- and the Executives look for ways to make sure we earn them, instead of excuses not to pay them.
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