Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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Overall the experience has been a good one. I have always had supervisors that cared about me and my professional growth. The company does a good job promoting a healthy work culture. Retention can be a challenge as the frontline pay rate could be better.
Qual é a melhor parte das suas compensações?
In challenging times, the company has managed to hold the line on healthcare costs
O que você mais gosta nos lideres?
They are very knowledgeable and they do a good job of understanding my needs and giving me the room to accomplish my assigned tasks with proper supervision, not being helicopter managers.
Other Employee Reviews for Alorica
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