Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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They need to give us yearly reviews for raises, more pay for the agents. Management needs to be more present.
Quais são algumas das melhores coisas da sua equipe?
I do not have a team
O que você gostou mais sobre a sua entrevista de emprego?
I am not real familiar with how they interview.
No que a equipe de líderes deveria melhor?
Being at work a full 8+ hours. They need to be held accountable like all the hourly employees are.
O que está ruim e como pode melhorar?
Not enough pay for the agents and no raises. If your tenure(legacy) then you are ok but without that the agents do not even get holiday pay.
O que precisa melhor na cultura da empresa?
The Supervisors need to be more positive and willing to help the agents because without the agents we would not get a paycheck. Managers need to work their full shifts.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Never get raises or even a yearly review to tell me why I am not getting a raise. They talk about taking the buy back away and I disagree with that. I NEVER miss work so you already only pay me out at 75% but now you threaten to take that away. That is extra money for me at the end of the year.
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