Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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It's being great, but there is not grow path for everybody.
O que você mais gosta nos lideres?
The human approach they have
Quais são algumas das melhores coisas da sua equipe?
I don't have a proper team, I work with many other teams.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
That we really try to encourage our people to enjoy their work, we tray to connect with them.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
I work 3 different areas, as "volunteer" my position has become a one single man department, but is not officially a department, so, I would like to change the way I'm being compensated for the work I do.
O que faz você mais feliz no trabalho?
To be able to make people's lives better... one interaction at a time. Literally, I'm the Culture Champion, so, my work is to create those interactions for they to enjoy the day. It's nice, try to make people happy.
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