Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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I sometimes feel like I am not allowed to do my job due to time restraints and being rushed to complete a call when there are no calls waiting and we have been incredibly slow
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
My coworkers are always willing to help
O que faz você mais feliz no trabalho?
When it is time to go home
O que você gostou mais sobre a sua entrevista de emprego?
They are willing to work with your schedule
No que a equipe de líderes deveria melhor?
Being present. Addressing not just telephone agents and their job performance but the team leads as well.
Quais são algumas das melhores coisas da sua equipe?
Whenever I have a question, they are quick to offer an answer or at least help me look for one. We are a family
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
I have been with the company for longer than a lot of other agents and their pay was increased at a faster rate than mine. I don't think they value seniority. We are not paid for holidays unlike I was told when hired. I don't think someone who is new to the company should be making the same
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