Alorica Empresa reivindicada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. consulte Mais informação
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The organization has lost its way and changing the DNA that was the foundation for much success. The pivot from client to cost centric approach has impacted service delivery and poor technology solutions. The have lost the hearts and minds of key leaders -- evident by poor engagement at all levels.
O que você gostou mais sobre a sua entrevista de emprego?
It varied by the interviewer.
Quais são algumas das melhores coisas da sua equipe?
Passion, commitment and pride of ownership. Many are leaving unfortunately.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Provide a equitable / variable comp plan that recognizes contributions - Top and Bottom line.
O que precisa melhor na cultura da empresa?
Walk the talk be genuine.. Substance and conviction and not just because it's the trend.
No que a equipe de líderes deveria melhor?
Return to being client centric, focusing on investing in technology and people. Understanding that CSR begins with your people... Walk the talk.
O que está ruim e como pode melhorar?
Executive leadership is detached from reality and have made changes that has eroded the nimble nature. Driving a culture that doesn't welcome varying POV’s. The “Yes” employee wel
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