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Abbott is

Ranked

Health and Wellness Brands

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Abbott

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Abbott

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Abbott is ranked #9 in Health and Wellness Brands

About Abbott's Brand

Abbott’s brand is ranked #168 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Abbott. When compared to other organizations within the Health and Wellness industry, Abbott is ranked #9. Among its major competitors, Abbott is ranked in 2nd place for NPS while Novo Nordisk is 1st, and Medtronic is 3rd.Their current market cap is $210.71B

Brand at a Glance

81%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Abbott CMO

Elaine R. Leavenworth

Ms. Elaine R. Leavenworth has been Chief Marketing & External Affairs Officer and Senior Vice President of Abbott Laboratories since December 2014. Ms. Leavenworth served as a Corporate Officer of Abbott Laboratories since 1999 and served as its Vice President, Government Affairs since 2002. Ms. Leavenworth served as Vice President, Washington Government Affairs from 2001 to 2002 and as Vice President, Abbott HealthSystems from 1999 to 2001. She served as Divisional Vice President, Licensing and New Business Development, Abbott International Division from 1998 to 1999. Ms. Leavenworth earned a bachelor's degree in health policy from Duke University and a master's degree in business administration from Northwestern University.

Abbott Ranking

^#9 in Health and Wellness
^#1 / 4 of its competitors

Abbott NPS

Abbott's Net Promoter Score (NPS) is a 35 with 59% Promoters, 17% Passives, and 24% Detractors. Net Promoter Score tracks whether Abbott's customers would recommend using the product based on a scale of -100 to 100.

Abbott Overall NPS

NPS

59%	Promoters
17%	Passives
24%	Detractors

Abbott NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 34	Jan 2025	34
Feb 2025 34	Feb 2025	34
Mar 2025 36	Mar 2025	36
Apr 2025 36	Apr 2025	36
May 2025 36	May 2025	36
Jun 2025 36	Jun 2025	36
Jul 2025 35	Jul 2025	35
Aug 2025 35	Aug 2025	35
Oct 2025 35	Oct 2025	35
Nov 2025 35	Nov 2025	35
Dec 2025 36	Dec 2025	36
Jan 2026 33	Jan 2026	33

How Other Brands Compare

Abbott is ranked first for NPS among its competitors. Medtronic and Johnson & Johnson come in second and third, with AbbVie coming in at #4. Among those competitors, it is the second most valued company behind Johnson & Johnson.

	Abbott	Johnson & Johnson	AbbVie	Medtronic
Global Ranking	#168	#89	#321	#546
NPS	35	26	22	30
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$210.71B	$428.68B	$190.99B	$152.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Abbott NPS by Gender

Female customers rated Abbott's NPS 2 points higher than Male customers.

Male

Abbott's NPS was rated 26 by Male customers on Comparably.

55%

Promoters

16%

Passives

29%

Detractors

Female

Abbott's NPS was rated 28 by Female customers on Comparably.

54%

Promoters

20%

Passives

26%

Detractors

Abbott NPS by Ethnicity

Abbott's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -2	Caucasian	-2
Hispanic or Latino 60	Hispanic or Latino	60
African American/Black 38	African American/Black	38
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Native American 0	Native American	0
Other 41	Other	41

Abbott NPS by Age

Abbott's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

47%

32%

21%

26-30

56%

19%

25%

31-35

69%

23%

36-40

58%

16%

26%

41-45

67%

19%

14%

46-50

60%

20%

51-55

56%

13%

31%

56-60

62%

38%

61-65

33%

67%

66+

20%

10%

70%

Abbott NPS by Usage

Abbott's NPS was rated the highest by customers who have used Abbott's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 4	Less than 1 Year	4
1 to 2 Years 19	1 to 2 Years	19
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 57	Over 10 Years	57

Abbott NPS vs. Competitors

Compared to its competitors, Abbott's NPS is rated right above Medtronic, and is preceded by Novo Nordisk.

COMPANY		NPS Score
	Novo Nordisk	38
	Abbott	35
	Medtronic	30
	Johnson & Johnson	26
	AbbVie	22
	Agilent Technologies	17
	Bruker Corporation	10

Abbott NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Abbott's NPS is rated right above Colgate Palmolive, and is preceded by Glossier.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Abbott	35
	Colgate Palmolive	35
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Abbott Customer Reviews

Out of the 28 Abbott customer reviews 22 were positive and 6 were constructive. Abbott customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Abbott Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Abbott users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Abbott Customer Loyalty Score by Gender

Female customers rated Abbott's Customer Loyalty score 4% higher than Male customers.

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Male

80%

Yes

Female

84%

Yes

Abbott Customer Loyalty Score by Ethnicity

Abbott's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Abbott Customer Loyalty Score by Age

Abbott's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 66%	18-25	66%
26-30 83%	26-30	83%
31-35 93%	31-35	93%
36-40 85%	36-40	85%
41-45 83%	41-45	83%
46-50 91%	46-50	91%
51-55 94%	51-55	94%
56-60 89%	56-60	89%
61-65 70%	61-65	70%
66+ 82%	66+	82%

Abbott Customer Loyalty Score by Usage

Abbott's Customer Loyalty score was rated the highest by customers who have used Abbott's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	62%
1 to 2 Years	80%
2 to 5 Years	82%
5 to 10 Years	89%
Over 10 Years	100%

Abbott Customer Loyalty Score by Industry

Abbott's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	80%
Accounting	66%
Aerospace and Aviation	85%
Architecture and Planning	100%
Banking and Financial Services	87%
Biotech and Pharmaceuticals	73%
Consulting	78%
Consumer Services	100%
Education	85%
Healthcare, Hospitals and Medicine	94%
Marketing, Advertising and Research	82%
Retail	70%
Telecommunications	70%

Abbott Customer Loyalty vs. Competitors

Compared to its competitors, Abbott's Customer Loyalty score is rated right above Agilent Technologies, and is preceded by Novo Nordisk.

COMPANY		Customer Loyalty Score
	Novo Nordisk	84%
	Abbott	81%
	Agilent Technologies	81%
	Johnson & Johnson	79%
	Medtronic	77%
	AbbVie	73%
	Bruker Corporation	66%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Abbott's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Abbott	81%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Abbott Product Quality

4/5

Abbott has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Abbott Product Information

Abbott’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Abbott's product the highest. Reviewers from the Aerospace and Aviation industry rated Abbott the lowest at 4.

Website: http://www.abbott.com

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Healthcare

Quick Insights into Abbott Product Quality

Abbott's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Retail industry.

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Ranked Abbott Product Quality the Highest

Banking and Financial Services	4.7
41-45	4.6
Hispanic or Latino	4.5

Ranked Abbott Product Quality the Lowest

Caucasian	3.2
61-65	2.1
Retail	2

Abbott Product Quality Score by Gender

Female customers rated Abbott's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Abbott Product Quality Score by Ethnicity

Abbott's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.6	Native American	3.6
Other 4.5	Other	4.5

Abbott Product Quality Score by Age

Abbott's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.4	26-30	4.4
31-35 4.4	31-35	4.4
36-40 4.1	36-40	4.1
41-45 4.6	41-45	4.6
46-50 4.3	46-50	4.3
51-55 3.6	51-55	3.6
56-60 3.4	56-60	3.4
61-65 2.1	61-65	2.1
66+ 2.5	66+	2.5

Abbott Product Quality Score by Usage

Abbott's Product Quality score was rated the highest by customers who have used Abbott's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4
2 to 5 Years	4.1
5 to 10 Years	4
Over 10 Years	4.3

Abbott Product Quality Score by Industry

Abbott's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.

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Tech	4.2
Accounting	3.5
Aerospace and Aviation	4
Architecture and Planning	3.5
Banking and Financial Services	4.7
Biotech and Pharmaceuticals	4.2
Consulting	4.2
Consumer Services	4.6
Education	3.5
Healthcare, Hospitals and Medicine	4.2
Marketing, Advertising and Research	3.9
Retail	2
Telecommunications	4.6

Abbott Product Quality vs. Competitors

Compared to its competitors, Abbott's Product Quality score is rated right above Medtronic, and is preceded by Agilent Technologies.

COMPANY		Product Quality Score
	Novo Nordisk	4/5
	Johnson & Johnson	4/5
	Agilent Technologies	4/5
	Abbott	4/5
	Medtronic	3.9/5
	AbbVie	3.7/5
	Bruker Corporation	3.7/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Abbott's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Abbott	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Abbott Pricing

Abbott ROI & Value For Money

3.9/5

Abbott has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Abbott Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Retail industry think that they had the lowest ROI from Abbott.

Quick Insights into Abbott ROI

Abbott's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Retail industry.

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Ranked Abbott ROI the Highest

African American/Black	4.7
Consumer Services	4.6
41-45	4.4

Ranked Abbott ROI the Lowest

Caucasian	3
61-65	2.1
Retail	2

Abbott ROI Score by Gender

Abbott's ROI score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Abbott ROI Score by Ethnicity

Abbott's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.7	African American/Black	4.7
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3.9	Native American	3.9
Other 3.9	Other	3.9

Abbott ROI Score by Age

Abbott's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.9	26-30	3.9
31-35 3.8	31-35	3.8
36-40 4	36-40	4
41-45 4.4	41-45	4.4
46-50 3.9	46-50	3.9
51-55 3.7	51-55	3.7
56-60 3.1	56-60	3.1
61-65 2.1	61-65	2.1
66+ 2.3	66+	2.3

Abbott ROI Score by Usage

Abbott's ROI score was rated the highest by customers who have used Abbott's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.8
2 to 5 Years	3.6
5 to 10 Years	4
Over 10 Years	4

Abbott ROI Score by Industry

Abbott's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Retail industry customers.

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Tech	3.9
Accounting	3.3
Aerospace and Aviation	4.1
Architecture and Planning	3.5
Banking and Financial Services	4.3
Biotech and Pharmaceuticals	3.3
Consulting	4.4
Consumer Services	4.6
Education	2.3
Healthcare, Hospitals and Medicine	4.2
Marketing, Advertising and Research	3.2
Retail	2
Telecommunications	4.5

Abbott Pricing vs. Competitors

Compared to its competitors, Abbott's ROI score is rated right above Johnson & Johnson, and is preceded by Medtronic.

COMPANY		Pricing Score
	Agilent Technologies	4/5
	Medtronic	3.9/5
	Abbott	3.9/5
	Johnson & Johnson	3.9/5
	Novo Nordisk	3.8/5
	AbbVie	3.8/5
	Bruker Corporation	3.6/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Abbott's ROI score is rated right above Glossier, and is preceded by Headspace.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Abbott	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Abbott Customer Satisfaction (CSAT)

Abbott Customer Satisfaction (CSAT) Score

76 / 100

Abbott has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	46%
Satisfied	30%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	5%
Very Dissatisfied	8%

Very Satisfied

46%

Satisfied

30%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Abbott Customer Satisfaction

Abbott's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.

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Ranked Abbott Customer Satisfaction the Highest

Banking and Financial Services	100%
41-45	94%
Other	88%

Ranked Abbott Customer Satisfaction the Lowest

Less than 1 Year	59%
Retail	33%
66+	22%

Abbott Customer Satisfaction Score by Gender

Female customers rated Abbott's Customer Satisfaction score 5 points higher than Male customers.

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73 / 100

Male

	Very Satisfied	53%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	11%

78 / 100

Female

	Very Satisfied	36%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	2%
	Very Dissatisfied	8%

Abbott Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Abbott's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.

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62 / 100

Very Satisfied	43%
Satisfied	19%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	11%
Very Dissatisfied	24%

Very Satisfied

43%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

24%

CSAT according to Hispanic or Latino

Abbott's Customer Satisfaction (CSAT) score was rated 87% according to Hispanic or Latino users and customers.

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87 / 100

Very Satisfied	53%
Satisfied	34%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

53%

Satisfied

34%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Abbott's Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.

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77 / 100

Very Satisfied	62%
Satisfied	15%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	15%
Very Dissatisfied	0%

Very Satisfied

62%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Abbott's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

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74 / 100

Very Satisfied	33%
Satisfied	41%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	2%
Very Dissatisfied	7%

Very Satisfied

33%

Satisfied

41%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Abbott's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Abbott's Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.

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88 / 100

Very Satisfied	56%
Satisfied	32%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

32%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

Abbott Customer Satisfaction Score by Age

Abbott's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

74%

26-30

85%

31-35

89%

36-40

85%

41-45

94%

46-50

75%

51-55

64%

56-60

71%

61-65

25%

66+

22%

Abbott Customer Satisfaction Score by Usage

Abbott's Customer Satisfaction score was rated the highest by customers who have used Abbott's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	59
1 to 2 Years	76
2 to 5 Years	82
5 to 10 Years	70
Over 10 Years	84

Abbott Customer Satisfaction Score by Industry

Abbott's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.

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			"groupId": 104,
			"score": 85,
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			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Abbott's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Abbott's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Abbott's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Abbott's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Abbott's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Abbott's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Abbott's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Abbott's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Abbott's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Abbott's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	85
Accounting	53
Aerospace and Aviation	66
Architecture and Planning	67
Banking and Financial Services	100
Biotech and Pharmaceuticals	72
Consulting	100
Education	67
Healthcare, Hospitals and Medicine	80
Marketing, Advertising and Research	60
Retail	33
Telecommunications	100

Abbott Customer Satisfaction vs. Competitors

Compared to its competitors, Abbott's Customer Satisfaction score is rated right above Agilent Technologies, and is preceded by Novo Nordisk.

COMPANY		Customer Satisfaction (CSAT) Score
	Johnson & Johnson	78%
	Novo Nordisk	76%
	Abbott	76%
	Agilent Technologies	74%
	Bruker Corporation	74%
	Medtronic	72%
	AbbVie	65%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Abbott's Customer Satisfaction score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Abbott	76%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Abbott Customer Service

3.9/5

Abbott has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Abbott's Customer Service

Address

Chicago, IL 60064

Website

http://www.abbott.com

Phone Number

224-667-6100

Abbott's Social Links

Quick Insights into Abbott Customer Service

Abbott's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Retail industry.

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Ranked Abbott Customer Service the Highest

Consumer Services	4.6
41-45	4.5
African American/Black	4.4

Ranked Abbott Customer Service the Lowest

Caucasian	2.9
61-65	1.7
Retail	1.6

Abbott Customer Service Score by Gender

Abbott's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Abbott Customer Service Score by Ethnicity

Abbott's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3.6	Native American	3.6
Other 4	Other	4

Abbott Customer Service Score by Age

Abbott's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 4.2	26-30	4.2
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 4.5	41-45	4.5
46-50 3.8	46-50	3.8
51-55 3.6	51-55	3.6
56-60 3	56-60	3
61-65 1.7	61-65	1.7
66+ 1.8	66+	1.8

Abbott Customer Service Score by Usage

Abbott's Customer Service score was rated the highest by customers who have used Abbott's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.8
2 to 5 Years	3.8
5 to 10 Years	3.7
Over 10 Years	4

Abbott Customer Service Score by Industry

Abbott's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Retail industry customers.

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Tech	4
Accounting	3.3
Aerospace and Aviation	4.2
Architecture and Planning	3.3
Banking and Financial Services	4.1
Biotech and Pharmaceuticals	3.6
Consulting	4.4
Consumer Services	4.6
Education	2.2
Healthcare, Hospitals and Medicine	4.2
Marketing, Advertising and Research	3.2
Retail	1.6
Telecommunications	4.3

Abbott Customer Service vs. Competitors

Compared to its competitors, Abbott's Customer Service score is rated right above AbbVie, and is preceded by Novo Nordisk.

COMPANY		Customer Service Score
	Agilent Technologies	4.1/5
	Medtronic	4/5
	Johnson & Johnson	4/5
	Novo Nordisk	3.9/5
	Abbott	3.9/5
	AbbVie	3.8/5
	Bruker Corporation	3.6/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Abbott's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Abbott	3.9/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Abbott as an Employer

4.1/5

Abbott has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Abbott

Robert Ford

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Abbott scored a 35 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Abbott would recommend the brand to a friend. ENPS measures how likely Abbott employees would recommend working at Abbott to a friend.

Net Promoter Score

NPS Score

59%	Promoters
17%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
24%	Passive
27%	Detractors

Global Ranking Snapshot

Abbott is ranked #168 in the Global Top 100 Brands. It ranks just behind Western Digital Corporation and just ahead of Xerox Corporation.

RANK			INDUSTRY
166	Canon	Fujio Mitarai	Consumer Goods
167	Western Digital Corporation	David Goeckeler	Consumer Goods
168	Abbott	Robert Ford	Health and Wellness
169	Xerox Corporation	John Visentin	Tech
170	Hyatt	Mark Hoplamazian	Travel and Hospitality
171	Caterpillar Inc.	Jim Umpleby	Energy and Manufacturing
172	WebMD	Steven Zatz	Health and Wellness

Health and Wellness Ranking Snapshot

Abbott is ranked #9 in the Health and Wellness Industry. It ranks just behind WW (formally Weight Watchers) and just ahead of WebMD.

RANK		Location
7	CVS Health	Woonsocket, RI
8	WW (formally Weight Watchers)	York, NY
9	Abbott	Chicago, IL
10	WebMD	York, NY
11	Kaiser Permanente	Oakland, CA
12	Eli Lilly and Company	Indianapolis, IN
13	UnitedHealth Group	Minnetonka, MN