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The metrics you have to achieve is set at a very high standard and the negative ratings the agent gets is not the fault of the agent as the agent cannot solve every problem. The customers call twice asking about the same thing. It becomes a repeat contact and it affects your ratings as well.
What do you like best about the leadership team?
It speaks down to us as if we were 10 yr olds and not very respectfully.
What would you improve about your company's interview process?
The screening of the applications for internal positions is unfair and the chances of promo is very slim. They transfer you to departments wuthout asking you if you feel comfortable with it. No extra compensation is providedYou have to prepare your answers on their motto's. Positions come up rarely.
What are some of the best things about your team?
We all work extremely hard as a team to achieve the best outcome. If we can't to no fault of our own our results are publicly displayed in a mail to all to show who performed the worst. To the co. We are just numbers and I stand with them as we are all undervalued and overstressed.
Why do you feel undervalued and what would make you feel better about your compensation?
The USA and UK agents who do the same job as I receive $16 -$35 and £9.55 p/h. We get way less than half. Keeping in mind that the taxes are more and benefits are also then deducted from that. It's discrimination. If I work for Amazon for years I will never be able to afford to purchase a home
What makes you most happy at work?
The end of my shift. The company will always succeed but staff turnaround will always be a factor as in the 2 min given to send a mail to the customer after the call, you have to do follow ups as well. It's really stressful send you mails advising on how to manage your stress as if they are helping
What is most positive about the culture and environment at your company?
The teamwork as we work extremely hard. Negatively we have to rush to the toilet as we get 7 min to pee and timed on every sec on all we do.On call handling time of 15 min a call. Through no fault if our own, customers ask us how to use their printer to print labels and ask us to search for products
Other Employee Reviews for Amazon
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