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A lot of hard work and angry customers for very little pay and even less respect
What are some of the best things about your team?
Team moral and usually very nice to each other.
What did you like most about the interview process?
The interview was over the phone so very convenient.
What's going wrong and how can it be improved?
A lot of wrong information on our screens they don't correct and not much information at all given to help us answer customer questions.
Why do you feel undervalued and what would make you feel better about your compensation?
More money. Give an actual hourly to agents that are forced to be logged in for a set amount of time. We only get paid when we are on a call so there is much of the day you are committed to sitting by your computer for no compensation at all.
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