CVS Health Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Companies really great The all staff are really friendly is amazing
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What do you like best about the leadership team?
They are very responsable and helpful i like the way they help and care about everybody
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The willingness to work as a team.
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Their Collaboration & Integrity, plus caring for each individual on varies Teams. Accountability, that gives an since of Trust. Implement all team members involved to design ideas that will result in new ideas offering Innovation to build strong & desirable work environment. Heart At Work!
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always on task and being respectful
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Awesome place to wirk for.
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What does the leadership team need to get better at?
Listening to the employees in the stores. The pizza isn't working.
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Retail pharmacy expected to do more with less. Extremely stressful on pharmacists and in turn the technicians. In regards to direct management - there needs to be less gossip amongst colleagues. This creates a hostile work environment.
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treating people better at work
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Better at understanding employees and treat every one equally.
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Upper management needs to be more willing to help individual stores
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What is the best part about your compensation package?
Best part are discounts benefits
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Compensation package gives the individual the opportunity to strengthen your self worthy, future, & plus work & life balance.
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Get access to it quickly,
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CVS has competitive pay for sure. However not having sick time at LEAST available for part timers is unfair. Some jobs have paid vacation for part timers and we can't even get a few sick days?
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5% employer match with 401k
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Why do you feel undervalued and what would make you feel better about your compensation?
You're consistently expected to do the work of 3 people every shift and if you're not stuck in the drive thru or slow Virtual Verification you're expected to make enormous amounts of PCQ (basically cold calls) calls to ask people to pick up the prescriptions they don't need.
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a decent raise once in a while
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Yes, very much so and wish i didnt feel this way
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getting paid more hourly due to the amount of work that goes in
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I am part time working full time hours now for just about 6 months. Just make me full time so that I can earn PTO that’s the only benefit that I really would u
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What are some of the best things about your team?
The fact that they are really helpful
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My team is always interactive
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They're understanding and willing to help me with any problems
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Teams bond. Collaborating with one another. Openness each one have to see others as benefits to the team. Bouncing knowledge & skills on one another. Always in Training & colleagues, are instructors. Watching the positive Integrally grow each moment on the day to day operations.
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always on task and good energy, and vibes.
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What do your coworkers need to improve and how could you work together better?
While the workload is split pretty fairly amongst everyone. There needs to be an end to indulging in gossip about other co-workers. It creates a hostile work environment
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I'm happy with my coworkers they follow the company rules and comply with the expected culture
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He more helpful and to be a better team member.
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yes we can definitely improve
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Unhappy employees make bad coworkers - it starts at the top.
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What is most positive about the culture and environment at your company?
All employees are so friendly
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Putting your colleagues as UNO on the top of the scale. Knowing & showing they Matter, plus they bring about the Best out of the company
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Your direct supervisor/pharmacist/manager will understand the issues you're facing because they're being held to the same unrealistic expectations as you.
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Always learning something new every day.
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The most positive aspect of the environment is everyones willingness to provide excellent customer service, and sometimes even going above and beyond.
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What needs to change to make the company culture better?
friendlier people to work with
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employees need to be respected for the hard work we do instead of criticized on the small mistakes.
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The type of people that work here. We need other ethnicities like white people and Asians.
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hire managers that follow rules and don't promote friends but qualified staff
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I feel they should pay their management staff a little better
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What did you like most about the interview process?
The Interview process was smooth
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everyone was nice and i loved the energy
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Most of it was done online in a virtual workplace
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meeting face to face for the interview
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It was very easy to complete
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What would you improve about your company's interview process?
Ask people questions of what they may actually face on the job, not just the silly icebreaker questions.
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Interviews are few and far between. The hiring process can take weeks or longer between all the classes and online courses thrown at us immediately. I have yet to see someone actually get interviewed
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get some happy people to do it
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i wouldnt improve anything about it
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There really wasn't much to change
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What makes you most happy at work?
Being helpful and working with the team
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Learning new skills daily & giving all of me
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Researching and solving problems to help do my job better.
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I'm happiest at work when I'm left alone to make my own decisions,
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Working with customers at the cash register and throughout the store
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What's going wrong and how can it be improved?
Too few hours for the amount of work that is expected. When you're allowed to hire someone it takes months to get them on board. You're typically expected to be at 3 different places simultaneously, especially since the start of Covid. If you fall behind District Leaders simply say "work faster."
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Like I said in previous posts - the gossip needs to stop. This is the workplace, not high school. I shouldn't have anxiety about what's being said about me and hearing such mean things being said about my coworkers.
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Not put employees down and be better team players
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Need more help and hours
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unhappy customers rude pharmicist long lines constant price checks. the company should terminate any staff whether pharmicist or manager being rude to customer or staff
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What would you most like to see improved at your company?
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