Faneuil Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
My experience with this company was all negative and I wouldn't recommend anyone to apply there.
Review from Customer Support Dept
What do you like best about the leadership team?
I love that they work with Emoplyees as far as second chances. Since they work with other companies with in, it allows people to reapply for a different program
Review from Customer Support Dept
hands off and supportive, though do not ask for feedback that often.
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They seem to care and are willing to help
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They are consistently trying to make work better.
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Communication is key and a great way to up employee moral.
Review from Customer Support Dept
What does the leadership team need to get better at?
Treating employees like human beings
Review from Customer Support Dept
Everything. Communication with workers and mostly safety! Put security cameras in lockers give workers support answer their questions help them understand train them always it’s ab noxious and impertinent the fact
Review from Customer Support Dept
Honestly, everything. Its a new company in town but they are not organized and extremely rude to ball their employees.
Review from Customer Support Dept
Not enforcing a 90 percent Adherence but rather focus on 85 percent or better. People do have to use the bathroom.
Review from Customer Support Dept
What is the best part about your compensation package?
there is a bonus just for attendance! would like more incentives.
Review from Customer Support Dept
The best part about compensation at faneuil is the amount of paid vacation.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They shoud pay at least $20
Review from Customer Support Dept
There is a significant difference in pay from this company when compared to what the state is paying,
Review from Customer Support Dept
More money and less travel
Review from Customer Support Dept
People have litteraly stole from my locker I think we should get paid fairly for what we have to deal with. Getting paid 12 dollars is not enough when you have to constantly hear from customers with their negative comments and obnoxiously rude and negative reviews on a dialy I think we should get
Review from Customer Support Dept
Just feel benefits could be better and more incentives would be great
Review from Customer Support Dept
What are some of the best things about your team?
Creative, resourceful, empathetic, and effective.
Review from Customer Support Dept
All happy and very helpful
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very knowledgable and have a lot of experience.
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We come together when necessary and when it's based on team effort we all strive to do our best
Review from Customer Support Dept
The Optimism of our Supervisor.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Basically the frustration of having to deal with the negative attitudes of the staff makes everyone's attitudes be down and not wanting to be at work.
Review from Customer Support Dept
I love my co-workers, and the only way for us to improve is by standing together and forming a union.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Open communication through text messages
Review from Customer Support Dept
That we finally get to work from home.
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They are like family members
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Im always greeted by a member of leadership
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wide open space and market on site
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What needs to change to make the company culture better?
Less strict on taking away benefits and the rules and more focused on employee recognition and encouragement.
Review from Customer Support Dept
What did you like most about the interview process?
Very informative and productive. Welcomed
Review from Customer Support Dept
just a few questions and completion of application
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The testing was adequate for description of job duties
Review from Customer Support Dept
They gave everyone a chance to work in a call center.
Review from Customer Support Dept
I dont really remember my interview. but i remember it not being uncomfortable.
Review from Customer Support Dept
What would you improve about your company's interview process?
New management staff who know about the duties of the positions they are interviewing for.
Review from Customer Support Dept
What makes you most happy at work?
The fact that I get to do what comes natural to me, talking, troubleshooting, and helping others.
Review from Customer Support Dept
The people I work with
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I love doing my job. Its easy work and if coming to work equals a guaranteed paycheck Im there
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The environment is wonderful and cultivate success
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Interacting with my co-workers everyday.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Give annual raises, increase PTO for each year worked, and make a program for diversity and inclusion.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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