GoodLeap Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Since starting it has been a great experience and I love that I can travel anywhere and still work.
Review from Customer Support Dept
Review from Customer Support Dept
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What do you like best about the leadership team?
The fact that they are almost always available to help and work with you to ensure you have all the tools you need to succeed..
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How they are "human" and can easily speak to them
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The team is so caring and invested in making everything work. I love it!
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I love how passionate the leadership team is towards our mission/cause!
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They really care about our development and well being
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What does the leadership team need to get better at?
Communication, humanity, not being greedy
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The main focus at this company is to point out everyone's downfalls and downplays. There is not a week that goes by where an employee is recognized , Absolutely no appreciation. Dreadful to come into work to be put down daily. The changes never are told in a timely manner and we are gna struggle fin
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BE FAIR, PRIORITIZE EMPLOYEE'S NEEDS, TAKE ACTIONS REGARDING EMPLOYEES CONCERNS
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take time and train employees properly. Set clear goals and expectations.
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Communication, caring, and being involved.
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What is the best part about your compensation package?
The monthly Bonus we earn based on our performance.
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The pay is fair, and the new bonus structure is good. But could be better of course. The paradigm is more attainable. The pay out fair.
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very thoughtful of the employees
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I love that we get to accumulate time off that can be used when needed.
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Im not sure yet, I have yet to take advantage of benefits.
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Why do you feel undervalued and what would make you feel better about your compensation?
better benefits, less out of pocket
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Our roles and titles are purposefully switched around to keep us underpaid when compared to the national averages for other jobs.
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I believe the job that we have should pay more, but I don't feel undervalued. Just under paid.
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i have been here 8 months everytime i get down the qa/bonus structure its changed and i cant even pay my rent on time every month. The way we get told is always a rushed situation never lets train lets do soft qa during the transition until everyone does better. losing bonuses hurts
Review from Customer Support Dept
I feel undervalued because the management in the department I work in likes to focus on our team's shortcomings a lot more than celebrating how differently we all execute our job well. They like to weekly play some recordings of our calls amongst our peers, but the management never plays their own.
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What are some of the best things about your team?
Everyone is very friendly and helpful.
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Communication and teamwork. we all get along
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They really care and we like each other.
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when i have questions they are all friendly and ready to assist and they can tell when i am having a rough day and uplift me. with these changes my mental health is taking a toll scared month to month
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I enjoy how much our team likes to help one another out with different predicaments/scenarios we encounter with clients. We all share our strengths to others.
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What do your coworkers need to improve and how could you work together better?
They only care about themselves and all just seem to be passing through because they also recognize this job is not a permanent fit
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pay attention to actually following every step of their jobs
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training, AND HOW TO WORK IN A MORE COMPASHION WAY
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What is most positive about the culture and environment at your company?
The fact that they care about our environment.
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Our culture really invests in itself. Like, everyone cares about each other and are determined to work together in a positive environment.
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I enjoy how the company as a whole celebrates diversity, inclusivity, and inclusion. The department I work in, however doesn't really honor the same mission that I feel the overall company would wish we'd all have. I love our all-hands meetings because they are just so inspiring!
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Everyone is friendly and willing to help. We work as a team and want each other to succeed.
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everyone is positive and uplifting
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What needs to change to make the company culture better?
BETTER PAY! more engagement. Humanity and empathy for employees needs to expand greatly.
Review from Customer Support Dept
this new change with the dialer has too much down time we dont get the text file until 2-3 hours after shift starts calls are slow skiptracing can be overwelming when the relatives are angry we are bothering them. i just got down how to get my dials per hr and it changed again frustrating
Review from Customer Support Dept
There should be more options are far as being cross trained for work at home employees who do not reside in California.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When I am able to assist a customer bring their account current.
Review from Customer Support Dept
Helping people is my passion and this job allows it.
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I enjoy the freedom GoodLeap has given me when working from home! What also brings me joy at work is when I am on a call with a customer and they mention I've been one of the more caring representatives they've spoken with! It brings me joy knowing my presence is making a difference here.
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Working with everyone at Goodleap
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my team and my leadership
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What's going wrong and how can it be improved?
Every morning I'm filled with impending doom and dread as I log in and catch up with my day. Staring at a sea of redundancy and nonsensical jargon and regulations.
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Amount of pay and management.
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Wages. Inflation in multiple states is at an all-time high, and people will be forced to leave if Goodleap doesn't offer competitive pay. When investors come into the office and parade around thanking employees for saving them millions/billions - how does that feel to someone making ~$23/hr?
Review from Customer Support Dept
employees need cost of living raises
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Nothing is going wrong. While the company itself is wonderful, the job is very emotionally and mentally taxing. It's not something I am "excited" to do, but that doesn't mean it isn't a good job. It is.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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