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Kaiser Permanente is

Ranked

#11

Health and Wellness Brands

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Kaiser Permanente

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Kaiser Permanente

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Kaiser Permanente is ranked #11 in Health and Wellness Brands

About Kaiser Permanente's Brand

Kaiser Permanente is committed to helping shape the future of health care recognized as one of America's leading health care provider. Kaiser Permanente’s brand is ranked #188 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Kaiser Permanente. When compared to other organizations within the Health and Wellness industry, Kaiser Permanente is ranked #11. Among its major competitors, Kaiser Permanente is ranked in 4th place for NPS while Privia Health is 1st, and PacificSource is 2nd. Overall, Kaiser Permanente has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

81%

Customer Loyalty

3.3/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Kaiser Permanente CMO

Kristy LoRusso

Kaiser Permanente Ranking

^#11 in Health and Wellness
^#4 / 4 of its competitors

Kaiser Permanente NPS

Kaiser Permanente's Net Promoter Score (NPS) is a 1 with 44% Promoters, 13% Passives, and 43% Detractors. Net Promoter Score tracks whether Kaiser Permanente's customers would recommend using the product based on a scale of -100 to 100.

Kaiser Permanente Overall NPS

NPS

44%	Promoters
13%	Passives
43%	Detractors

Kaiser Permanente NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 0	Feb 2025	0
Mar 2025 0	Mar 2025	0
Apr 2025 2	Apr 2025	2
May 2025 2	May 2025	2
Jun 2025 2	Jun 2025	2
Jul 2025 2	Jul 2025	2
Aug 2025 2	Aug 2025	2
Sep 2025 0	Sep 2025	0
Oct 2025 2	Oct 2025	2
Nov 2025 0	Nov 2025	0
Dec 2025 2	Dec 2025	2
Jan 2026 2	Jan 2026	2

How Other Brands Compare

Kaiser Permanente is ranked #4 for NPS among its competitors. Privia Health and PacificSource come in first and second, with Mayo Clinic coming in at third.

	Kaiser Permanente	Mayo Clinic	Privia Health	PacificSource
Global Ranking	#188	#229	#-	#-
NPS	1	18	40	20
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$156.98M	$1.00B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kaiser Permanente NPS by Gender

Female customers rated Kaiser Permanente's NPS 5 points higher than Male customers.

Male

-20

Kaiser Permanente's NPS was rated -20 by Male customers on Comparably.

35%

Promoters

10%

Passives

55%

Detractors

Female

-15

Kaiser Permanente's NPS was rated -15 by Female customers on Comparably.

37%

Promoters

11%

Passives

52%

Detractors

Kaiser Permanente NPS by Ethnicity

Kaiser Permanente's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -28	Caucasian	-28
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black -12	African American/Black	-12
Asian or Pacific Islander 15	Asian or Pacific Islander	15
Native American -50	Native American	-50
Other -41	Other	-41

Kaiser Permanente NPS by Age

Kaiser Permanente's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

47%

11%

42%

26-30

54%

19%

27%

31-35

28%

11%

61%

36-40

45%

50%

41-45

42%

16%

42%

46-50

38%

20%

42%

51-55

38%

54%

56-60

32%

65%

61-65

17%

76%

66+

35%

56%

Kaiser Permanente NPS by Usage

Kaiser Permanente's NPS was rated the highest by customers who have used Kaiser Permanente's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -6	Less than 1 Year	-6
1 to 2 Years -33	1 to 2 Years	-33
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -19	5 to 10 Years	-19
Over 10 Years -12	Over 10 Years	-12

Kaiser Permanente NPS vs. Competitors

Compared to its competitors, Kaiser Permanente's NPS is rated right above Change Healthcare, and is preceded by Mayo Clinic.

COMPANY		NPS Score
	Privia Health	40
	PacificSource	20
	Mayo Clinic	18
	Kaiser Permanente	1
	Change Healthcare	-52
	Health Net Federal Services	-100

Kaiser Permanente NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Kaiser Permanente's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	35
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	Kaiser Permanente	1
	WW (formally Weight Watchers)	-11

Kaiser Permanente Customer Reviews

Out of the 90 Kaiser Permanente customer reviews 46 were positive and 44 were constructive. Kaiser Permanente customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Kaiser Permanente Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Kaiser Permanente users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Kaiser Permanente Customer Loyalty Score by Gender

Female customers rated Kaiser Permanente's Customer Loyalty score 5% higher than Male customers.

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Male

78%

Yes

Female

83%

Yes

Kaiser Permanente Customer Loyalty Score by Ethnicity

Kaiser Permanente's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Kaiser Permanente Customer Loyalty Score by Age

Kaiser Permanente's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kaiser Permanente.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 86%	26-30	86%
31-35 80%	31-35	80%
36-40 75%	36-40	75%
41-45 76%	41-45	76%
46-50 76%	46-50	76%
51-55 88%	51-55	88%
56-60 77%	56-60	77%
61-65 76%	61-65	76%
66+ 83%	66+	83%

Kaiser Permanente Customer Loyalty Score by Usage

Kaiser Permanente's Customer Loyalty score was rated the highest by customers who have used Kaiser Permanente's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	74%
2 to 5 Years	82%
5 to 10 Years	80%
Over 10 Years	86%

Kaiser Permanente Customer Loyalty Score by Industry

Kaiser Permanente's Customer Loyalty score was rated the highest by Environmental Services industry customers, and the lowest by Media and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	80%
Accounting	74%
Aerospace and Aviation	91%
Fashion and Beauty	100%
Architecture and Planning	61%
Arts and Entertainment	75%
Banking and Financial Services	89%
Biotech and Pharmaceuticals	70%
Business and Consumer Services	64%
Computer Hardware	70%
Construction	91%
Consulting	74%
Consumer Services	70%
Education	77%
Environmental Services	100%
Government and Public Policy	86%
Healthcare, Hospitals and Medicine	83%
Hospitality	78%
Individual and Family Services	78%
Insurance	100%
Legal	59%
Manufacturing and Machinery	70%
Media and Entertainment	55%
Non-Profit	74%
Professional Services	100%
Real Estate	70%
Retail	100%
Transportation	100%
Wholesale	100%

Kaiser Permanente Customer Loyalty vs. Competitors

Compared to its competitors, Kaiser Permanente's Customer Loyalty score is rated right above Mayo Clinic, and is preceded by Privia Health.

COMPANY		Customer Loyalty Score
	PacificSource	84%
	Health Net Federal Services	83%
	Privia Health	81%
	Kaiser Permanente	81%
	Mayo Clinic	77%
	Change Healthcare	49%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Kaiser Permanente's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Kaiser Permanente	81%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Kaiser Permanente Product Quality

3.3/5

Kaiser Permanente has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Kaiser Permanente Product Information

Kaiser Permanente’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Kaiser Permanente's product the highest. Reviewers from the Environmental Services industry rated Kaiser Permanente the lowest at 3.3.

Website: http://www.kaiserpermanente.org

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Healthcare

Insurance

Quick Insights into Kaiser Permanente Product Quality

Kaiser Permanente's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Computer Hardware industry.

Sign Up to unlock insights into how customers have ranked Kaiser Permanente's Product Quality.

Ranked Kaiser Permanente Product Quality the Highest

Banking and Financial Services	4.3
18-25	3.6
Asian or Pacific Islander	3.5

Ranked Kaiser Permanente Product Quality the Lowest

Other	2.4
61-65	2.1
Computer Hardware	1.5

Kaiser Permanente Product Quality Score by Gender

Female customers rated Kaiser Permanente's Product Quality score 0.1 stars higher than Male customers.

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Male

2.9/5

Female

3/5

Kaiser Permanente Product Quality Score by Ethnicity

Kaiser Permanente's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.2	Native American	3.2
Other 2.4	Other	2.4

Kaiser Permanente Product Quality Score by Age

Kaiser Permanente's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.6	26-30	3.6
31-35 3	31-35	3
36-40 3.2	36-40	3.2
41-45 3.1	41-45	3.1
46-50 3	46-50	3
51-55 2.9	51-55	2.9
56-60 2.8	56-60	2.8
61-65 2.1	61-65	2.1
66+ 3	66+	3

Kaiser Permanente Product Quality Score by Usage

Kaiser Permanente's Product Quality score was rated the highest by customers who have used Kaiser Permanente's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.9
2 to 5 Years	2.8
5 to 10 Years	2.9
Over 10 Years	3.1

Kaiser Permanente Product Quality Score by Industry

Kaiser Permanente's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Computer Hardware industry customers.

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Tech	3
Accounting	3.4
Aerospace and Aviation	3.4
Fashion and Beauty	3
Architecture and Planning	3.2
Arts and Entertainment	3.5
Banking and Financial Services	4.3
Biotech and Pharmaceuticals	2.3
Business and Consumer Services	1.6
Computer Hardware	1.5
Construction	2.3
Consulting	2.7
Consumer Services	3.1
Education	2.5
Environmental Services	3.3
Government and Public Policy	2.4
Healthcare, Hospitals and Medicine	3.6
Hospitality	3
Individual and Family Services	2.4
Insurance	3.9
Legal	1.7
Manufacturing and Machinery	2
Media and Entertainment	2.6
Non-Profit	3.3
Professional Services	3
Real Estate	2.9
Retail	3.8
Transportation	2
Wholesale	1.8

Kaiser Permanente Product Quality vs. Competitors

Compared to its competitors, Kaiser Permanente's Product Quality score is rated right above Health Net Federal Services, and is preceded by PacificSource.

COMPANY		Product Quality Score
	Privia Health	3.9/5
	Mayo Clinic	3.8/5
	PacificSource	3.7/5
	Kaiser Permanente	3.3/5
	Health Net Federal Services	2.2/5
	Change Healthcare	2/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Kaiser Permanente's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	Kaiser Permanente	3.3/5
	WW (formally Weight Watchers)	3.1/5

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Kaiser Permanente Pricing

Kaiser Permanente ROI & Value For Money

3.2/5

Kaiser Permanente has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Kaiser Permanente Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Kaiser Permanente.

Quick Insights into Kaiser Permanente ROI

Kaiser Permanente's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Wholesale industry.

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Ranked Kaiser Permanente ROI the Highest

Banking and Financial Services	4.2
26-30	3.9
Asian or Pacific Islander	3.6

Ranked Kaiser Permanente ROI the Lowest

Other	2.3
61-65	2
Wholesale	1.5

Kaiser Permanente ROI Score by Gender

Female customers rated Kaiser Permanente's ROI score 0.1 stars higher than Male customers.

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Male

2.8/5

Female

2.9/5

Kaiser Permanente ROI Score by Ethnicity

Kaiser Permanente's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3.1	Native American	3.1
Other 2.3	Other	2.3

Kaiser Permanente ROI Score by Age

Kaiser Permanente's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.9	26-30	3.9
31-35 2.6	31-35	2.6
36-40 3.1	36-40	3.1
41-45 3	41-45	3
46-50 3	46-50	3
51-55 2.7	51-55	2.7
56-60 2.5	56-60	2.5
61-65 2	61-65	2
66+ 3	66+	3

Kaiser Permanente ROI Score by Usage

Kaiser Permanente's ROI score was rated the highest by customers who have used Kaiser Permanente's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.7
2 to 5 Years	2.8
5 to 10 Years	2.7
Over 10 Years	3

Kaiser Permanente ROI Score by Industry

Kaiser Permanente's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Wholesale industry customers.

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Tech	3
Accounting	3.2
Aerospace and Aviation	2.9
Fashion and Beauty	3.1
Architecture and Planning	2.8
Arts and Entertainment	3.2
Banking and Financial Services	4.2
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Computer Hardware	2
Construction	2.5
Consulting	2.4
Consumer Services	3.5
Education	2.3
Environmental Services	3.5
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	3.5
Hospitality	2
Individual and Family Services	3
Insurance	4
Legal	2.2
Manufacturing and Machinery	2.6
Media and Entertainment	2.1
Non-Profit	3
Professional Services	3.4
Real Estate	2.3
Retail	3.9
Transportation	2
Wholesale	1.5

Kaiser Permanente Pricing vs. Competitors

Compared to its competitors, Kaiser Permanente's ROI score is rated right above Health Net Federal Services, and is preceded by PacificSource.

COMPANY		Pricing Score
	Privia Health	4/5
	Mayo Clinic	3.5/5
	PacificSource	3.4/5
	Kaiser Permanente	3.2/5
	Health Net Federal Services	2.5/5
	Change Healthcare	1.9/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Kaiser Permanente's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	Kaiser Permanente	3.2/5
	WW (formally Weight Watchers)	2.8/5

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Kaiser Permanente Customer Satisfaction (CSAT)

Kaiser Permanente Customer Satisfaction (CSAT) Score

55 / 100

Kaiser Permanente has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	35%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	12%
Very Dissatisfied	23%

Very Satisfied

35%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

12%

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Kaiser Permanente Customer Satisfaction

Kaiser Permanente's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Wholesale industry.

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Ranked Kaiser Permanente Customer Satisfaction the Highest

Retail	85%
18-25	79%
Asian or Pacific Islander	75%

Ranked Kaiser Permanente Customer Satisfaction the Lowest

Other	29%
61-65	27%
Wholesale	0%

Kaiser Permanente Customer Satisfaction Score by Gender

Male customers rated Kaiser Permanente's Customer Satisfaction score 1 points higher than Female customers.

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48 / 100

Male

	Very Satisfied	32%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	15%
	Very Dissatisfied	33%

47 / 100

Female

	Very Satisfied	33%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	15%
	Very Dissatisfied	30%

Kaiser Permanente Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100

Very Satisfied	31%
Satisfied	12%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	16%
Very Dissatisfied	34%

Very Satisfied

31%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

34%

CSAT according to Hispanic or Latino

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.

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57 / 100

Very Satisfied	38%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	27%

Very Satisfied

38%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

CSAT according to African American/Black

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 55% according to African American/Black users and customers.

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55 / 100

Very Satisfied	33%
Satisfied	22%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	14%
Very Dissatisfied	25%

Very Satisfied

33%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	49%
Satisfied	26%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	17%

Very Satisfied

49%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Native American

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Other

Kaiser Permanente's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	22%
Satisfied	7%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	20%
Very Dissatisfied	37%

Very Satisfied

22%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

20%

Very Dissatisfied

37%

Kaiser Permanente Customer Satisfaction Score by Age

Kaiser Permanente's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

79%

26-30

76%

31-35

61%

36-40

54%

41-45

57%

46-50

54%

51-55

33%

56-60

38%

61-65

27%

66+

46%

Kaiser Permanente Customer Satisfaction Score by Usage

Kaiser Permanente's Customer Satisfaction score was rated the highest by customers who have used Kaiser Permanente's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	54
1 to 2 Years	57
2 to 5 Years	44
5 to 10 Years	43
Over 10 Years	48

Kaiser Permanente Customer Satisfaction Score by Industry

Kaiser Permanente's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Wholesale industry customers.

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{
	"title": "Kaiser Permanente Customer Satisfaction Score by Industry",
	"text": "Kaiser Permanente's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Wholesale industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
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			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
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			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
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			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 39,
			"stars": 0,
			"csatScore": 39,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 39
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
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			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 85
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Wholesale",
			"groupId": 571,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Kaiser Permanente's Customer Satisfaction score is  rated by Wholesale customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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	]
}

Tech	50
Accounting	75
Aerospace and Aviation	63
Architecture and Planning	60
Arts and Entertainment	64
Banking and Financial Services	57
Biotech and Pharmaceuticals	33
Business and Consumer Services	0
Computer Hardware	0
Construction	44
Consulting	40
Consumer Services	66
Education	39
Government and Public Policy	38
Healthcare, Hospitals and Medicine	56
Hospitality	33
Individual and Family Services	34
Insurance	67
Legal	20
Manufacturing and Machinery	33
Media and Entertainment	0
Non-Profit	50
Professional Services	50
Real Estate	34
Retail	85
Transportation	33
Wholesale	0

Kaiser Permanente Customer Satisfaction vs. Competitors

Compared to its competitors, Kaiser Permanente's Customer Satisfaction score is rated right above Change Healthcare, and is preceded by Mayo Clinic.

COMPANY		Customer Satisfaction (CSAT) Score
	Privia Health	75%
	PacificSource	63%
	Mayo Clinic	62%
	Kaiser Permanente	55%
	Change Healthcare	26%
	Health Net Federal Services	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Kaiser Permanente's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Kaiser Permanente	55%
	WW (formally Weight Watchers)	46%

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Kaiser Permanente Customer Service

3.3/5

Kaiser Permanente has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Kaiser Permanente's Customer Service

Address

Oakland, CA 94612

Website

http://www.kaiserpermanente.org

Phone Number

510-271-5953

Quick Insights into Kaiser Permanente Customer Service

Kaiser Permanente's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked Kaiser Permanente Customer Service the Highest

Banking and Financial Services	4
26-30	3.8
Asian or Pacific Islander	3.5

Ranked Kaiser Permanente Customer Service the Lowest

Other	2.4
61-65	2.2
Media and Entertainment	1.5

Kaiser Permanente Customer Service Score by Gender

Kaiser Permanente's Customer Service score was rated 2.9 by both Female and Male customers on Comparably.

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Male

2.9/5

Female

2.9/5

Kaiser Permanente Customer Service Score by Ethnicity

Kaiser Permanente's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.4	Native American	3.4
Other 2.4	Other	2.4

Kaiser Permanente Customer Service Score by Age

Kaiser Permanente's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 3.8	26-30	3.8
31-35 2.7	31-35	2.7
36-40 3.1	36-40	3.1
41-45 3.1	41-45	3.1
46-50 3.6	46-50	3.6
51-55 2.8	51-55	2.8
56-60 2.4	56-60	2.4
61-65 2.2	61-65	2.2
66+ 2.9	66+	2.9

Kaiser Permanente Customer Service Score by Usage

Kaiser Permanente's Customer Service score was rated the highest by customers who have used Kaiser Permanente's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.7
2 to 5 Years	2.9
5 to 10 Years	2.8
Over 10 Years	3.1

Kaiser Permanente Customer Service Score by Industry

Kaiser Permanente's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Media and Entertainment industry customers.

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Tech	3
Accounting	3.4
Aerospace and Aviation	3
Fashion and Beauty	3.1
Architecture and Planning	3
Arts and Entertainment	3
Banking and Financial Services	4
Biotech and Pharmaceuticals	2.6
Business and Consumer Services	1.6
Computer Hardware	1.5
Construction	2.8
Consulting	2.7
Consumer Services	3
Education	2.6
Environmental Services	3.6
Government and Public Policy	2.8
Healthcare, Hospitals and Medicine	3.5
Hospitality	1.9
Individual and Family Services	3.4
Insurance	3.9
Legal	1.9
Manufacturing and Machinery	2.5
Media and Entertainment	1.5
Non-Profit	2.9
Professional Services	2.5
Real Estate	2.1
Retail	3.9
Transportation	2
Wholesale	1.6

Kaiser Permanente Customer Service vs. Competitors

Compared to its competitors, Kaiser Permanente's Customer Service score is rated right above Health Net Federal Services, and is preceded by PacificSource.

COMPANY		Customer Service Score
	Privia Health	4/5
	Mayo Clinic	3.7/5
	PacificSource	3.4/5
	Kaiser Permanente	3.3/5
	Health Net Federal Services	2.2/5
	Change Healthcare	1.9/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Kaiser Permanente's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Kaiser Permanente	3.3/5
	WW (formally Weight Watchers)	3/5

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Kaiser Permanente as an Employer

4.1/5

Kaiser Permanente has a 4.1/5 stars for its overall company culture rated by their employees

top

50%

CEO of Kaiser Permanente

Gregory Adams

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kaiser Permanente scored a 1 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaiser Permanente would recommend the brand to a friend. ENPS measures how likely Kaiser Permanente employees would recommend working at Kaiser Permanente to a friend.

Net Promoter Score

NPS Score

44%	Promoters
13%	Passive
43%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
21%	Passive
32%	Detractors

Global Ranking Snapshot

Kaiser Permanente is ranked #188 in the Global Top 100 Brands. It ranks just behind John Deere and just ahead of Zillow.

RANK			INDUSTRY
186	Chewy	Sumit Singh	Retail
187	John Deere	Samuel Allen	Energy and Manufacturing
188	Kaiser Permanente	Gregory Adams	Health and Wellness
189	Zillow	Rich Barton	Tech
190	Campbell Soup Company	Mark A. Clouse	Food and Beverages
191	Clorox	Linda Rendle	Consumer Goods
192	Eli Lilly and Company	David Ricks	Health and Wellness

Health and Wellness Ranking Snapshot

Kaiser Permanente is ranked #11 in the Health and Wellness Industry. It ranks just behind WebMD and just ahead of Eli Lilly and Company.

RANK		Location
9	Abbott	Chicago, IL
10	WebMD	York, NY
11	Kaiser Permanente	Oakland, CA
12	Eli Lilly and Company	Indianapolis, IN
13	UnitedHealth Group	Minnetonka, MN
14	Bristol Myers Squibb	New York City, NY
15	Pfizer	New York City, NY