Molina Healthcare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The team is very knowledgeable
Review from Customer Support Dept
What does the leadership team need to get better at?
Actually listen to the staff, make Molina a work friendly place like it use to be. Stop viewing the members as numbers. Acknowledge that the work in certain depts is not feasible done in a 8hrs time frame & pay for the OT that has to be worked in order to meet the unreasonable turnaround allowed.
Review from Customer Support Dept
yes they could learn to improve
Review from Customer Support Dept
Treat every employee as if they are valued.
Review from Customer Support Dept
The leads are horrible they never want to help or take escalated calls and they get no training so at times we get incorrect information
Review from Customer Support Dept
What is the best part about your compensation package?
Medical dental, FASA ,pay is reasonable, but doesn't remain that way, due to all of the unpaid OT that has to be done to meet demands of the job. In a certain Dept.
Review from Customer Support Dept
The compensation package is comprehensive
Review from Customer Support Dept
It's split into two premium payments
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
if they treated employees fairly
Review from Customer Support Dept
There is no room for growth. The company makes promises they don’t keep, and favoritism.
Review from Customer Support Dept
What are some of the best things about your team?
very supportive of one another, always willing to help each other
Review from Customer Support Dept
My team is high quality, hardworking, diverse, and all voices have an opportunity to be heard.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
get to work on time and actually do some work
Review from Customer Support Dept
We can definitely improve in working together and acting more like a team
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The Team support it's phenomenal.
Review from Customer Support Dept
Employee experience is considered and valued
Review from Customer Support Dept
We try to help each other a lot with questions or guidance on our calls as some of us are more experienced in some things than others
Review from Customer Support Dept
What needs to change to make the company culture better?
fairness equality and discipline yes
Review from Customer Support Dept
What did you like most about the interview process?
It was relaxed and they allowed you to take your time to respond.
Review from Customer Support Dept
I was able to speak with the current team and ask questions. The interview was not solely with leadership staff
Review from Customer Support Dept
easy and non evasive yes
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Molina Healthcare yet.
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What makes you most happy at work?
My team's achievements to date and the excitement of how we will continue to grow and achieve new heights in the future.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Not enough providers as far as MDS signed up to provide services. Per providers- Molina needs to pay what is owed on time , & get rid of some of the loopholes that are required to bill for service.
Review from Customer Support Dept
like i said the workers are late dont work efficiently
Review from Customer Support Dept
More support for the representatives, have things in order it can be quite a mess it needs to focus more on having correct information
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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