Petco Operations Department Employee Reviews
Briefly describe your overall experience at your company
Has been very good in the past, company really struggling now and doesn't get behind its partners.
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Leadership is narcissistic. Any attempt at employee first is false and not genuine
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What do you like best about the leadership team?
They try there best to support us.
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The best thing that ever happened to petco was our new leadership team!!
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Even the manager works on the floor.
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What does the leadership team need to get better at?
Transparency, genuine, understanding and less self centered
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more positive feedback for employees
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Caring and Compassion and respect
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Stop trying to prove every day how little you care about your employees, we get it and we believe you!
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We are numbers. We are people.
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What is the best part about your compensation package?
The reality of 6 weeks PTO for a salaried manager
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Discounts on auto insurance is amazing
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Why do you feel undervalued and what would make you feel better about your compensation?
Was told raise would be considered 6 months following acceptance of a low ball offer, years later supervisor wont even discuss any increases or titles
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Better pay like other managers get. Internally vs external
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living wage. positive feedback from upper management
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Live in poverty a raise would be nice
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A raise once a year would be a start.
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What are some of the best things about your team?
We are always exceeding expectations.
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Powerful small team, always available, truthful trust worthy
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They are just great people
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Real people with real issues. They try their best everyday with what is handed to them
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great co workers, friendly, nice young people
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What do your coworkers need to improve and how could you work together better?
Everyone including managers need to work together to be consistent across the board lack compassion and sense sometimes
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No one is trained the same.... there is no team work
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Teamwork, communication, including others, asking for help.
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Culture needs to be changed so that people are engaged and vested in the company's success. Senior management over the past decade has done a horrible job in this respect.
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Turn over rate, were always training new people
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What is most positive about the culture and environment at your company?
We make it positive at store level.
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Just my co workers. Nothing else
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The DGM seems to understand what we go through.
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learning about the dogs and needs
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The animals we try to serve.... company agenda and policy gets in the way. Always under staffed
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What needs to change to make the company culture better?
More staffing or less workload for the present staffing model. Better HR group
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Get a new manager !
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a talented and responsible store manager
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the culture and environment is awesome. No need to fix what isnt broken.
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What did you like most about the interview process?
It was 21 years ago when it was a FUN company to work for
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Not very structured. Get to know the real you and just sets expectations
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How easy it was to start
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It was done over the phone
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I liked that it was quick.
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What would you improve about your company's interview process?
Less of a middle man.
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Check experience levels, have 1 person that knows policies train..
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What makes you most happy at work?
Playing with dogs is pretty good
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Knowing that I’ll get a paycheck
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I get to make our guests bonds stronger with their pets. We turn them into just another family member. We get them the best nutrition, services and we constantly give back to our community and partners through Grants to rescues.
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My team without a doubt. Being at work with them doesn’t make
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Seeing people bring their pets soon.
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What's going wrong and how can it be improved?
Lack of labor and training. Forced selling of memberships
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Field leadership thinks they know what is best but each store has a separate demographic that creates a unique culture of issues. Not all stores operate the same due to this and each one is expected to be ran the same as a high volume high staffed location out west.
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more flexibility with employees schedules, better pay
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From District manager on up they do not seem to realize we work on the same "team".
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Dont like the negative attitude on the assistant manager that thinks she is better then everyone and thinks policies dont apply to her
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What do you like best about your company?
The family feeling is amazing
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What would you most like to see improved at your company?
More awareness of our nutritional standards to the public
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