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Revlon is

Ranked

#51

Fashion and Beauty Brands

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Revlon

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Revlon

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Revlon is ranked #51 in Fashion and Beauty Brands

About Revlon's Brand

Revlon is a provider of cosmetics, hair color, fragrances, skincare, and beauty care products. Revlon’s brand is ranked #427 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Revlon. When compared to other organizations within the Fashion and Beauty industry, Revlon is ranked #51. Among its major competitors, Revlon is ranked in 5th place for NPS while milk is 1st, and CoverGirl is 2nd.Their current market cap is $652.33M

Brand at a Glance

67%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Revlon CMO

Fabian Urquijo

Revlon Ranking

^#427 in Global Best Brands
^#51 in Fashion and Beauty
^#3 / 4 of its competitors

Revlon NPS

Revlon's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Revlon's customers would recommend using the product based on a scale of -100 to 100.

Revlon Overall NPS

NPS

48%	Promoters
22%	Passives
30%	Detractors

Revlon NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 21	May 2024	21
Jul 2024 21	Jul 2024	21
Nov 2024 20	Nov 2024	20
Dec 2024 19	Dec 2024	19
Jan 2025 19	Jan 2025	19
Feb 2025 19	Feb 2025	19
Mar 2025 19	Mar 2025	19
Apr 2025 19	Apr 2025	19
Jun 2025 18	Jun 2025	18
Sep 2025 18	Sep 2025	18
Oct 2025 18	Oct 2025	18
Nov 2025 18	Nov 2025	18

How Other Brands Compare

Revlon is ranked third for NPS among its competitors. Mary Kay and Amazon come in first and second, with Sally Beauty coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.

	Revlon	Amazon	Sally Beauty	Mary Kay
Global Ranking	#427	#9	#644	#821
NPS	18	49	-1	53
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$652.33M	$1.64T	$1.77B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Revlon NPS by Gender

Male customers rated Revlon's NPS 8 points higher than Female customers.

Male

Revlon's NPS was rated 27 by Male customers on Comparably.

60%

Promoters

Passives

33%

Detractors

Female

Revlon's NPS was rated 19 by Female customers on Comparably.

43%

Promoters

33%

Passives

24%

Detractors

Revlon NPS by Ethnicity

Revlon's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 22	Caucasian	22
Hispanic or Latino 50	Hispanic or Latino	50
African American/Black -17	African American/Black	-17
Asian or Pacific Islander 43	Asian or Pacific Islander	43
Other -7	Other	-7

Revlon NPS by Age

Revlon's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

41%

34%

25%

26-30

43%

21%

36%

31-35

66%

17%

36-40

17%

83%

46-50

100%

51-55

33%

67%

56-60

67%

33%

Revlon NPS by Usage

Revlon's NPS was rated the highest by customers who have used Revlon's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -16	Less than 1 Year	-16
1 to 2 Years 5	1 to 2 Years	5
2 to 5 Years 41	2 to 5 Years	41
5 to 10 Years 30	5 to 10 Years	30
Over 10 Years 42	Over 10 Years	42

Revlon NPS vs. Competitors

Compared to its competitors, Revlon's NPS is rated right above L'Oréal USA, and is preceded by Amazon.

COMPANY		NPS Score
	milk	100
	CoverGirl	67
	Mary Kay	53
	Amazon	49
	Revlon	18
	L'Oréal USA	4
	Sally Beauty	-1

Revlon NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Revlon's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31
	Revlon	18

Revlon Customer Reviews

Out of the 14 Revlon customer reviews 14 were positive and 0 were constructive. Revlon customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Revlon Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Revlon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

Revlon Customer Loyalty Score by Gender

Female customers rated Revlon's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Revlon.

Male

64%

Yes

Female

67%

Yes

Revlon Customer Loyalty Score by Ethnicity

Revlon's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Revlon.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Revlon Customer Loyalty Score by Age

Revlon's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Revlon.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 61%	18-25	61%
26-30 81%	26-30	81%
31-35 70%	31-35	70%
36-40 55%	36-40	55%
46-50 78%	46-50	78%
51-55 70%	51-55	70%
56-60 70%	56-60	70%

Revlon Customer Loyalty Score by Usage

Revlon's Customer Loyalty score was rated the highest by customers who have used Revlon's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	33%
1 to 2 Years	84%
2 to 5 Years	63%
5 to 10 Years	64%
Over 10 Years	87%

Revlon Customer Loyalty Score by Industry

Revlon's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	70%
Aerospace and Aviation	100%
Fashion and Beauty	85%
Biotech and Pharmaceuticals	55%
Business and Consumer Services	64%
Business Supplies and Equipment	70%
Education	70%
Marketing, Advertising and Research	40%

Revlon Customer Loyalty vs. Competitors

Compared to its competitors, Revlon's Customer Loyalty score is rated right above milk, and is preceded by CoverGirl.

COMPANY		Customer Loyalty Score
	Mary Kay	90%
	Amazon	89%
	L'Oréal USA	86%
	Sally Beauty	81%
	CoverGirl	75%
	Revlon	67%
	milk	10%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Revlon's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	Revlon	67%

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Revlon Product Quality

3.9/5

Revlon has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Revlon Product Information

Revlon’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Revlon's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Revlon the lowest at 4.1.

Website: http://www.revlon.com/

Company Size: 5,001-10,000 Employees

Industry

Fashion and Beauty

Consumer Services

Healthcare

Quick Insights into Revlon Product Quality

Revlon's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.

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Ranked Revlon Product Quality the Highest

46-50	4.7
Business Supplies and Equipment	4.6
Asian or Pacific Islander	4.4

Ranked Revlon Product Quality the Lowest

Over 10 Years	3.8
Aerospace and Aviation	3.6
31-35	3.1

Revlon Product Quality Score by Gender

Female customers rated Revlon's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Revlon Product Quality Score by Ethnicity

Revlon's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.9	Other	3.9

Revlon Product Quality Score by Age

Revlon's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.1	26-30	4.1
31-35 3.1	31-35	3.1
36-40 3.6	36-40	3.6
46-50 4.7	46-50	4.7
51-55 4.3	51-55	4.3
56-60 4.6	56-60	4.6

Revlon Product Quality Score by Usage

Revlon's Product Quality score was rated the highest by customers who have used Revlon's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.1
2 to 5 Years	4
5 to 10 Years	4.1
Over 10 Years	3.8

Revlon Product Quality Score by Industry

Revlon's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.5
Accounting	4.2
Aerospace and Aviation	3.6
Fashion and Beauty	4.2
Biotech and Pharmaceuticals	4.1
Business and Consumer Services	4.2
Business Supplies and Equipment	4.6
Education	4.3
Marketing, Advertising and Research	4.2

Revlon Product Quality vs. Competitors

Compared to its competitors, Revlon's Product Quality score is rated right above Sally Beauty, and is preceded by milk.

COMPANY		Product Quality Score
	Mary Kay	4.5/5
	CoverGirl	4.4/5
	Amazon	4.2/5
	L'Oréal USA	4.1/5
	milk	4/5
	Revlon	3.9/5
	Sally Beauty	3.5/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Revlon's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	Revlon	3.9/5

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Revlon Pricing

Revlon ROI & Value For Money

3.9/5

Revlon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Revlon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Business Supplies and Equipment industry think that they had the lowest ROI from Revlon.

Quick Insights into Revlon ROI

Revlon's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Business Supplies and Equipment industry.

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Ranked Revlon ROI the Highest

46-50	5
Marketing, Advertising and Research	4.6
Asian or Pacific Islander	4.1

Ranked Revlon ROI the Lowest

56-60	3
Other	3
Business Supplies and Equipment	2.5

Revlon ROI Score by Gender

Male customers rated Revlon's ROI score 0.1 stars higher than Female customers.

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Male

3.8/5

Female

3.7/5

Revlon ROI Score by Ethnicity

Revlon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3	Other	3

Revlon ROI Score by Age

Revlon's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.3	26-30	3.3
31-35 3.9	31-35	3.9
36-40 3.3	36-40	3.3
46-50 5	46-50	5
51-55 4.1	51-55	4.1
56-60 3	56-60	3

Revlon ROI Score by Usage

Revlon's ROI score was rated the highest by customers who have used Revlon's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.7
Over 10 Years	4

Revlon ROI Score by Industry

Revlon's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	3.9
Accounting	4.1
Aerospace and Aviation	4.1
Fashion and Beauty	3.7
Biotech and Pharmaceuticals	2.9
Business and Consumer Services	4.5
Business Supplies and Equipment	2.5
Education	4.3
Marketing, Advertising and Research	4.6

Revlon Pricing vs. Competitors

Compared to its competitors, Revlon's ROI score is rated right above L'Oréal USA, and is preceded by Amazon.

COMPANY		Pricing Score
	CoverGirl	4.2/5
	Mary Kay	4.2/5
	Amazon	4.1/5
	Revlon	3.9/5
	L'Oréal USA	3.7/5
	Sally Beauty	3.3/5
	milk	1.5/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Revlon's ROI score is rated right above Glossier, and is preceded by CHANEL.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Revlon	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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Revlon Customer Satisfaction (CSAT)

Revlon Customer Satisfaction (CSAT) Score

80 / 100

Revlon has an overall Customer Satisfaction score of 80 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	35%
Satisfied	45%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	1%
Very Dissatisfied	4%

Very Satisfied

35%

Satisfied

45%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Revlon Customer Satisfaction

Revlon's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

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Ranked Revlon Customer Satisfaction the Highest

26-30	100%
Accounting	100%
1 to 2 Years	89%

Ranked Revlon Customer Satisfaction the Lowest

Less than 1 Year	67%
Marketing, Advertising and Research	67%
36-40	25%

Revlon Customer Satisfaction Score by Gender

Revlon's Customer Satisfaction score was rated 84 by both Female and Male customers on Comparably.

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84 / 100

Male

	Very Satisfied	34%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	8%

84 / 100

Female

	Very Satisfied	29%
	Satisfied	55%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	8%

Revlon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Revlon's Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.

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85 / 100

Very Satisfied	23%
Satisfied	62%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

23%

Satisfied

62%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Revlon's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.

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89 / 100

Very Satisfied	11%
Satisfied	78%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

11%

Satisfied

78%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Revlon's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	0%
Satisfied	80%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

80%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Revlon's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

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82 / 100

Very Satisfied	64%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

64%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Revlon's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100

Very Satisfied	31%
Satisfied	46%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

31%

Satisfied

46%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

Revlon Customer Satisfaction Score by Age

Revlon's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

83%

26-30

100%

31-35

75%

36-40

25%

56-60

67%

Revlon Customer Satisfaction Score by Usage

Revlon's Customer Satisfaction score was rated the highest by customers who have used Revlon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	89
2 to 5 Years	86
5 to 10 Years	80
Over 10 Years	75

Revlon Customer Satisfaction Score by Industry

Revlon's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Revlon Customer Satisfaction Score by Industry",
	"text": "Revlon's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Revlon's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Revlon's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Revlon's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Revlon's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Revlon's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	100
Accounting	100
Aerospace and Aviation	100
Biotech and Pharmaceuticals	67
Business Supplies and Equipment	67
Marketing, Advertising and Research	67

Revlon Customer Satisfaction vs. Competitors

Compared to its competitors, Revlon's Customer Satisfaction score is rated right above Sally Beauty, and is preceded by L'Oréal USA.

COMPANY		Customer Satisfaction (CSAT) Score
	milk	100%
	CoverGirl	90%
	Mary Kay	90%
	Amazon	84%
	L'Oréal USA	83%
	Revlon	80%
	Sally Beauty	62%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Revlon's Customer Satisfaction score is rated right above CHANEL, and is preceded by American Eagle Outfitters.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	Revlon	80%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

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Revlon Customer Service

3.9/5

Revlon has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Revlon's Customer Service

Address

New York City, NY

Website

http://www.revlon.com/

Phone Number

212-527-4000

Quick Insights into Revlon Customer Service

Revlon's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Business Supplies and Equipment industry.

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Ranked Revlon Customer Service the Highest

46-50	5
Education	4.5
Asian or Pacific Islander	4.2

Ranked Revlon Customer Service the Lowest

African American/Black	3.1
36-40	2.5
Business Supplies and Equipment	2.3

Revlon Customer Service Score by Gender

Revlon's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Revlon Customer Service Score by Ethnicity

Revlon's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.5	Other	3.5

Revlon Customer Service Score by Age

Revlon's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.4	26-30	3.4
31-35 3.9	31-35	3.9
36-40 2.5	36-40	2.5
46-50 5	46-50	5
51-55 4.5	51-55	4.5
56-60 2.6	56-60	2.6

Revlon Customer Service Score by Usage

Revlon's Customer Service score was rated the highest by customers who have used Revlon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.7
2 to 5 Years	4
5 to 10 Years	3.7
Over 10 Years	4

Revlon Customer Service Score by Industry

Revlon's Customer Service score was rated the highest by Education industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	4
Accounting	4.2
Aerospace and Aviation	4
Fashion and Beauty	4
Biotech and Pharmaceuticals	2.6
Business and Consumer Services	4.3
Business Supplies and Equipment	2.3
Education	4.5
Marketing, Advertising and Research	4.5

Revlon Customer Service vs. Competitors

Compared to its competitors, Revlon's Customer Service score is rated right above L'Oréal USA, and is preceded by Amazon.

COMPANY		Customer Service Score
	milk	4.5/5
	Mary Kay	4.5/5
	CoverGirl	4.2/5
	Amazon	4.2/5
	Revlon	3.9/5
	L'Oréal USA	3.9/5
	Sally Beauty	3.2/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Revlon's Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Revlon	3.9/5
	Crocs	3.8/5

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Revlon as an Employer

2.8/5

Revlon has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Revlon

Debra Perelman

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Revlon scored a 18 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Revlon would recommend the brand to a friend. ENPS measures how likely Revlon employees would recommend working at Revlon to a friend.

Net Promoter Score

NPS Score

48%	Promoters
22%	Passive
30%	Detractors

Employee Net Promoter Score

-18

eNPS Score

36%	Promoters
10%	Passive
54%	Detractors

Global Ranking Snapshot

Revlon is ranked #427 in the Global Top 100 Brands. It ranks just behind Dairy Queen and just ahead of Cabela's.

RANK			INDUSTRY
425	Toast	Aman Narang	Tech
426	Dairy Queen	Troy Bader	Food and Beverages
427	Revlon	Debra Perelman	Fashion and Beauty
428	Cabela's	Thomas Millner	Retail
429	Olive Garden	Dan Kiernan	Food and Beverages
430	Banana Republic		Retail
431	Outback Steakhouse	Elizabeth Smith	Food and Beverages

Fashion and Beauty Ranking Snapshot

Revlon is ranked #51 in the Fashion and Beauty Industry. It ranks just behind Ralph Lauren Corporation and just ahead of Banana Republic.

RANK		Location
49	Calvin Klein	New York City, NY
50	Ralph Lauren Corporation	New York City, NY
51	Revlon	New York City, NY
52	Banana Republic	San Francisco, CA
53	Avon	New York City, NY
54	Brooks Brothers	New York City, NY
55	Bonobos	York, NY