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Steve Madden is

Ranked

#29

Fashion and Beauty Brands

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Steve Madden

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Steve Madden

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Steve Madden is ranked #29 in Fashion and Beauty Brands

About Steve Madden's Brand

"Steve Madden designs, sources, markets, and sells fashion-forward name brand and private label footwear for women, men, and children." Steve Madden’s brand is ranked #249 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Steve Madden. When compared to other organizations within the Fashion and Beauty industry, Steve Madden is ranked #29. Among its major competitors, Steve Madden is ranked in 4th place for NPS while Aldo is 1st, and Zappos is 2nd. Overall, Steve Madden has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.33B

Brand at a Glance

78%

Customer Loyalty

3.8/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Steve Madden Ranking

^#249 in Global Best Brands
^#29 in Fashion and Beauty
^#3 / 4 of its competitors

Steve Madden NPS

Steve Madden's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether Steve Madden's customers would recommend using the product based on a scale of -100 to 100.

Steve Madden Overall NPS

NPS

51%	Promoters
17%	Passives
32%	Detractors

Steve Madden NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 22	Nov 2024	22
Dec 2024 21	Dec 2024	21
Jan 2025 19	Jan 2025	19
Feb 2025 19	Feb 2025	19
Mar 2025 19	Mar 2025	19
May 2025 19	May 2025	19
Jul 2025 19	Jul 2025	19
Aug 2025 19	Aug 2025	19
Sep 2025 19	Sep 2025	19
Oct 2025 19	Oct 2025	19
Dec 2025 19	Dec 2025	19
Mar 2026 19	Mar 2026	19

How Other Brands Compare

Steve Madden is ranked third for NPS among its competitors. Zappos and Nordstrom come in first and second, with Macy's coming in at #4. Among those competitors, it is the lowest valued company behind Nordstrom.

	Steve Madden	Nordstrom	Zappos	Macy's
Global Ranking	#249	#97	#210	#254
NPS	19	20	30	-11
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	$2.33B	$5.84B	-	$4.88B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Steve Madden NPS by Gender

Female customers rated Steve Madden's NPS 72 points higher than Male customers.

Male

-46

Steve Madden's NPS was rated -46 by Male customers on Comparably.

23%

Promoters

Passives

69%

Detractors

Female

Steve Madden's NPS was rated 26 by Female customers on Comparably.

53%

Promoters

20%

Passives

27%

Detractors

Steve Madden NPS by Ethnicity

Steve Madden's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 10	Caucasian	10
Hispanic or Latino 56	Hispanic or Latino	56
African American/Black 8	African American/Black	8
Asian or Pacific Islander -41	Asian or Pacific Islander	-41
Other 0	Other	0

Steve Madden NPS by Age

Steve Madden's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

54%

25%

21%

26-30

42%

29%

31-35

45%

37%

18%

36-40

25%

50%

41-45

75%

25%

46-50

25%

50%

51-55

33%

67%

56-60

40%

60%

Steve Madden NPS by Usage

Steve Madden's NPS was rated the highest by customers who have used Steve Madden's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -39	Less than 1 Year	-39
1 to 2 Years 7	1 to 2 Years	7
2 to 5 Years 27	2 to 5 Years	27
5 to 10 Years 33	5 to 10 Years	33
Over 10 Years 46	Over 10 Years	46

Steve Madden NPS vs. Competitors

Compared to its competitors, Steve Madden's NPS is rated right above Stitch Fix, and is preceded by Nordstrom.

COMPANY		NPS Score
	Aldo	50
	Zappos	30
	Nordstrom	20
	Steve Madden	19
	Stitch Fix	16
	Everlane	12
	Cato Corporation	4
	Macy's	-11
	Nine West Group	-51

Steve Madden NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Steve Madden's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	35
	Gucci	31
	Steve Madden	19

Steve Madden Customer Reviews

Out of the 21 Steve Madden customer reviews 13 were positive and 8 were constructive. Steve Madden customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Steve Madden Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Steve Madden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Steve Madden Customer Loyalty Score by Gender

Female customers rated Steve Madden's Customer Loyalty score 24% higher than Male customers.

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Male

58%

Yes

Female

82%

Yes

Steve Madden Customer Loyalty Score by Ethnicity

Steve Madden's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Steve Madden Customer Loyalty Score by Age

Steve Madden's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Steve Madden.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 100%	26-30	100%
31-35 75%	31-35	75%
36-40 55%	36-40	55%
41-45 100%	41-45	100%
46-50 55%	46-50	55%
51-55 85%	51-55	85%
56-60 64%	56-60	64%

Steve Madden Customer Loyalty Score by Usage

Steve Madden's Customer Loyalty score was rated the highest by customers who have used Steve Madden's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	45%
1 to 2 Years	78%
2 to 5 Years	81%
5 to 10 Years	85%
Over 10 Years	84%

Steve Madden Customer Loyalty Score by Industry

Steve Madden's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	44%
Accounting	100%
Fashion and Beauty	84%
Architecture and Planning	40%
Arts and Entertainment	40%
Education	55%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	100%
Hospitality	100%
Marketing, Advertising and Research	78%
Retail	78%

Steve Madden Customer Loyalty vs. Competitors

Compared to its competitors, Steve Madden's Customer Loyalty score is rated right above Macy's, and is preceded by Nordstrom.

COMPANY		Customer Loyalty Score
	Nordstrom	79%
	Steve Madden	78%
	Macy's	77%
	Zappos	76%
	Cato Corporation	76%
	Aldo	73%
	Everlane	71%
	Stitch Fix	63%
	Nine West Group	54%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Steve Madden's Customer Loyalty score is rated right above Glossier, and is preceded by Crocs.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Steve Madden	78%
	Glossier	77%
	Gucci	76%

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Steve Madden Product Quality

3.8/5

Steve Madden has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Steve Madden Product Information

Steve Madden’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Steve Madden's product the highest. Reviewers from the Retail industry rated Steve Madden the lowest at 3.2.

Website: http://www.stevemadden.com/

Company Size: 1,001-5,000 Employees

Industry

Consumer Goods

Quick Insights into Steve Madden Product Quality

Steve Madden's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Steve Madden Product Quality the Highest

Healthcare, Hospitals and Medicine	5
2 to 5 Years	4.4
31-35	4.3

Ranked Steve Madden Product Quality the Lowest

56-60	2.5
Less than 1 Year	2.4
Arts and Entertainment	2.3

Steve Madden Product Quality Score by Gender

Female customers rated Steve Madden's Product Quality score 1.1 stars higher than Male customers.

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Male

2.7/5

Female

3.8/5

Steve Madden Product Quality Score by Ethnicity

Steve Madden's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 3.4	Other	3.4

Steve Madden Product Quality Score by Age

Steve Madden's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4	26-30	4
31-35 4.3	31-35	4.3
36-40 3.4	36-40	3.4
41-45 3.9	41-45	3.9
46-50 3	46-50	3
51-55 3.1	51-55	3.1
56-60 2.5	56-60	2.5

Steve Madden Product Quality Score by Usage

Steve Madden's Product Quality score was rated the highest by customers who have used Steve Madden's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.4
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	4.1

Steve Madden Product Quality Score by Industry

Steve Madden's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	2.4
Accounting	3.9
Fashion and Beauty	4.3
Architecture and Planning	4.6
Arts and Entertainment	2.3
Education	4.1
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	5
Hospitality	5
Marketing, Advertising and Research	4.5
Retail	3.2

Steve Madden Product Quality vs. Competitors

Compared to its competitors, Steve Madden's Product Quality score is rated right above Everlane, and is preceded by Nordstrom.

COMPANY		Product Quality Score
	Zappos	4/5
	Stitch Fix	3.9/5
	Nordstrom	3.8/5
	Steve Madden	3.8/5
	Everlane	3.7/5
	Aldo	3.6/5
	Cato Corporation	3.4/5
	Macy's	3.1/5
	Nine West Group	2.6/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Steve Madden's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	Steve Madden	3.8/5

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Steve Madden Pricing

Steve Madden ROI & Value For Money

3.6/5

Steve Madden has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Steve Madden Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Steve Madden.

Quick Insights into Steve Madden ROI

Steve Madden's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Steve Madden ROI the Highest

Hospitality	5
41-45	4.5
Hispanic or Latino	4.3

Ranked Steve Madden ROI the Lowest

46-50	2.7
Male	2.7
Arts and Entertainment	1.6

Steve Madden ROI Score by Gender

Female customers rated Steve Madden's ROI score 1.1 stars higher than Male customers.

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Male

2.7/5

Female

3.8/5

Steve Madden ROI Score by Ethnicity

Steve Madden's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 3.8	Other	3.8

Steve Madden ROI Score by Age

Steve Madden's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.6	26-30	3.6
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 4.5	41-45	4.5
46-50 2.7	46-50	2.7
51-55 3	51-55	3
56-60 3.1	56-60	3.1

Steve Madden ROI Score by Usage

Steve Madden's ROI score was rated the highest by customers who have used Steve Madden's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.3
2 to 5 Years	4
5 to 10 Years	4.1
Over 10 Years	4

Steve Madden ROI Score by Industry

Steve Madden's ROI score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	2.4
Accounting	4
Fashion and Beauty	4.2
Architecture and Planning	4.5
Arts and Entertainment	1.6
Education	3.5
Government and Public Policy	3.9
Healthcare, Hospitals and Medicine	4.6
Hospitality	5
Marketing, Advertising and Research	4
Retail	3.4

Steve Madden Pricing vs. Competitors

Compared to its competitors, Steve Madden's ROI score is rated right above Stitch Fix, and is preceded by Nordstrom.

COMPANY		Pricing Score
	Zappos	3.9/5
	Nordstrom	3.6/5
	Steve Madden	3.6/5
	Stitch Fix	3.6/5
	Everlane	3.6/5
	Aldo	3.5/5
	Cato Corporation	3.4/5
	Macy's	3.1/5
	Nine West Group	3/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Steve Madden's ROI score is rated right below Crocs.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5
	Steve Madden	3.6/5

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Steve Madden Customer Satisfaction (CSAT)

Steve Madden Customer Satisfaction (CSAT) Score

75 / 100

Steve Madden has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	42%
Satisfied	33%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	3%
Very Dissatisfied	13%

Very Satisfied

42%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Steve Madden Customer Satisfaction

Steve Madden's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 51-55.

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Ranked Steve Madden Customer Satisfaction the Highest

Architecture and Planning	100%
31-35	89%
Hispanic or Latino	89%

Ranked Steve Madden Customer Satisfaction the Lowest

Male	42%
Tech	29%
51-55	20%

Steve Madden Customer Satisfaction Score by Gender

Female customers rated Steve Madden's Customer Satisfaction score 29 points higher than Male customers.

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42 / 100

Male

	Very Satisfied	25%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	8%
	Very Dissatisfied	33%

71 / 100

Female

	Very Satisfied	48%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	8%
	Very Dissatisfied	16%

Steve Madden Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Steve Madden's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.

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58 / 100

Very Satisfied	47%
Satisfied	11%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	32%

Very Satisfied

47%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

CSAT according to Hispanic or Latino

Steve Madden's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.

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89 / 100

Very Satisfied	67%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

CSAT according to African American/Black

Steve Madden's Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.

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63 / 100

Very Satisfied	36%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	28%

Very Satisfied

36%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

CSAT according to Asian or Pacific Islander

Steve Madden's Customer Satisfaction (CSAT) score was rated 59% according to Asian or Pacific Islander users and customers.

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59 / 100

Very Satisfied	42%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	7%
Very Dissatisfied	17%

Very Satisfied

42%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Other

Steve Madden's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100

Very Satisfied	13%
Satisfied	63%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	24%
Very Dissatisfied	0%

Very Satisfied

13%

Satisfied

63%

Neither Satisfied nor Dissatisfied

Dissatisfied

24%

Very Dissatisfied

Steve Madden Customer Satisfaction Score by Age

Steve Madden's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

79%

26-30

72%

31-35

89%

36-40

66%

41-45

75%

46-50

50%

51-55

20%

56-60

40%

Steve Madden Customer Satisfaction Score by Usage

Steve Madden's Customer Satisfaction score was rated the highest by customers who have used Steve Madden's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	69
2 to 5 Years	77
5 to 10 Years	67
Over 10 Years	66

Steve Madden Customer Satisfaction Score by Industry

Steve Madden's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	29
Accounting	72
Fashion and Beauty	72
Architecture and Planning	100
Arts and Entertainment	33
Government and Public Policy	33
Healthcare, Hospitals and Medicine	100
Hospitality	100
Marketing, Advertising and Research	100
Retail	33

Steve Madden Customer Satisfaction vs. Competitors

Compared to its competitors, Steve Madden's Customer Satisfaction score is rated right above Stitch Fix, and is preceded by Aldo.

COMPANY		Customer Satisfaction (CSAT) Score
	Zappos	78%
	Aldo	75%
	Steve Madden	75%
	Stitch Fix	71%
	Nordstrom	68%
	Cato Corporation	64%
	Everlane	61%
	Macy's	52%
	Nine West Group	20%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Steve Madden's Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	81%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	Steve Madden	75%

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Steve Madden Customer Service

3.6/5

Steve Madden has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Steve Madden's Customer Service

Address

Long Island City, NY

Website

http://www.stevemadden.com/

Quick Insights into Steve Madden Customer Service

Steve Madden's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Steve Madden Customer Service the Highest

Hospitality	5
Hispanic or Latino	4.3
31-35	4.2

Ranked Steve Madden Customer Service the Lowest

Male	2.3
51-55	2
Arts and Entertainment	2

Steve Madden Customer Service Score by Gender

Female customers rated Steve Madden's Customer Service score 1.4 stars higher than Male customers.

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Male

2.3/5

Female

3.7/5

Steve Madden Customer Service Score by Ethnicity

Steve Madden's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 3.3	Other	3.3

Steve Madden Customer Service Score by Age

Steve Madden's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 4.2	31-35	4.2
36-40 3.1	36-40	3.1
41-45 3.9	41-45	3.9
46-50 2.7	46-50	2.7
51-55 2	51-55	2
56-60 2.3	56-60	2.3

Steve Madden Customer Service Score by Usage

Steve Madden's Customer Service score was rated the highest by customers who have used Steve Madden's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.5
2 to 5 Years	3.8
5 to 10 Years	3.5
Over 10 Years	3.9

Steve Madden Customer Service Score by Industry

Steve Madden's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	2.5
Accounting	3.2
Fashion and Beauty	3.9
Architecture and Planning	4.5
Arts and Entertainment	2
Education	4
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	4.8
Hospitality	5
Marketing, Advertising and Research	4.1
Retail	3.1

Steve Madden Customer Service vs. Competitors

Compared to its competitors, Steve Madden's Customer Service score is rated right above Everlane, and is preceded by Aldo.

COMPANY		Customer Service Score
	Zappos	4.1/5
	Stitch Fix	3.9/5
	Nordstrom	3.7/5
	Aldo	3.6/5
	Steve Madden	3.6/5
	Everlane	3.6/5
	Cato Corporation	3.6/5
	Macy's	2.9/5
	Nine West Group	2.5/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Steve Madden's Customer Service score is rated right below Crocs.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.9/5
	Steve Madden	3.6/5

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Steve Madden as an Employer

2.4/5

Steve Madden has a 2.4/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Steve Madden

Edward Rosenfeld

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Steve Madden scored a 19 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Steve Madden would recommend the brand to a friend. ENPS measures how likely Steve Madden employees would recommend working at Steve Madden to a friend.

Net Promoter Score

NPS Score

51%	Promoters
17%	Passive
32%	Detractors

Employee Net Promoter Score

-36

eNPS Score

26%	Promoters
12%	Passive
62%	Detractors

Global Ranking Snapshot

Steve Madden is ranked #249 in the Global Top 100 Brands. It ranks just behind Realtor.com and just ahead of The Vanguard Group.

RANK			INDUSTRY
247	Marshalls	Ernie Herrman	Retail
248	Realtor.com	Damian Eales	Tech
249	Steve Madden	Edward Rosenfeld	Fashion and Beauty
250	The Vanguard Group	Mortimer J. Buckley	Banking and Financial Services
251	MillerCoors	Tom Long	Food and Beverages
252	Clorox Company	Benno Dorer	Consumer Goods
253	Indeed.com	Chris Hyams	Tech

Fashion and Beauty Ranking Snapshot

Steve Madden is ranked #29 in the Fashion and Beauty Industry. It ranks just behind Marshalls and just ahead of Brooks Running.

RANK		Location
27	Old Navy	San Francisco, CA
28	Marshalls	Philadelphia, PA
29	Steve Madden	Long Island City, NY
30	Brooks Running	Seattle, WA
31	Columbia Sportswear	Portland, OR
32	Oakley	Foothill Ranch, CA
33	DSW	Columbus, OH