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UnitedHealth Group is

Ranked

#13

Health and Wellness Brands

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UnitedHealth Group

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UnitedHealth Group

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UnitedHealth Group is ranked #13 in Health and Wellness Brands

About UnitedHealth Group's Brand

Our mission is to help people live healthier lives and to help make the health system work better for everyone. UnitedHealth Group’s brand is ranked #198 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UnitedHealth Group. When compared to other organizations within the Health and Wellness industry, UnitedHealth Group is ranked #13. Among its major competitors, UnitedHealth Group is ranked in 2nd place for NPS while Humana is 1st, and Milliman is 3rd. Overall, UnitedHealth Group has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $344.29B

Brand at a Glance

70%

Customer Loyalty

2.9/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

UnitedHealth Group CMO

Kathy Weiler

UnitedHealth Group Ranking

^#13 in Health and Wellness
^#2 / 4 of its competitors

UnitedHealth Group NPS

UnitedHealth Group's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether UnitedHealth Group's customers would recommend using the product based on a scale of -100 to 100.

UnitedHealth Group Overall NPS

-14

NPS

36%	Promoters
14%	Passives
50%	Detractors

UnitedHealth Group NPS Trend

-100

-50

100

Summary	Date	Score
May 2025 -11	May 2025	-11
Jun 2025 -14	Jun 2025	-14
Jul 2025 -14	Jul 2025	-14
Aug 2025 -12	Aug 2025	-12
Sep 2025 -14	Sep 2025	-14
Oct 2025 -14	Oct 2025	-14
Nov 2025 -14	Nov 2025	-14
Jan 2026 -14	Jan 2026	-14
Feb 2026 -14	Feb 2026	-14
Mar 2026 -14	Mar 2026	-14
Apr 2026 -14	Apr 2026	-14
May 2026 -14	May 2026	-14

How Other Brands Compare

UnitedHealth Group is ranked second for NPS among its competitors. Humana and Milliman come in first and third, with Elevance Health coming in at #4. Among those competitors, it is the most valued company.

	UnitedHealth Group	Humana	Elevance Health	Milliman
Global Ranking	#198	#300	#521	#-
NPS	-14	2	-38	-27
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$344.29B	$53.34B	$86.64B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

UnitedHealth Group NPS by Gender

Female customers rated UnitedHealth Group's NPS 5 points higher than Male customers.

Male

-32

UnitedHealth Group's NPS was rated -32 by Male customers on Comparably.

26%

Promoters

16%

Passives

58%

Detractors

Female

-27

UnitedHealth Group's NPS was rated -27 by Female customers on Comparably.

31%

Promoters

11%

Passives

58%

Detractors

UnitedHealth Group NPS by Ethnicity

UnitedHealth Group's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -39	Caucasian	-39
Hispanic or Latino 33	Hispanic or Latino	33
African American/Black 0	African American/Black	0
Asian or Pacific Islander -33	Asian or Pacific Islander	-33
Native American -50	Native American	-50
Other -27	Other	-27

UnitedHealth Group NPS by Age

UnitedHealth Group's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

46%

16%

38%

26-30

55%

18%

27%

31-35

31%

16%

53%

36-40

39%

22%

39%

41-45

25%

70%

46-50

35%

30%

35%

51-55

36%

12%

52%

56-60

35%

10%

55%

61-65

30%

61%

66+

17%

79%

UnitedHealth Group NPS by Usage

UnitedHealth Group's NPS was rated the highest by customers who have used UnitedHealth Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -11	Less than 1 Year	-11
1 to 2 Years -18	1 to 2 Years	-18
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -39	5 to 10 Years	-39
Over 10 Years -41	Over 10 Years	-41

UnitedHealth Group NPS vs. Competitors

Compared to its competitors, UnitedHealth Group's NPS is rated right above Milliman, and is preceded by Humana.

COMPANY		NPS Score
	Humana	2
	UnitedHealth Group	-14
	Milliman	-27
	Elevance Health	-38
	Aetna	-68
	eviCore healthcare	-83

UnitedHealth Group NPS vs Companies in Health and Wellness

In the Health and Wellness industry, UnitedHealth Group's NPS is rated right below WW (formally Weight Watchers).

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	35
	Peloton	31
	Johnson & Johnson	26
	CVS Health	18
	Philips	17
	WW (formally Weight Watchers)	-12
	UnitedHealth Group	-14

UnitedHealth Group Customer Reviews

Out of the 55 UnitedHealth Group customer reviews 30 were positive and 25 were constructive. UnitedHealth Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

UnitedHealth Group Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of UnitedHealth Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

UnitedHealth Group Customer Loyalty Score by Gender

Male customers rated UnitedHealth Group's Customer Loyalty score 3% higher than Female customers.

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Male

71%

Yes

Female

68%

Yes

UnitedHealth Group Customer Loyalty Score by Ethnicity

UnitedHealth Group's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

UnitedHealth Group Customer Loyalty Score by Age

UnitedHealth Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UnitedHealth Group.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 67%	26-30	67%
31-35 67%	31-35	67%
36-40 69%	36-40	69%
41-45 55%	41-45	55%
46-50 82%	46-50	82%
51-55 78%	51-55	78%
56-60 68%	56-60	68%
61-65 73%	61-65	73%
66+ 68%	66+	68%

UnitedHealth Group Customer Loyalty Score by Usage

UnitedHealth Group's Customer Loyalty score was rated the highest by customers who have used UnitedHealth Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	73%
2 to 5 Years	71%
5 to 10 Years	69%
Over 10 Years	72%

UnitedHealth Group Customer Loyalty Score by Industry

UnitedHealth Group's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Construction industry customers.

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Tech	66%
Accounting	72%
Aerospace and Aviation	66%
Arts and Entertainment	67%
Banking and Financial Services	89%
Business and Consumer Services	55%
Construction	10%
Consulting	78%
Consumer Services	78%
Education	44%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	72%
Insurance	91%
Legal	70%
Energy and Manufacturing	100%
Public Relations and Communications	70%

UnitedHealth Group Customer Loyalty vs. Competitors

Compared to its competitors, UnitedHealth Group's Customer Loyalty score is rated right above Elevance Health, and is preceded by Milliman.

COMPANY		Customer Loyalty Score
	Humana	76%
	Milliman	72%
	UnitedHealth Group	70%
	Elevance Health	66%
	Aetna	62%
	eviCore healthcare	40%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Customer Loyalty score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Loyalty Score
	Colgate Palmolive	86%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%
	UnitedHealth Group	70%

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UnitedHealth Group Product Quality

2.9/5

UnitedHealth Group has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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UnitedHealth Group Product Information

UnitedHealth Group’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated UnitedHealth Group's product the highest. Reviewers from the Aerospace and Aviation industry rated UnitedHealth Group the lowest at 2.6.

Website: https://careers.unitedhealthgroup.com

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into UnitedHealth Group Product Quality

UnitedHealth Group's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Education industry.

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Ranked UnitedHealth Group Product Quality the Highest

Insurance	4.8
Hispanic or Latino	3.9
18-25	3.8

Ranked UnitedHealth Group Product Quality the Lowest

Over 10 Years	2.3
66+	1.9
Education	1.5

UnitedHealth Group Product Quality Score by Gender

UnitedHealth Group's Product Quality score was rated 2.6 by both Female and Male customers on Comparably.

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Male

2.6/5

Female

2.6/5

UnitedHealth Group Product Quality Score by Ethnicity

UnitedHealth Group's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 3.4	Native American	3.4
Other 2.8	Other	2.8

UnitedHealth Group Product Quality Score by Age

UnitedHealth Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.4	26-30	3.4
31-35 3	31-35	3
36-40 2.9	36-40	2.9
41-45 2.2	41-45	2.2
46-50 3.2	46-50	3.2
51-55 2.9	51-55	2.9
56-60 3	56-60	3
61-65 2.3	61-65	2.3
66+ 1.9	66+	1.9

UnitedHealth Group Product Quality Score by Usage

UnitedHealth Group's Product Quality score was rated the highest by customers who have used UnitedHealth Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.8
2 to 5 Years	2.9
5 to 10 Years	2.3
Over 10 Years	2.3

UnitedHealth Group Product Quality Score by Industry

UnitedHealth Group's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.

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Tech	3.1
Accounting	3.5
Aerospace and Aviation	2.6
Arts and Entertainment	2.2
Banking and Financial Services	2.9
Business and Consumer Services	2.2
Construction	1.5
Consulting	3
Consumer Services	3.9
Education	1.5
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	2.5
Insurance	4.8
Legal	2
Energy and Manufacturing	1.8
Public Relations and Communications	3.5

UnitedHealth Group Product Quality vs. Competitors

Compared to its competitors, UnitedHealth Group's Product Quality score is rated right above Elevance Health, and is preceded by Milliman.

COMPANY		Product Quality Score
	Humana	3.3/5
	Milliman	3/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.2/5
	Aetna	1.6/5
	eviCore healthcare	1.5/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5
	UnitedHealth Group	2.9/5

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UnitedHealth Group Pricing

UnitedHealth Group ROI & Value For Money

2.9/5

UnitedHealth Group has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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UnitedHealth Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Education industry think that they had the lowest ROI from UnitedHealth Group.

Quick Insights into UnitedHealth Group ROI

UnitedHealth Group's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked UnitedHealth Group ROI the Highest

Insurance	4.5
Hispanic or Latino	3.8
18-25	3.3

Ranked UnitedHealth Group ROI the Lowest

5 to 10 Years	2.1
66+	1.9
Government and Public Policy	1.5

UnitedHealth Group ROI Score by Gender

Male customers rated UnitedHealth Group's ROI score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

UnitedHealth Group ROI Score by Ethnicity

UnitedHealth Group's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 2.5	Native American	2.5
Other 2.6	Other	2.6

UnitedHealth Group ROI Score by Age

UnitedHealth Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 3	26-30	3
31-35 2.8	31-35	2.8
36-40 3.1	36-40	3.1
41-45 2.1	41-45	2.1
46-50 3.2	46-50	3.2
51-55 2.7	51-55	2.7
56-60 3	56-60	3
61-65 2.3	61-65	2.3
66+ 1.9	66+	1.9

UnitedHealth Group ROI Score by Usage

UnitedHealth Group's ROI score was rated the highest by customers who have used UnitedHealth Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	2.6
2 to 5 Years	2.9
5 to 10 Years	2.1
Over 10 Years	2.3

UnitedHealth Group ROI Score by Industry

UnitedHealth Group's ROI score was rated the highest by Insurance industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	2.9
Accounting	2.9
Aerospace and Aviation	2.6
Arts and Entertainment	2
Banking and Financial Services	3.3
Business and Consumer Services	2.2
Construction	1.8
Consulting	2.9
Consumer Services	3.9
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.3
Insurance	4.5
Legal	2.1
Energy and Manufacturing	2.7
Public Relations and Communications	3.5

UnitedHealth Group Pricing vs. Competitors

Compared to its competitors, UnitedHealth Group's ROI score is rated right above Milliman, and is preceded by Humana.

COMPANY		Pricing Score
	Humana	3.1/5
	UnitedHealth Group	2.9/5
	Milliman	2.8/5
	Elevance Health	2.2/5
	Aetna	1.5/5
	eviCore healthcare	1.5/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	UnitedHealth Group	2.9/5
	WW (formally Weight Watchers)	2.8/5

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UnitedHealth Group Customer Satisfaction (CSAT)

UnitedHealth Group Customer Satisfaction (CSAT) Score

49 / 100

UnitedHealth Group has an overall Customer Satisfaction score of 49 rated by its users and customers.

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Very Satisfied	26%
Satisfied	23%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	9%
Very Dissatisfied	27%

Very Satisfied

26%

Satisfied

23%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into UnitedHealth Group Customer Satisfaction

UnitedHealth Group's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by Native American customers.

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Ranked UnitedHealth Group Customer Satisfaction the Highest

Insurance	100%
18-25	77%
Hispanic or Latino	75%

Ranked UnitedHealth Group Customer Satisfaction the Lowest

66+	26%
Energy and Manufacturing	0%
Native American	0%

UnitedHealth Group Customer Satisfaction Score by Gender

Male customers rated UnitedHealth Group's Customer Satisfaction score 2 points higher than Female customers.

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44 / 100

Male

	Very Satisfied	22%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	12%
	Very Dissatisfied	33%

42 / 100

Female

	Very Satisfied	25%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	10%
	Very Dissatisfied	37%

UnitedHealth Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.

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36 / 100

Very Satisfied	19%
Satisfied	17%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	13%
Very Dissatisfied	41%

Very Satisfied

19%

Satisfied

17%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

13%

Very Dissatisfied

41%

CSAT according to Hispanic or Latino

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	58%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	17%
Very Dissatisfied	0%

Very Satisfied

58%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

CSAT according to African American/Black

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 58% according to African American/Black users and customers.

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58 / 100

Very Satisfied	46%
Satisfied	12%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	3%
Very Dissatisfied	31%

Very Satisfied

46%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

31%

CSAT according to Asian or Pacific Islander

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 59% according to Asian or Pacific Islander users and customers.

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59 / 100

Very Satisfied	9%
Satisfied	50%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	9%
Very Dissatisfied	18%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

18%

CSAT according to Native American

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

UnitedHealth Group's Customer Satisfaction (CSAT) score was rated 48% according to Other users and customers.

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48 / 100

Very Satisfied	22%
Satisfied	26%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	13%
Very Dissatisfied	30%

Very Satisfied

22%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

30%

UnitedHealth Group Customer Satisfaction Score by Age

UnitedHealth Group's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

77%

26-30

60%

31-35

58%

36-40

59%

41-45

30%

46-50

53%

51-55

42%

56-60

44%

61-65

40%

66+

26%

UnitedHealth Group Customer Satisfaction Score by Usage

UnitedHealth Group's Customer Satisfaction score was rated the highest by customers who have used UnitedHealth Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	55
1 to 2 Years	46
2 to 5 Years	49
5 to 10 Years	32
Over 10 Years	36

UnitedHealth Group Customer Satisfaction Score by Industry

UnitedHealth Group's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Energy and Manufacturing industry customers.

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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 54,
			"stars": 0,
			"csatScore": 54,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 54
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 77
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "UnitedHealth Group's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	54
Accounting	77
Aerospace and Aviation	34
Arts and Entertainment	28
Banking and Financial Services	63
Business and Consumer Services	40
Consulting	57
Consumer Services	67
Education	0
Government and Public Policy	20
Healthcare, Hospitals and Medicine	40
Insurance	100
Legal	33
Energy and Manufacturing	0
Public Relations and Communications	33

UnitedHealth Group Customer Satisfaction vs. Competitors

Compared to its competitors, UnitedHealth Group's Customer Satisfaction score is rated right above Elevance Health, and is preceded by Humana.

COMPANY		Customer Satisfaction (CSAT) Score
	Milliman	60%
	Humana	56%
	UnitedHealth Group	49%
	Elevance Health	31%
	Aetna	14%
	eviCore healthcare	5%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	83%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	64%
	UnitedHealth Group	49%
	WW (formally Weight Watchers)	44%

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UnitedHealth Group Customer Service

2.9/5

UnitedHealth Group has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About UnitedHealth Group's Customer Service

Address

9900 Bren Rd, Minnetonka, MN 55343

Website

https://careers.unitedhealthgroup.com

Phone Number

+1-800-328-5979

UnitedHealth Group's Social Links

Quick Insights into UnitedHealth Group Customer Service

UnitedHealth Group's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Education industry.

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Ranked UnitedHealth Group Customer Service the Highest

Insurance	4.7
Hispanic or Latino	4
26-30	3.5

Ranked UnitedHealth Group Customer Service the Lowest

5 to 10 Years	2.1
66+	1.7
Education	1.5

UnitedHealth Group Customer Service Score by Gender

Female customers rated UnitedHealth Group's Customer Service score 0.1 stars higher than Male customers.

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Male

2.5/5

Female

2.6/5

UnitedHealth Group Customer Service Score by Ethnicity

UnitedHealth Group's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 3.1	Native American	3.1
Other 2.6	Other	2.6

UnitedHealth Group Customer Service Score by Age

UnitedHealth Group's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 3.5	26-30	3.5
31-35 2.9	31-35	2.9
36-40 3.2	36-40	3.2
41-45 2.1	41-45	2.1
46-50 3.2	46-50	3.2
51-55 2.9	51-55	2.9
56-60 2.9	56-60	2.9
61-65 2.3	61-65	2.3
66+ 1.7	66+	1.7

UnitedHealth Group Customer Service Score by Usage

UnitedHealth Group's Customer Service score was rated the highest by customers who have used UnitedHealth Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.7
2 to 5 Years	2.9
5 to 10 Years	2.1
Over 10 Years	2.2

UnitedHealth Group Customer Service Score by Industry

UnitedHealth Group's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.

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Tech	2.9
Accounting	3.5
Aerospace and Aviation	2.6
Arts and Entertainment	2.3
Banking and Financial Services	3.3
Business and Consumer Services	2.6
Construction	1.5
Consulting	2.9
Consumer Services	3.9
Education	1.5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.4
Insurance	4.7
Legal	1.9
Energy and Manufacturing	1.8
Public Relations and Communications	3.5

UnitedHealth Group Customer Service vs. Competitors

Compared to its competitors, UnitedHealth Group's Customer Service score is rated right above Milliman, and is preceded by Humana.

COMPANY		Customer Service Score
	Humana	3.2/5
	UnitedHealth Group	2.9/5
	Milliman	2.8/5
	Elevance Health	2.1/5
	Aetna	1.5/5
	eviCore healthcare	1.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, UnitedHealth Group's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.6/5
	UnitedHealth Group	2.9/5
	WW (formally Weight Watchers)	2.9/5

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UnitedHealth Group as an Employer

3.6/5

UnitedHealth Group has a 3.6/5 stars for its overall company culture rated by their employees

top

50%

CEO of UnitedHealth Group

Andrew Witty

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

UnitedHealth Group scored a -14 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of UnitedHealth Group would recommend the brand to a friend. ENPS measures how likely UnitedHealth Group employees would recommend working at UnitedHealth Group to a friend.

Net Promoter Score

-14

NPS Score

36%	Promoters
14%	Passive
50%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
20%	Passive
38%	Detractors

Global Ranking Snapshot

UnitedHealth Group is ranked #198 in the Global Top 100 Brands. It ranks just behind Albertsons Companies and just ahead of Morgan Stanley.

RANK			INDUSTRY
196	Dow Chemical Company	Jim Fitterling	Energy and Manufacturing
197	Albertsons Companies	Vivek Sankaran	Retail
198	UnitedHealth Group	Andrew Witty	Health and Wellness
199	Morgan Stanley	James Gorman	Banking and Financial Services
200	Edward Jones	Penny Pennington	Banking and Financial Services
201	Sherwin-Williams	John Morikis	Retail
202	Qualcomm	Steve Mollenkopf	Tech

Health and Wellness Ranking Snapshot

UnitedHealth Group is ranked #13 in the Health and Wellness Industry. It ranks just behind Eli Lilly and Company and just ahead of Bristol Myers Squibb.

RANK		Location
11	Kaiser Permanente	Oakland, CA
12	Eli Lilly and Company	Indianapolis, IN
13	UnitedHealth Group	Minnetonka, MN
14	Bristol Myers Squibb	New York City, NY
15	Pfizer	New York City, NY
16	Genentech	South San Francisco, CA
17	Beachbody	Santa Monica, CA