USAA Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My leadership team is invested in my professional growth and development. They are transparent and honest. I feel like a valued member of the team.
Review from Customer Support Dept
When they say it as it is and then we know what we need to do
Review from Customer Support Dept
They care about the employees
Review from Customer Support Dept
They have all worked on the phones the same as the agents.
Review from Customer Support Dept
In my department, they seem to care about the well being of their staff, both in the office and out.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of USAA yet.
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What is the best part about your compensation package?
Our employee benefits program is top notch compared to other companies.
Review from Customer Support Dept
The whole package is great.
Review from Customer Support Dept
It is hard to choose the best part, but I would have to say the 8% match on retirement contributions.
Review from Customer Support Dept
I have a great health insurance plan that covers myself and my wife who is about to have a baby
Review from Customer Support Dept
Bonus in Feb and 401K
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There seems to be no room for advancement. I have had my CPCU for 2 years and have not had a chance to move from being a frontline MSR.
Review from Customer Support Dept
The benefits are way too expensive for the average person to afford.
Review from Customer Support Dept
The compensation is severely skewed. Employees that are tenured make less than the new hires who walk into the job. Nearly impossible to negotiate wages.
Review from Customer Support Dept
Individuals were moved from hourly to salary expected to keep working 50 hours but did not get a raise to compensate for the OT pay they are no longer getting
Review from Customer Support Dept
What are some of the best things about your team?
Our team looks out for each other and we have each other's best interest at heart.
Review from Customer Support Dept
We get things done and work as one. Like the musketeers
Review from Customer Support Dept
The best things are their cohesiveness and camaraderie.
Review from Customer Support Dept
We work together to help solve problems and figure out how to best serve our members
Review from Customer Support Dept
Used to keep employees informed
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of USAA yet.
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What is most positive about the culture and environment at your company?
USAA has a culture of diversity and inclusion.
Review from Customer Support Dept
The abilty to coach and learn
Review from Customer Support Dept
It is innovative, inclusive and diverse.
Review from Customer Support Dept
The steadfast adherence to being the provider of choice for the military, and the ability to have empowerment to be able to help these men and women.
Review from Customer Support Dept
We do a lot of morale activities and celebrations
Review from Customer Support Dept
What needs to change to make the company culture better?
Legacy ways need to change for new ideas
Review from Customer Support Dept
What did you like most about the interview process?
Interviewers were engaged and friendly.
Review from Customer Support Dept
The meeting area was comfortable and the questions were straightforward and professional.
Review from Customer Support Dept
Fast and easy - less then two hours and I had a job offer.
Review from Customer Support Dept
It was over the phone and convenient for me
Review from Customer Support Dept
Interviewer talked about employment benifits
Review from Customer Support Dept
What would you improve about your company's interview process?
Be more open to employees and dont lead them on with false promises which seems to be how they are reeling in new hires.
Review from Customer Support Dept
Make it more about the work people do than about how well they can tell a story, don't ask the same questions that are just rephrased.
Review from Customer Support Dept
What makes you most happy at work?
Interacting with members and coworkers.
Review from Customer Support Dept
Talking to the members. They are awesome
Review from Customer Support Dept
The growth potential and the pay.
Review from Customer Support Dept
Helping our members in which ever way I can
Review from Customer Support Dept
I like the people I work with and I am constantly trying to better myself.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The stress level with having to move claims forward, but be on the phones
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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