American Airlines Operations Department Employee Reviews
Briefly describe your overall experience at your company
Senior management is very compassionate and is extremely approachable and conversational.
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What do you like best about the leadership team?
Empathetic and willing to listen to needs and customer concerns.
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Transparent teamwork and leadership driving solid results
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Good communication and team work
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They are supportive and help all pilots. I once asked if I can bring my 2 pet dogs, One husky one german shepherd with me in the flight cabin. They let me do it and my doggo's got to play in the snow in colorado.
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They make the time to visit with us and have an 'open door' policy. Always open to new ideas and how to change things for the better.
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What does the leadership team need to get better at?
Leadership at AA does not understand the human element in employees. Being disciplined for getting ill is inhumane
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Stop telling things that are untrue
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Taking care of the actual customer instead of putting your employees on the line making us fight them
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Taking in consideration of the personal needs of employees
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They need to actually listen to the concerns of the employees and actually put action in their promises. Employees need to know that we are valued. Without the front line employees there wouldn't be an airline.
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What is the best part about your compensation package?
The dental and vision coverage.
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Fair and very competitive salary
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Free Healthcare, Free flights, and great discounts on 5-star hotels
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hourly pay has been increased a few years ago.
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Free flights for me and my family!
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Why do you feel undervalued and what would make you feel better about your compensation?
I was not treated like a human being
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Give back some of the benefits you removed
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Flight attendants should be paid from sign in to block in. When you add up boarding, delays etc we're working hours and hours FOR FREE
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We work under a bankruptcy contract while the company makes record profits in the BILLIONS!
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We should be receiving industry leading compensation at American Airlines, and not be treated as second class citizens in pay or benefits.
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What are some of the best things about your team?
Working together to rake care of the needs of the customers.
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American shares open, respectful and honest communication.
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Team spirit, knowledge and attitude
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The younger generation at American Airlines is not afraid to get in there and get things done and make suggestions for improvements. The older generation on the other hand needs to just retire or leave the company and the majority of them are openly unhappy with their employment
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My team is dedicated and hard working. We all truly care about each other and the work we produce.
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What do your coworkers need to improve and how could you work together better?
My flight service coworkers are great, however relations between other departments need major repairing and it starts with management putting a stop to pitting us against each other.
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They are great to work with.
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Too many babies. Complainers. Let’s do our job!
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listen to the workers instead of saying you will and still doing it their way.
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Providing better customer service and experience
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What is most positive about the culture and environment at your company?
Mature co-workers and most have the same work ethic.
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Open and honest discussions are encouraged and expected.
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There are endless opportunities at American Airlines. If you work hard and communicate your goals to your Manager, as time progresses - you will continue to grow with the company.
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A variety of different law enforcement backgrounds. From corrections, to police, detention and so on. Also the difference of states in which the people come from.
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Despite high turnover, people continue to push ahead. We are resilient!
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What needs to change to make the company culture better?
Leadership at the company needs to experience what being a frontline employee is like. Jill Surdek, the VP over flight attendants needs to quit parading around like she's a flight attendant and actually be a flight attendant
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Eliminate the demeaning culture that exists with the legacy US Air team
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Management needs to care about my work life.
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Quit giving us a list of excuses why our employee group cannot be paid with benefits at industry LEADING rates.
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Money, money, money.....they couldn't care less about the passengers or the employees.
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What did you like most about the interview process?
The ability to interact positively with the interviewer and understanding of the company.
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Interviews are straight forward and honest.
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It was explained that the pay was not the best, but the benefits were great which is very true. It was also explained the advancement and opportunities to move or transfer within the company which is good.
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For my interview it was only with two other individuals who were versed already on my resume and background. This made talking about myself easier as they already had an idea of were I could fit in.
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Most was done online. East ice breaker
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What would you improve about your company's interview process?
There aren't any Interviews reviews of American Airlines yet.
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What makes you most happy at work?
Helping my passengers start off with a positive feeling as they start their journey.
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Knowing my team is successful and enjoying what they do.
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Support from team and satisfaction daily from accomplishing work critical to the operation
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The people that I work with. All are truly invested in one another. Secondly would be our Leadership. They believe in us to do our jobs daily & to the best of our ability. More importantly, they do not micromanage us.
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Learning more about my job. It's a fairly simple job, but I am given the opportunity to learn something new about it every day.
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What's going wrong and how can it be improved?
improve work ethics and morale
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AA cannot do anything right. The management is so out of touch with the average employee- the average employee feels it and is acting out in ways that hurt the image and brand of the company
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A sweeping change in upper management
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Settle our contracts and respect the workers
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I think the company doesnt deliver on all of their promises and i also believe they are constanty downgrading the product which upsets the passengers who then take our their frustrations on those of us who have no control over the changes
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What do you like best about your company?
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What would you most like to see improved at your company?
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