Apple Technical Support Employee Reviews
Briefly describe your overall experience at your company
It was a lot of dodging bullets; hiring freezes, bad managers, lousy projects, and dead-ends.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They stay on an equal level with me!
Review from Customer Support Dept
They are fair, and open-handed about hiring people who belong to oppressed minorities.
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership in my organization lacked experience and commitment. "Rotations" were always pulling managers away from their roles, so management was inconsistent and that made professional development nearly impossible if you weren't a manager.
Review from Customer Support Dept
There should be a balance between skill, experience, education, and compensation.
Review from Customer Support Dept
Relaying information about proper policy and procedure, and selection process for promotion to senior levels needs revamped in a major way.
Review from Customer Support Dept
What is the best part about your compensation package?
As good as it was working with union benefits !
Review from Customer Support Dept
The stock options, health and fitness benefits, education and numerous benefits through partnerships.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Apple likes to do PINO (Promotion in Name Only). You would get a new position and it was more difficult, but there wouldn't be a pay increase. Sometimes they bait you into accepting a position in a new role by saying there would be a pay increase, but then they wouldn't give it to you.
Review from Customer Support Dept
I feel i'm underpaid after a couple of years without a raise
Review from Customer Support Dept
What are some of the best things about your team?
We all support each other
Review from Customer Support Dept
I work with amazing, talented and secure people.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My team was very talented, but underutilized. Morale was low due to management.
Review from Customer Support Dept
Team members are great and work to help each other in an environment where tools aren't always available or useful.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We support and teach customers about their devices
Review from Customer Support Dept
Our work environment is special.
Review from Customer Support Dept
Too many superficial and cut- throat people looking for ways to get ahead.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company needs to be more honest with employees. Apple became a dishonest company.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The people I work with the company. We have a healthy and happy environment. Listening and responding to my needs and desires creates a partnership and not just a workplace.
Review from Customer Support Dept
Resolution of issues and happy customers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The company treats customers better than employees, but is fundamentally dishonest to both.
Review from Customer Support Dept
Nothing is wrong with the the position, job, or company
Review from Customer Support Dept
What do you like best about your company?
The benefits
Review from Customer Support Dept
What would you most like to see improved at your company?
There is far too much micro-management
Review from Customer Support Dept