Dell Technologies CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I love working at deal. Great pay and life in general is great.
Review from Customer Support Dept
It is a work experience for which i am being envied by my friends.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Best Leadership so far with commitment.
Review from Customer Support Dept
They do provide timely information, to all overseeing departments
Review from Customer Support Dept
Communications with the employees of the company
Review from Customer Support Dept
Long Term thought
Review from Customer Support Dept
Always wanting to do more and push staff.
Review from Customer Support Dept
What does the leadership team need to get better at?
Reduce the amout of metrics driving decisions. Go back to delivering what made Dell better than anyone SERVICE and leverage what made EMC stand out from the crowd QUALITY. These things cost $$$$ Mr Dell you can't have it both ways.
Review from Customer Support Dept
Honesty and integrity. Competence would be a nice third.
Review from Customer Support Dept
not overloading us with too much at once
Review from Customer Support Dept
Living up to their espoused ideals.
Review from Customer Support Dept
What is the best part about your compensation package?
Bonus and overall pay are fantastic!
Review from Customer Support Dept
The financial compensation is probably a little better than most companies. All the tools they provide to help us be healthier, physically, mentally, and financially. If we don't take advantage of all of this that is our fault.
Review from Customer Support Dept
My salary and my medical insurance
Review from Customer Support Dept
401k, bonus, and base salary
Review from Customer Support Dept
Free starbucks coupons and gift check
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My manager promised me a promotion almost three years ago. All I've received since are excuses.
Review from Customer Support Dept
Jobs are so varied at the same grade. You never know what is fair. No raise in 4 years and insurance has gone up Every year. I am losing
Review from Customer Support Dept
I am running about $12k below market rate. I was also promised a promotion and pay increase nearly two years ago that has yet to happen.
Review from Customer Support Dept
The appraisal system should improve to gain employee satisfaction.
Review from Customer Support Dept
Lack of clear strategy leads to mixed messages and in APJC the message is clear. SAVE MONEY. I love this company and believe it can be great but they are too cheap.
Review from Customer Support Dept
What are some of the best things about your team?
My team supports one another. They made me feel welcome and are always willing to help in any way that they can.
Review from Customer Support Dept
my team is cohesive, supportive and technically knowledgable
Review from Customer Support Dept
we do try to work on the issues
Review from Customer Support Dept
My team cares about it's members and about the community
Review from Customer Support Dept
commitment, zeal, dedicated, achievers, quick learners.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Integrity would be nice.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Very inclusive. Also very positive.
Review from Customer Support Dept
The fact that you can try and fail and still not look bad upon.
Review from Customer Support Dept
The people I work along side of :)
Review from Customer Support Dept
No cultural or regional barrier for growth, everything depends on your individual performance and contribution towards the team growth.
Review from Customer Support Dept
My company cares about the community and there are many opportunities to participate
Review from Customer Support Dept
What needs to change to make the company culture better?
"kingdoms" need to be opened up
Review from Customer Support Dept
Stop chasing shiny objects and focus on fundamentals.
Review from Customer Support Dept
What did you like most about the interview process?
Very nice interviewers. They seemed to be trying to figure out if I would be a good fit at Dell, and if Dell would be a good fit for me.
Review from Customer Support Dept
What would you improve about your company's interview process?
Faster turnaround for applicants, a more formal screening process and make better use of technology to improve the quality of candidates.
Review from Customer Support Dept
What makes you most happy at work?
When I can actually help a customer solve a problem efficiently.
Review from Customer Support Dept
Getting an email or call from a happy customer or similar feedback from our sales teams.
Review from Customer Support Dept
Meeting my targets in time and rewarded by my leaders.
Review from Customer Support Dept
The ability to help customers
Review from Customer Support Dept
Always a new challenge. Never boring or routine.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Our director told us we are just a number - nothing gets the best out of a person like telling them they are replaceable by almost anyone.
Review from Customer Support Dept
Ideas to fix problems come up but get pushed aside for the next fire that needs to be put out. Individual concerns for the team need to be
Review from Customer Support Dept
They are crushing my soul one day at a time.
Review from Customer Support Dept
Hire more staff would help
Review from Customer Support Dept
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