encore Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept · Posted 19 days ago
Review from Operations Dept
I really enjoy working for this company it is very rewarding
Review from Operations Dept
What do you like best about the leadership team?
Open Communication and Townhall Meetings every month.
Review from Operations Dept
They seem very interested in my success
Review from Operations Dept
They are approachable. Concerns at the very least seem to be heard.
Review from Operations Dept
I have had several managers at my time at Encore so far. Historically, they were very mediocre and did a poor job of leading by example. My current manager, however, is a lighthouse in an ugly sea. They are very good, and they are the reason I have stayed as long as I have.
Review from Operations Dept
They keep employees informed of top level executive decisions, but when deployed to the field team, a lot of their processes are time consuming and redundant as the reporting is requested from local leadership.
Review from Operations Dept
What does the leadership team need to get better at?
Leadership shows a lack of interest in helping team members
Review from Operations Dept · Posted 19 days ago
listen to people and pay more
Review from Operations Dept
The leadership team should work to motive and inspire instead of using fear and punishment with their employees. This discourages creative and enthusiasm from their hourly employees to do more and expand their growth in the company.
Review from Operations Dept
Property management needs to focus more on the crew's well being rather than hitting quotas
Review from Operations Dept
What is the best part about your compensation package?
Good health care and paid vacation
Review from Operations Dept
The pay is pretty good
Review from Operations Dept
Vacation time and rate of referral
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
terribly underpaid and undervalued as a team member while working countless overtime hours
Review from Operations Dept · Posted 19 days ago
The insurance has very high deductables
Review from Operations Dept
Compensation is disgustingly low. If you have a good title, you're making far below the state and federal national average for that job pay. When I was hourly, I was making little more than minimum wage for working extensive shifts. I would like pay increases to be inflation + 5-10% per raise cycle.
Review from Operations Dept
Chatting with other friends who are managers or in different fields, they always wonder why I cannot make certain quality of life events. For the amount of time worked in comparison to the level of stress and compensation, my family or friends do not approve of the amount of compensation.
Review from Operations Dept
I barely make more than minimum wage, weekends and overtime are compensared at a flat rate. this company takes advantage of its employees
Review from Operations Dept
What are some of the best things about your team?
We all work well together and get along
Review from Operations Dept
We all have the same experiences at work and can relate well.
Review from Operations Dept
We all work well together and want to excel at our job while also providing the best for our clients and each other.
Review from Operations Dept
They are loyal to their leadership. The turnover is so high in this job, but I've managed to keep all of my employees and retained them for over a year so far.
Review from Operations Dept
We get along well as a team
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Lack of interest in improving technical knowledge and customer service satisfaction
Review from Operations Dept · Posted 19 days ago
accountability, pride, collective, communication, dedication
Review from Operations Dept
Getting more leadership from management would help.
Review from Operations Dept
What is most positive about the culture and environment at your company?
We are all friends and respectful of each other
Review from Operations Dept
My manager keeps me at the company. They check in with me to make sure I'm not overwhelmed with work, and when I am, they make sure to figure out how to stop that from happening in the same way again. I do feel like I have someone in my corner
Review from Operations Dept
Interacting positively with my coworkers
Review from Operations Dept
my coworkers are helpful and knowledgeable
Review from Operations Dept
It is a great company to learn and grow with
Review from Operations Dept
What needs to change to make the company culture better?
the company is in need of new ownership
Review from Operations Dept · Posted 19 days ago
Change the bonus structure to make people care I will do more Just pay. People more and bonus them less.
Review from Operations Dept
Quit adding to a person's job description without compensation.
Review from Operations Dept
The property manager and the director need to go. They focus on keeping operating costs low by constantly understaffing my team during busy weeks.
Review from Operations Dept
What did you like most about the interview process?
It was quick and easy
Review from Operations Dept
I interviewed years ago, but I got in the door by no help on the outside. I was truly a blank slate to the hiring manager and yet I was allowed to interview. That was good.
Review from Operations Dept
That I could interview on my time
Review from Operations Dept
The video interview section was really cool
Review from Operations Dept
Back when I was hired in, it was face to face sit down with my direct supervisor. I've been noticing it's different now in that they want a video submission, or video interview....not sure if all interviews with PSAV are like that now, but face to face is the way to go. Always.
Review from Operations Dept
What would you improve about your company's interview process?
People are being hired and placed by random managers and not the property managers
Review from Operations Dept · Posted 19 days ago
Define the job your applying for.
Review from Operations Dept
Interviewer didn't seem welcoming, was more desperate to get new recruits.
Review from Operations Dept
What makes you most happy at work?
Going home at the end of the day
Review from Operations Dept
Making the clients happy and less stressed
Review from Operations Dept
When I get to work by myself on something complex with the space from the rest of the team that says they believe in my ability to tackle the moment successfully with words of praise at the end of it all.
Review from Operations Dept
The trust in my managers that I am spending my time effectively and being hands-off and letting me work. Working remotely as well is massive.
Review from Operations Dept
Receiving a paycheck at the end of the day.
Review from Operations Dept
What's going wrong and how can it be improved?
PSAV encore is terribly outdated and consistently uses broken equipment
Review from Operations Dept · Posted 19 days ago
The company is focused on taking over other companies instead on focusing on making the existing workplace better
Review from Operations Dept
I make way too little, come on you asked this already
Review from Operations Dept
Will expect for everything to successfully do the job And repercussions when it doesn
Review from Operations Dept
Letting employees do a good job and getting a little encouragement from management.
Review from Operations Dept
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