ePayPolicy Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
ePayPolicy has changed my life for the better, fully and completely.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Very flat org with direct access to senior leadership if needed. Everyone is aligned on what is important to move forward. Seem to be very in touch with what is needed to retain talent in Austin
Review from Customer Success Dept
Leadership is personable and approachable. They care about growing the company and being best in the industry.
Review from Customer Success Dept
Very much an open door policy where your opinions can be expressed and valued.
Review from Customer Success Dept
Our executive team is on the same page and have a common goal of being the best in the industry. They strive every day to accomplish that and provide us with the necessary tools to take the organization there.
Review from Customer Success Dept
The thing I like most is how accessible the leadership team is, for any reason.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of ePayPolicy yet.
Be the first to contribute a review.
What is the best part about your compensation package?
HSA is fantastic. The flexibility that Hybrid work provides is amazing. But would be lovely to have some sort of ESPP or RSU program would be very welcome, especially at this stage in the business.
Review from Customer Success Dept
Unlimited PTO and the ability to work from home.
Review from Customer Success Dept
I am paid well for my position.
Review from Customer Success Dept
Unlimited PTO and I can work from home.
Review from Customer Success Dept
Salary is not bad as a base, commissions are really good, unlimited PTO is crazy good, and the healthcare is phenomenal.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Recent planned (or unplanned) situations that come up and are expected to be handled fully by our team without much guidance or direction. We handle all the communications, de-escalations, retention, all while maintaining our current duties. Our job title does not accurately reflect our work.
Review from Customer Success Dept
Our base salary is on the lower end of the market average. However our commission structure is fair.
Review from Customer Success Dept
I don't feel undervalued by the people here, I feel as though compensation could be a little more aligned with industry standards.
Review from Customer Success Dept
I am able to see other positions available with full WFH options that pay significantly more. Additionally, the contributions I have provided are beyond the scope of the general job responsibilities. I make less at this job than I have in the previous 3 positions that I have held.
Review from Customer Success Dept
What are some of the best things about your team?
Extremely willing to help and figure things out at any time.
Review from Customer Success Dept
Always willing to help, reliable, personable
Review from Customer Success Dept
Our team works together very well and we are looking for more ways to make sure our customers are taken care of.
Review from Customer Success Dept
ePay only hires good people, it is so easy to interact with anyhone in the organization.
Review from Customer Success Dept
The dedication on the team is the thing that shines brightest
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of ePayPolicy yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
Everyone here seems to be committed to our success. Amazing work/life balance (I can't stress this one enough). Really appreciate the amount of effort that goes into the various company events.
Review from Customer Success Dept
It feels like a tight-knit company where everyone knows each other's names and we have plenty of opportunities to interact, socialize, and network
Review from Customer Success Dept
Our teams work well together to advance our client experience and to make our products more robust.
Review from Customer Success Dept
We have lots of events to celebrate milestones and ePay does not skimp out on treating us.
Review from Customer Success Dept
The most positive thing is how hard everyone works on their tasks, and helps each other when needed. The culture here is one that raises people up to their full potential.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of ePayPolicy yet.
Be the first to contribute a review.
What did you like most about the interview process?
There aren't any Interviews reviews of ePayPolicy yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of ePayPolicy yet.
Be the first to contribute a review.
What makes you most happy at work?
Seeing a client get up and running on time after overcoming new or challenging obstacles feels great. Being able to build teams of high performers who continuously improve and produce tangible results that allow us to grow and expand.
Review from Customer Success Dept
Solving tough issues that require research, knowledge, and application
Review from Customer Success Dept
The freedom to take care of our customers and standing behind a quality product that I firmly believe in.
Review from Customer Success Dept
How positive our customers perceive us so it makes my job even easier.
Review from Customer Success Dept
Having the support of leadership and the trust to take on tasks autonomously
Review from Customer Success Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of ePayPolicy yet.
Be the first to contribute a review.
What do you like best about your company?
There aren't any Outlook reviews of ePayPolicy yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of ePayPolicy yet.
Be the first to contribute a review.