H&R Block Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
fantastic, i hope i can to work in thgis company for many years
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
They are always very cooperative.
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Immediate supervisor very good, the rest are terrible
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Great enviroment and nice people for to work
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They are very professional and yet understanding to their employees needs
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What does the leadership team need to get better at?
Treat everybody equal with respect.
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communication with all offices in area
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Client-focus & not internal focus. Stop the culture of being mean & insulting.
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Don't cheat the employee when they want to hire new staffs
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higher leadership needs to do taxes in an office to get real customer experience. NOT what they think the customer experience is.
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What is the best part about your compensation package?
the healt insurance for me and for my whole family
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Everything in it is very favorable for employees
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Why do you feel undervalued and what would make you feel better about your compensation?
my son, working at McDonalds makes more money then me per hour.
Review from Operations Dept
i feel it is not fair to drop the hourly rate based on the customer participation. It is my opinion that H&R Block is aware of the competition between in person and virtual customers knowing that customers are choosing virtual because it is cheaper than in person. In turn, the tax pro is penalized
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I am experienced worker and I don’t think that the brand new employees coming in should start out making the same as me nor more m
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Just communication between manager and tax professionals are not good
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Pay minimum wages, seasonal jobs, stress to achieve the goal.
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What are some of the best things about your team?
we try to work as a time even with those not part of our team, work hard but celebrate wins, help each other to improve knowledge
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My team works together and that makes us better.
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Very experience and team oriented
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the friendship, the support and the hight human quality
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Everyone pulls together to get the job done
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What do your coworkers need to improve and how could you work together better?
we need to have meetings and communicate better
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It's on the manager to treat the staffs fairly.
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Some old experiences team members are very aggressive to fight for the tax clients and bully against the new employees and the office managers tolerance this culture exist.
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New tax pros are not adequately trained now.
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Coworkers need to stop being judgmental
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What is most positive about the culture and environment at your company?
Helping clients with taxes is motivating. The culture of the company is to give the part time preparers carte blanche on scheduling that is not conducive to running an office.
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Friendly co workers as in tax prepares. Not management
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The diversity. we are from different parts of the wold.
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The most positive thing is that we are customer centered.
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We are all working towards a common goal and know it
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What needs to change to make the company culture better?
Better management not focus on profit. Need to be fair to all employees
Review from Operations Dept
What did you like most about the interview process?
it sounded positve and aligned with my person work ethis and approach
Review from Operations Dept
the interaction with the person doing the interview
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What I liked most about the interview process is that it was very convenient--time and place.
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very easy because i had experience in my field and the people is very friendly
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They let me know what to expect of the job
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What would you improve about your company's interview process?
Everything is online, everything has issues, the person scheduling is overworked including the instructors, the management, it is chaos. Too much online onboarding.
Review from Operations Dept
Tell people the true nature of the job
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the job involve not only work skills but also sales techniques that the company didn't mention to the new workers
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What makes you most happy at work?
Satisfied customers make me happy at work.
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arrive to my work place and to start my work every day
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Knowing that I’m going to see the smiling faces of the o
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Just being able to help people is what I love the most. We make a lot of customers day just by going above and beyond to take care of our clients!!!!
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interacting with customers and coworkers
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What's going wrong and how can it be improved?
I do not know why anyone would risk their mental health to play mental dodge ball day in and day out.
Review from Operations Dept
HR Block took over and morale has been terrible ever since
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Higher management cannot continue to make excuses against office-level employees when doing well.
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Nothing it's a seasonal job, after the Tax season no more job
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some old senior workers bully new workers.
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