Holiday Inn CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Sense of family and good communication
Review from Customer Support Dept
They answer my phone calls, texts, and emails
Review from Customer Support Dept
most days we are all a team. We get through the day calmly
Review from Customer Support Dept
They were very communicative and easy going.
Review from Customer Support Dept
They collaborate and execute plans well.
Review from Customer Support Dept
What does the leadership team need to get better at?
Becoming a Team player when helping other agents with guests. One person checking over 60 people plus the people that are already in house problems, should need more than one person during an 8-10hr shift.
Review from Customer Support Dept
Better manager for holiday inn
Review from Customer Support Dept
Following federal guidelines. Paying employees properly and taking care of their retirement
Review from Customer Support Dept
Everything. Morale is so low because most of the leadership is incompetent.
Review from Customer Support Dept
LISTENING THE THE REGULAR WORKERS WHO HAVE DAY TO DAY CONTACT WITH THE CUSTOMERS, AND SHOWING EMPLOYEE APPRECIATION. DON'T JUST TELL US WHAT WE ARE DOING WRONG, BUT WHEN WE ARE DOING A GREAT JOB. YOU NEED TO BOOST EMPLOYEE MORALE AND THIS WOULD HELP
Review from Customer Support Dept
What is the best part about your compensation package?
They paid holidays and vacations
Review from Customer Support Dept
free hotel nights are my best thing
Review from Customer Support Dept
We are recognized for our hard work and compensated accordingly.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
alot of experience and years at the same job with no $$
Review from Customer Support Dept
benefits and training for advancement within the company
Review from Customer Support Dept
Not only I am a front desk agent, I am also a concierge, a housekeeper, a engineer, and a manager. My pay doesn't even come close to being fair.
Review from Customer Support Dept
Getting the shifts I requested off would make me feel more valued and making more than minimum wage would also be nice
Review from Customer Support Dept
Paid for time hour to hour day to day. Overtime taking care of the employees in turn the employee takes care of our $$$$
Review from Customer Support Dept
What are some of the best things about your team?
the family environment and positivity
Review from Customer Support Dept
We do look out for each other, sometimes, but only for their advantage and convenience.
Review from Customer Support Dept
I like my coworkers because we get along and they are funny
Review from Customer Support Dept
Always happy and share good vibes.
Review from Customer Support Dept
We work well together and support each other throughout each day.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
all work together and not talk just work
Review from Customer Support Dept
They need to hire more competent people and pay a bit better instead of hiring 20 somethings who aren't good at any facet of the job.
Review from Customer Support Dept
CUT OUT ALL THE DRAMA, AND SUPPORT EACH OTHER. ALWAYS SHOW MUTUAL RESPECT AND CUT OUT THE NASTY REMARKS. I LEFT MEAN GIRLS IN MIDDLE SCHOOL!!!
Review from Customer Support Dept
We don't have any consistant meeting, usually we find out if something changed when we come into work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
the family oriented workplace culture
Review from Customer Support Dept
They do take care of your needs if you have health or family issues that needs to be taking care of.
Review from Customer Support Dept
Everyone is friendly and communication is rarely a problem
Review from Customer Support Dept
only music and fake smiles
Review from Customer Support Dept
You are surrounded of people always willing to help.
Review from Customer Support Dept
What needs to change to make the company culture better?
New managers and new employees
Review from Customer Support Dept
Higher pay, better people to have around.
Review from Customer Support Dept
Less drama, less making others do your work for you
Review from Customer Support Dept
What did you like most about the interview process?
She really sold me on how great it would be working here.
Review from Customer Support Dept
It was completely over the phone for convenience and it was very easy
Review from Customer Support Dept
very simple not many questions
Review from Customer Support Dept
It was very easy going.
Review from Customer Support Dept
What would you improve about your company's interview process?
Ask more questions and not just say come in and try it
Review from Customer Support Dept
What makes you most happy at work?
the guests and general customers change every day
Review from Customer Support Dept
getting paid on time every time
Review from Customer Support Dept
Down time so I can work on homework and chit chat with my coworkers
Review from Customer Support Dept
Smooth efficient and smiling faces
Review from Customer Support Dept
lunch and home and music
Review from Customer Support Dept
What's going wrong and how can it be improved?
Need more pay, and more coverage as far as agents and housekeepers and engineers.
Review from Customer Support Dept
Management is horrible and lazy. They need to raise pay and offer raises to everyone.
Review from Customer Support Dept
Management needs to listen to the employees better
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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