LG Electronics North America Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
LG has been a great experience and I'm grateful to be part of a company that cares for the customer.
Review from Customer Support Dept
What do you like best about the leadership team?
I'm new so, unsure at the moment.
Review from Customer Support Dept
Good with delegation. Do well with content creators...keep us out of unnecessary meetings & projects.
Review from Customer Support Dept
Setting very aggressive goal for KPIs
Review from Customer Support Dept
They are very hard working and passionate about what they do
Review from Customer Support Dept
Listen to our issue most times
Review from Customer Support Dept
What does the leadership team need to get better at?
Listen at least some of the time.
Review from Customer Support Dept
Understanding how the American Culture not only from an employer but also from a customer standpoint.
Review from Customer Support Dept
Speak fluent English or have a real translator. Don't change goals without informing us. No more lying! We could also use better training. This is a very toxic place to work. I am seeing this place affect a lot of my co-workers. It's effecting everyone's physical and mental health.
Review from Customer Support Dept
Communication in English, meeting and trusting their people. Understanding sometimes it can't happen just the way they think it should be. Non-technical people not understanding technical theories and practices.
Review from Customer Support Dept
Communication, Listening to employee concerns,
Review from Customer Support Dept
What is the best part about your compensation package?
Health Insurance - better than most
Review from Customer Support Dept
Its amazing. That's why I am here
Review from Customer Support Dept
no additional cost for medical
Review from Customer Support Dept
Health care coverage is excellent
Review from Customer Support Dept
Medical fully covered at 100%
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Job descriptions' and duties are changed every few weeks and planning is so poor, some of the time the manager requires you to be in two states doing two different things at the same time. Only so many times can raises be 2% and cost of living goes up 8%.
Review from Customer Support Dept
I am working 3 different people's jobs currently. I only received a 5% raise, when I should have been promoted or given at least a $30k raise! I do not feel appreciated!!!!
Review from Customer Support Dept
Pay raises that reflect your worth and being moved into the higher bonus pool. Managing a program/process but constantly being told you are not a manager but you have more responsibilities than some managers. KPI's that don't reflect what you actually do.
Review from Customer Support Dept
I dont feel that i am paid based on my knowledge and task given. I am truly not compensated on performance which was reflected in the last review. My numbers given were not even based on my correct KPI numbers. I was just given a number based on what was distributed not truly performance.
Review from Customer Support Dept
Leadership team is pointing at a few certain people to fulfill their "needs". They expect those people to work overtime while let others work not even 8-5 and just go home stress-free. Don't want to compare with others but can't help when you clearly see whos plate is full and empty.
Review from Customer Support Dept
What are some of the best things about your team?
We have a great amount of talent and skill but it's never listened too by management.
Review from Customer Support Dept
For the most part, we work as a team.
Review from Customer Support Dept
We work together for the common good and directive of the company.
Review from Customer Support Dept
They all try there best to help.
Review from Customer Support Dept
That we are all dealing with the same poor leadership. It makes me feel like I am not alone.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I prefer not to disclose.
Review from Customer Support Dept
Listening, applying what we are told, owning their department, assisting new employees, giving feedback on what they don't understand, not relying on others to do the work.
Review from Customer Support Dept
Do their jobs. We have had too many in the area that were sub par when hired and never achieved what should have been expected from them, plus with all the BS we deal with they quit within 1 year of employment. There are a good percentage that are decent, but there is little if any morale.
Review from Customer Support Dept
Most of my coworkers are suffering from exhaustion from micromanagement. There has been many directions given but not much leadership. This has lead to a sever breakdown in employee moral.
Review from Customer Support Dept
Communication & a sense of urgency to assist w/ customer issues.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Great company, I love the company, but the management needs a lot of attention.
Review from Customer Support Dept
When there is team work between departments. Most are in conflict with KPI.
Review from Customer Support Dept
I can not think of anything positive right now except that I am getting paid to come to a job .
Review from Customer Support Dept
Good team mates, very hard to learn the job in my position, a lot of on the fly learning.
Review from Customer Support Dept
Health benefits and free food. I literally hate everything else.
Review from Customer Support Dept
What needs to change to make the company culture better?
There are so many places where company culture needs changes. A culture of grooming individuals for success and understanding all facets of the job instead of being given a problem and simply told to find soloutions that are always not good enough would be an excellent change.
Review from Customer Support Dept
Change when these surveys are sent out. Less reporting we spend more time reporting than our normal activities most of the time. Trust the people you have
Review from Customer Support Dept
those who work hard should be shown appreciation and oppturnity to advance
Review from Customer Support Dept
4 day work weeks for techs, Multiple studies have been done that show this makes happier techs, and more productive ones. Even with 2 days off, we are still working becuase we have to prescreen calls that drop over night.
Review from Customer Support Dept
What did you like most about the interview process?
It was relaxed rather than a Question&Answer format
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of LG Electronics North America yet.
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What makes you most happy at work?
When we have a comfortable work pace and not more than one boss demanding immediate results
Review from Customer Support Dept
I get a chance to help otheres.
Review from Customer Support Dept
I like to develop content.
Review from Customer Support Dept
Being able to complete a request
Review from Customer Support Dept
When I see my work is paid off.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Create a team work environment verses a who can I blame environment. Management has no idea what Leadership is. Manage assets but Lead people.
Review from Customer Support Dept
LG culture needs to change when it comes to understanding and accepting the current American workforce dynamic and changes being accepted. There are many companies that have embraced work from home. However LG still has conflicting direction . Some employees get to all the time and others do not .
Review from Customer Support Dept
This place is so negative and so toxic. There are never any praises, only discipline. I feel like I never do anything correct. I hate it here.
Review from Customer Support Dept
Managers need to talk ( and understand) their employees and listen to their concerns. Quality should go back to being our main concern and not whatever the new buzz word of the day is.
Review from Customer Support Dept
There is a big communication issue in the department. That would be one of the first things to resolve.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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