-16
NPS
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Ranked
#173
Business and Consumer Services Brands
Brand Page
Progressive Insurance
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Progressive Insurance is ranked #173 in Business and Consumer Services Brands
Progressive Insurance is ranked #173 in Business and Consumer Services Brands
About Progressive Insurance's Brand
Progressive offers motor vehicle, property, business, and commercial insurance services online, by phone or through independent agents. Progressive Insurance’s brand is ranked #967 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Progressive Insurance. When compared to other organizations within the Business and Consumer Services industry, Progressive Insurance is ranked #173. Among its major competitors, Progressive Insurance is ranked in 2nd place for NPS while Berkshire Hathaway is 1st, and Allstate is 3rd.Their current market cap is $55.91B
Brand at a Glance
80%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Progressive Insurance CMO
Jeff Charney
Jeff Charney serves as the Chief Marketing Officer (CMO) of Progressive Insurance. Jeff started at Progressive Insurance in November of 2010. Jeff currently resides in the Cleveland/Akron, Ohio Area.
Progressive Insurance Ranking
- #967 in Global Best Brands
- #173 in Business and Consumer Services
- #2 / 4 of its competitors
Progressive Insurance NPS
Progressive Insurance's Net Promoter Score (NPS) is a -16 with 35% Promoters, 14% Passives, and 51% Detractors. Net Promoter Score tracks whether Progressive Insurance's customers would recommend using the product based on a scale of -100 to 100.
Progressive Insurance Overall NPS
| 35% | Promoters |
|---|---|
| 14% | Passives |
| 51% | Detractors |
Progressive Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -11 | Nov 2024 | -11 |
Dec 2024 -13 | Dec 2024 | -13 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -13 | Feb 2025 | -13 |
Mar 2025 -13 | Mar 2025 | -13 |
Apr 2025 -15 | Apr 2025 | -15 |
May 2025 -15 | May 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -15 | Nov 2025 | -15 |
Dec 2025 -15 | Dec 2025 | -15 |
How Other Brands Compare
Progressive Insurance is ranked second for NPS among its competitors. Berkshire Hathaway and Allstate come in first and third, with State Farm Insurance coming in at #4. Among those competitors, it is the second most valued company.
Progressive Insurance |  Allstate |  Berkshire Hathaway |  State Farm Insurance | |
| Global Ranking | #967 | #122 | #360 | #- |
| NPS | -16 | -31 | 20 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $55.91B | $31.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progressive Insurance NPS by Gender
Female customers rated Progressive Insurance's NPS 19 points higher than Male customers.
Male
-50
Progressive Insurance's NPS was rated -50 by Male customers on Comparably.
21%
Promoters
8%
Passives
71%
Detractors
Female
-31
Progressive Insurance's NPS was rated -31 by Female customers on Comparably.
27%
Promoters
15%
Passives
58%
Detractors
Progressive Insurance NPS by Ethnicity
Progressive Insurance's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -21 | African American/Black | -21 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Other -77 | Other | -77 |
Progressive Insurance NPS by Age
Progressive Insurance's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Progressive Insurance NPS by Usage
Progressive Insurance's NPS was rated the highest by customers who have used Progressive Insurance's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -36 | Less than 1 Year | -36 |
1 to 2 Years -61 | 1 to 2 Years | -61 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years -39 | Over 10 Years | -39 |
Progressive Insurance NPS vs. Competitors
Compared to its competitors, Progressive Insurance's NPS is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
| Progressive Insurance | -16 |
| Allstate | -31 |
| State Farm Insurance | -39 |
 | Liberty Mutual Insurance | -45 |
Progressive Insurance NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Progressive Insurance's NPS is rated right above Allstate, and is preceded by T-Mobile.
Progressive Insurance Customer Reviews
Out of the 25 Progressive Insurance customer reviews 8 were positive and 17 were constructive. Progressive Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Progressive Insurance Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Progressive Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progressive Insurance Customer Loyalty Score by Gender
Female customers rated Progressive Insurance's Customer Loyalty score 14% higher than Male customers.
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Male
75%
Yes
Female
89%
Yes
Progressive Insurance Customer Loyalty Score by Ethnicity
Progressive Insurance's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Progressive Insurance.
86
out of 100
Caucasian
82
out of 100
Hispanic or Latino
84
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
70
out of 100
Other
Progressive Insurance Customer Loyalty Score by Age
Progressive Insurance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 79% | 26-30 | 79% |
31-35 90% | 31-35 | 90% |
36-40 88% | 36-40 | 88% |
41-45 91% | 41-45 | 91% |
46-50 74% | 46-50 | 74% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 82% | 66+ | 82% |
Progressive Insurance Customer Loyalty Score by Usage
Progressive Insurance's Customer Loyalty score was rated the highest by customers who have used Progressive Insurance's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Progressive Insurance Customer Loyalty Score by Industry
Progressive Insurance's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Military and Defense industry customers.
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Progressive Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Progressive Insurance's Customer Loyalty score is rated right above Berkshire Hathaway, and is preceded by State Farm Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Farm Insurance | 82% |
| Progressive Insurance | 80% |
| Berkshire Hathaway | 78% |
| Liberty Mutual Insurance | 76% |
| Allstate | 74% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Progressive Insurance's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.
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Progressive Insurance Product Quality
2.7/5
Progressive Insurance has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Progressive Insurance Product Information
Progressive Insurance’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Progressive Insurance's product the highest. Reviewers from the Banking and Financial Services industry rated Progressive Insurance the lowest at 1.6.
- Website
- https://www.progressive.com/
- Company Size
- 10,000+ Employees
Quick Insights into Progressive Insurance Product Quality
Progressive Insurance's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Progressive Insurance Product Quality the Highest
Ranked Progressive Insurance Product Quality the Lowest
Progressive Insurance Product Quality Score by Gender
Female customers rated Progressive Insurance's Product Quality score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Progressive Insurance Product Quality Score by Ethnicity
Progressive Insurance's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.5 | Other | 1.5 |
Progressive Insurance Product Quality Score by Age
Progressive Insurance's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Progressive Insurance Product Quality Score by Usage
Progressive Insurance's Product Quality score was rated the highest by customers who have used Progressive Insurance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Progressive Insurance Product Quality Score by Industry
Progressive Insurance's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Military and Defense industry customers.
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Progressive Insurance Product Quality vs. Competitors
Compared to its competitors, Progressive Insurance's Product Quality score is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| Progressive Insurance | 2.7/5 |
| Allstate | 2.3/5 |
| Liberty Mutual Insurance | 2.3/5 |
| State Farm Insurance | 2.3/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Progressive Insurance's Product Quality score is rated right above Allstate, and is preceded by T-Mobile.
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Progressive Insurance Pricing
Progressive Insurance ROI & Value For Money
2.5/5
Progressive Insurance has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Progressive Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from Progressive Insurance.
Quick Insights into Progressive Insurance ROI
Progressive Insurance's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.
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Ranked Progressive Insurance ROI the Highest
Ranked Progressive Insurance ROI the Lowest
Progressive Insurance ROI Score by Gender
Female customers rated Progressive Insurance's ROI score 0.1 stars higher than Male customers.
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Male
2.1/5
Female
2.2/5
Progressive Insurance ROI Score by Ethnicity
Progressive Insurance's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.5 | Other | 1.5 |
Progressive Insurance ROI Score by Age
Progressive Insurance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3.3 | 31-35 | 3.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Progressive Insurance ROI Score by Usage
Progressive Insurance's ROI score was rated the highest by customers who have used Progressive Insurance's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Progressive Insurance ROI Score by Industry
Progressive Insurance's ROI score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Progressive Insurance Pricing vs. Competitors
Compared to its competitors, Progressive Insurance's ROI score is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| Progressive Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.2/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Progressive Insurance's ROI score is rated right above Allstate, and is preceded by T-Mobile.
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Progressive Insurance Customer Satisfaction (CSAT)
Progressive Insurance Customer Satisfaction (CSAT) Score
45 / 100
Progressive Insurance has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
25%
Satisfied
20%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Progressive Insurance Customer Satisfaction
Progressive Insurance's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Education industry.
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Ranked Progressive Insurance Customer Satisfaction the Highest
Ranked Progressive Insurance Customer Satisfaction the Lowest
Progressive Insurance Customer Satisfaction Score by Gender
Female customers rated Progressive Insurance's Customer Satisfaction score 2 points higher than Male customers.
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36 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 48% |
38 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 48% |
Progressive Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Progressive Insurance's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
17%
Satisfied
19%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
15%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
Progressive Insurance's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to African American/Black
Progressive Insurance's Customer Satisfaction (CSAT) score was rated 48% according to African American/Black users and customers.
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48 / 100
Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
44%
CSAT according to Asian or Pacific Islander
Progressive Insurance's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Progressive Insurance's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
61%
Progressive Insurance Customer Satisfaction Score by Age
Progressive Insurance's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 55% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 24% | |||||||||||||||
| 56-60 | 21% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 14% |
Progressive Insurance Customer Satisfaction Score by Usage
Progressive Insurance's Customer Satisfaction score was rated the highest by customers who have used Progressive Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Progressive Insurance Customer Satisfaction Score by Industry
Progressive Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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{
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{
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{
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},
{
"label": "Professional Services",
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"stars": 0,
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]
}Progressive Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Progressive Insurance's Customer Satisfaction score is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| Progressive Insurance | 45% |
| Allstate | 33% |
| Liberty Mutual Insurance | 33% |
| State Farm Insurance | 31% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Progressive Insurance's Customer Satisfaction score is rated right above Allstate, and is preceded by T-Mobile.
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Progressive Insurance Customer Service
2.7/5
Progressive Insurance has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Progressive Insurance's Customer Service
Address
6300 Wilson Mills Road Mayfield, Cleveland, OH 44143 United States of America
Website
https://www.progressive.com/
Phone Number
(512) 253-4796
Progressive Insurance's Social Links
Quick Insights into Progressive Insurance Customer Service
Progressive Insurance's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Progressive Insurance Customer Service the Highest
Ranked Progressive Insurance Customer Service the Lowest
Progressive Insurance Customer Service Score by Gender
Progressive Insurance's Customer Service score was rated 2.2 by both Female and Male customers on Comparably.
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Male
2.2/5
Female
2.2/5
Progressive Insurance Customer Service Score by Ethnicity
Progressive Insurance's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.5 | Other | 1.5 |
Progressive Insurance Customer Service Score by Age
Progressive Insurance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Progressive Insurance Customer Service Score by Usage
Progressive Insurance's Customer Service score was rated the highest by customers who have used Progressive Insurance's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Progressive Insurance Customer Service Score by Industry
Progressive Insurance's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Military and Defense industry customers.
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Progressive Insurance Customer Service vs. Competitors
Compared to its competitors, Progressive Insurance's Customer Service score is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| Progressive Insurance | 2.7/5 |
| Allstate | 2.4/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.1/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Progressive Insurance's Customer Service score is rated right above Allstate, and is preceded by T-Mobile.
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Progressive Insurance as an Employer
4.3/5
Progressive Insurance has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Progressive Insurance scored a -16 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Progressive Insurance would recommend the brand to a friend. ENPS measures how likely Progressive Insurance employees would recommend working at Progressive Insurance to a friend.
Net Promoter Score
-16
NPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Progressive Insurance is ranked #967 in the Global Top 100 Brands. It ranks just behind Capitec Bank and just ahead of Alstom.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
965 |  | Cresco Labs |  | Charles Bachtell | Consumer Goods |
966 |  | Capitec Bank |  | Gerrie Fourie | Banking and Financial Services |
967 | | Progressive Insurance | | Tricia Griffith | Business and Consumer Services |
968 |  | Alstom |  | Henri Poupart-Lafarge | Automotive and Transportation |
969 |  | Lose It! |  | Patrick Wetherille | Tech |
970 |  | Personal Capital |  | Jay Shah | Banking and Financial Services |
971 |  | Cinemark USA |  | Sean Gamble | Media and Entertainment |
Business and Consumer Services Ranking Snapshot
Progressive Insurance is ranked #173 in the Business and Consumer Services Industry. It ranks just behind WSP and just ahead of Alstom.
| RANK | COMPANY | Location | |
|---|---|---|---|
171 |  | CDW Corporation | Vernon Hills, IL |
172 |  | WSP | Montreal, MO |
173 | | Progressive Insurance | Cleveland, OH |
174 | | Alstom | |
175 |  | CrowdStrike | Austin, TX |
176 |  | iQor | Saint Petersburg, FL |
177 |  | Steel Dynamics | Fort Wayne, IN |
