Risepoint Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I have loved my job every second I have been here. It is the best transition I have ever made!
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are receptive to feedback and listen - they are trying to create a culture at Risepoint that works for everyone - employees, students, and partners.
Review from Customer Support Dept
As a team they do seem to be good people
Review from Customer Support Dept
transparency of the team and the way the communicate out
Review from Customer Support Dept
Willingness to answer hard questions in a public forum, appreciate the transparency and time they take in town halls, etc
Review from Customer Support Dept
The effort made to share information pertaining to the company and it's leadership team as leaders but also as individuals.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication about changes. A lot of things have been happening with very little notice to give time to prepare.
Review from Customer Support Dept
What is the best part about your compensation package?
my base salary is competitive
Review from Customer Support Dept
PTO and time off included with holidays and leave house prior to holidays
Review from Customer Support Dept
I love the Tuition Reimbursement being 100%, that is awesome!
Review from Customer Support Dept
I love my HSA plan.
Review from Customer Support Dept
That part is company paid.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Due to the strenuous nature of the job and the importance of our role to the organization it does not seem to be compensated proportionately to its level of importance.
Review from Customer Support Dept
I am aware that I am in the lowest 1/3 pay scale of my field, as Wiley did that research and announced it before we were acquired.
Review from Customer Support Dept
I've only ever received cost of living increases, when they were available. I've given the company over 11 years of dedication and service and my baseline salary could reflect more than the average median level of compensation.
Review from Customer Support Dept
The economy is terrible so therefore the pay does not help with the raise of inflation.
Review from Customer Support Dept
I do not feel that my position should be hourly and I do believe that someone in my position should be paid more. I took a position coaching and training retention specialist after having 5 years in the role. This position move as completely lateral and made less money than the people I am training.
Review from Customer Support Dept
What are some of the best things about your team?
The team is highly driven to help one another on a day to day basis. No one feels as though they are too good to assist their colleagues and everyone is willing to be there for their team. We all work hard and encourage each other no matter the obstacles thrown.
Review from Customer Support Dept
the team is exciting to work with; we all support each other and bounce ideas off each other.
Review from Customer Support Dept
Comraderie, willingness to help each other, ability to lean on each other on expertise
Review from Customer Support Dept
THeir willingness to help when I can't remember important things early in the morning.
Review from Customer Support Dept
We truly do work together greatly, they are all so willing to help how they can, and they are a great bunch of people.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
invest in themselves and show efforts to wanting to learn and assist the students. I work with more tenured employees that seem to check out more often than not on procedures processes and properly assisting our students
Review from Customer Support Dept
They need to care more and be more professional. Cortney West, Branden Walker, Ed Leal, Ed Sample, Dianne Budd, Byron Brown, Brock Anderson to name a few who could really use some development in how they work with others.
Review from Customer Support Dept
Better coworkers. I don't really mesh personality-wise.
Review from Customer Support Dept
I don't feel like I can talk openly with my coworkers, there's an underlying fear of them tattling on me or my thoughts.
Review from Customer Support Dept
There are a few of my coworkers who take advantage of the system. They are not consistent with their work ethic (i.e. longer than normal breaks; cheating the incontact log in system; etc.). This behavior effects the morale of others who actually work when we see them get away with this behavior.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The Pod structure for teams gives a unity and support for employees to turn to and build upon.
Review from Customer Support Dept
the culture at our company is comfortable - we have a sense of team and/or extended family - positive support also
Review from Customer Support Dept
The townhalls so the non ELT people stay in the know.
Review from Customer Support Dept
The team environment is great
Review from Customer Support Dept
I appreciate that my manager is there to help me when I need it and is supportive of my goals.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Risepoint yet.
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What did you like most about the interview process?
My interview process was a 3 part interview session. I have been with the company for almost going on 7 years now. I am not sure how it may have changed.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Risepoint yet.
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What makes you most happy at work?
What makes me most happy is when I hear from a student that I have made a difference in their confidence to move forward in their journey!
Review from Customer Support Dept
I enjoy solving issues/problems that are revealed
Review from Customer Support Dept
developing my skills and growing as a professional
Review from Customer Support Dept
The team and the culture.
Review from Customer Support Dept
My Co Workers and the work I do.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I don't feel challenged or enjoy what I do. I don't think there's anything AP can do to improve that, I'm just not sure this role is a perfect fit for me anymore.
Review from Customer Support Dept
There is just no more excitement to work due to seeing others on the team doing unethical or questionable things. It puts a damper on me wanting to even be here.
Review from Customer Support Dept
I see other team members who get away with murder but I get called out for silly things (like taking too long to compose an email) when they abuse breaks and lunches or are just flat out insubordinate.
Review from Customer Support Dept
I think I am just ill-suited for my role and don't enjoy it.
Review from Customer Support Dept
I wish it was more than just being on the phone. I enjoy helping but want to grow and do another position.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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