Spectrum Operations Department Employee Reviews
Briefly describe your overall experience at your company
so much stress . a lot of responibility .long hours work .micro managment .work pressure ........
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What do you like best about the leadership team?
Nothing at all.thrubtreat us like garbage
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Very helpful will bend over backwards to help you anyway possible will go up to bat for you if needed
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My direct leadership is knowledgeable and direct. Does not micro manage and I do respect her. If I had one complaint it is the expectation to work 50 hours a week to handle the work load and the work is about quantity and not quality.
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Their vision for where we've been and where we're going as a company
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They are always willing to help their employees both professionally and personally.
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What does the leadership team need to get better at?
leadership dont know what is happining at the company or in tech ops department all they see its reports and numbers .......
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Pushing back on corporates out of touch expectations
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Getnaway from spread sheets and deal with improving the customers experience
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To work better as a team. They only care about their number, they dont care about helping you at all
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Hands on , understand the workers and the work, too far removed, more instructional training , not emailing power point desk,
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What is the best part about your compensation package?
Compared to where I came from, the pay is a healthy amount higher, the health benefits are cheaper and the 401K match is better.
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the money since that is the primary motivator at most levels. That is why the millionaires that run the company are out of touch. The vast majority of employees in this company are motivated to come to work for the pay and benefits. Executives are not.
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Good medical, and 6% matching for 401k
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Health insurance and retirement benefits
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we get paid an ok wage. i do question why we don't restructure the wages in different parts of the country as we did with our policies to match those of charter.
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Why do you feel undervalued and what would make you feel better about your compensation?
we need less work pressure .and better yearly income insted of 0%27 hard working department like tech ops
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Paid medical 100%, pension or improved retirement , some form of training for new and changing services and performance expectations
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Appreciation for keeping this company afloat
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I have taken every training they offer. Can't move up because you need 3 months of tier 4 or 5 to promote. Good luck.
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Just focus on customers and not field tech numbers and based on knowledge of the job techs are grossly underpaid!
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What are some of the best things about your team?
update .team work exchange our experiance on the field
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We help each other regardless
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They care about the customer first, providing good service and work together
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Team members are great. We all work together, when we are allowed. But most tech meetings are 30 minutes or less. Can't help another tech. Your a lone ranger tech. You carry that 32 foot ladder and hang that drop by yourself. They pit team members against each other, by metrics.
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most of us have been working together for over a decade. we keep in contact outside of work as well. its a good environment.
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What do your coworkers need to improve and how could you work together better?
more headcount in leadership. They run this show on bare bones with unreasonable expectations.
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Teamwork that has gone out the window
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Everyone is pitted against each other, so why would someone help someone else. ALL of your raises and bonuses are based off stacked ranking, so no matter how well you do on your metrics there will ALWAYS be people ranked in the bottom 20% which means you don't get a raise.
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Quit back stabbing and help each other out
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They need to worry about themselves and not about the next person
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What is most positive about the culture and environment at your company?
There is absolutely no place for TRUST in Spectrum. It's all about protecting this LLC from lawsuits, internal and external.
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The employees are the best , as we all understand the stuff we have to deal with,
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Coworkers and leadership team are helpful
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Lunch and break if one is to get one.
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Nothing, everything about the company is negative
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What needs to change to make the company culture better?
Put local management back in charge, remove corporate oversight
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Less metrics. Less looking over the techs shoulder. And if one person screws up address it with that person, don't punish the whole group.reduced on hold times for techs. Make it so a tech can add equipment without calling in or tasking. 2 hour time frames. Get rid of drop routing.
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They need to stop letting routers run this company.they need to stop self installs.they screw us out of productivity points and do not care.
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Allow work from home permanently. The policies are antiquated and the increase in attrition reflects that. New hires leave after a very short time because the company is not accommodating to the current environment.
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more employees, better policies, better more relaxed dress code
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What did you like most about the interview process?
I enjoyed the personable interaction I had with my interviewers.
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Down to earth, straight forward no bullshit communications.
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Talking to all the supervisors and current employees
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Appeared to care about employees.
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My supervisor who interviewed me was fairly honest about what the job entailed. Unfortunately when I was hired it was a different company.
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What would you improve about your company's interview process?
If you ask the same question and get the same answers and recommend changes , but do not do anything why continue asking the same questions
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Company usually has already decided who to hire at the time they post the job, never really an open position
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The interview process is basically just a drug test. They don't care about anything else. If you have a valid driver's license and can pass a drug test then you get the job.
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emphasis on physical abilities, not on technical knowledge
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Be honest and tell your future employee how terrible the supervisory staff are, and you will receive zero support.
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What makes you most happy at work?
Doing a good job, completing job the first time, and leaving customer with a positive experience as we, the field are the face of the company
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my coworkers and the fact that i enjoy doing this type of work. this time of year i prefer more than the winter months..
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Getting recognized for doing a good job
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I love my job, I like what I do the leadership needs work
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Getting off and getting paid.
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What's going wrong and how can it be improved?
better service spending more time for the customer
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Age old issues and problem brought up are either marginalized or dismissed. This company is a carbon copy of every other cable company. Innovation is absent at a practical level yet celebrated at Executive Level. Just ask any contract labor group or inhouse group about "RESCUE TROUBLE CALLS.
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Get back to dealing with people and not reports
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Too many for words now
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Focus more on customers than numbers. Improve your tech moral where they want to come to work and complete the job correctly.
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What do you like best about your company?
I live close to my job
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What would you most like to see improved at your company?
Recognizing people for doing a good job, and promoting them accordingly
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