-7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#40
Health and Wellness Brands
Brand Page
The Cigna Group
Marketing or Exec? Claim Your Free Account
The Cigna Group is ranked #40 in Health and Wellness Brands
The Cigna Group is ranked #40 in Health and Wellness Brands
About The Cigna Group's Brand
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. The Cigna Group’s brand is ranked #500 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The Cigna Group. When compared to other organizations within the Health and Wellness industry, The Cigna Group is ranked #40. Among its major competitors, The Cigna Group is ranked in 2nd place for NPS while CVS Health is 1st, and UnitedHealth Group is 3rd.Their current market cap is $84.22B
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
The Cigna Group CMO
Alison Meckiffe
Ms. Alison Meckiffe has been Chief Marketing Officer of Global Individual Private Medical Insurance Business at Cigna Corporation since March 2017. Ms. Meckiffe joins Cigna from AXA insurance where her most recent role was Chief Operating Officer with responsibility for marketing, analytics, sales & service operations - all with a digital focus. Before AXA, she worked for TUI Travel for almost 11 years in various roles, including Digital Strategy & Business Development Director and Global CRM.
The Cigna Group Ranking
- #40 in Health and Wellness
- #2 / 4 of its competitors
The Cigna Group NPS
The Cigna Group's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether The Cigna Group's customers would recommend using the product based on a scale of -100 to 100.
The Cigna Group Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
The Cigna Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -7 | Nov 2024 | -7 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -7 | Feb 2025 | -7 |
Mar 2025 -7 | Mar 2025 | -7 |
May 2025 -8 | May 2025 | -8 |
Jun 2025 -8 | Jun 2025 | -8 |
Jul 2025 -8 | Jul 2025 | -8 |
Aug 2025 -8 | Aug 2025 | -8 |
Sep 2025 -8 | Sep 2025 | -8 |
Nov 2025 -8 | Nov 2025 | -8 |
Dec 2025 -8 | Dec 2025 | -8 |
Jan 2026 -8 | Jan 2026 | -8 |
How Other Brands Compare
The Cigna Group is ranked second for NPS among its competitors. CVS Health and UnitedHealth Group come in first and third, with Aetna coming in at #4. Among those competitors, it is the third most valued company behind UnitedHealth Group.
The Cigna Group |  CVS Health |  UnitedHealth Group |  Aetna | |
| Global Ranking | #500 | #118 | #198 | #- |
| NPS | -7 | 18 | -13 | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $84.22B | $92.35B | $344.29B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Cigna Group NPS by Gender
Male customers rated The Cigna Group's NPS 16 points higher than Female customers.
Male
-24
The Cigna Group's NPS was rated -24 by Male customers on Comparably.
34%
Promoters
8%
Passives
58%
Detractors
Female
-40
The Cigna Group's NPS was rated -40 by Female customers on Comparably.
25%
Promoters
10%
Passives
65%
Detractors
The Cigna Group NPS by Ethnicity
The Cigna Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -35 | Caucasian | -35 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -32 | Other | -32 |
The Cigna Group NPS by Age
The Cigna Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
The Cigna Group NPS by Usage
The Cigna Group's NPS was rated the highest by customers who have used The Cigna Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -47 | 2 to 5 Years | -47 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 28 | Over 10 Years | 28 |
The Cigna Group NPS vs. Competitors
Compared to its competitors, The Cigna Group's NPS is rated right above UnitedHealth Group, and is preceded by CVS Health.
| COMPANY | NPS Score | |
|---|---|---|
| CVS Health | 18 |
| The Cigna Group | -7 |
| UnitedHealth Group | -13 |
| Aetna | -67 |
The Cigna Group NPS vs Companies in Health and Wellness
In the Health and Wellness industry, The Cigna Group's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 35 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
| CVS Health | 18 |
| The Cigna Group | -7 |
 | WW (formally Weight Watchers) | -11 |
The Cigna Group Customer Reviews
Out of the 17 The Cigna Group customer reviews 7 were positive and 10 were constructive. The Cigna Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Cigna Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Cigna Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Cigna Group Customer Loyalty Score by Gender
Female customers rated The Cigna Group's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Cigna Group.
Male
69%
Yes
Female
71%
Yes
The Cigna Group Customer Loyalty Score by Ethnicity
The Cigna Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Cigna Group.
72
out of 100
Caucasian
82
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
79
out of 100
Other
The Cigna Group Customer Loyalty Score by Age
The Cigna Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Cigna Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 40% | 36-40 | 40% |
41-45 78% | 41-45 | 78% |
46-50 50% | 46-50 | 50% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 87% | 66+ | 87% |
The Cigna Group Customer Loyalty Score by Usage
The Cigna Group's Customer Loyalty score was rated the highest by customers who have used The Cigna Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Cigna Group Customer Loyalty Score by Industry
The Cigna Group's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Cigna Group Customer Loyalty vs. Competitors
Compared to its competitors, The Cigna Group's Customer Loyalty score is rated right above UnitedHealth Group, and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CVS Health | 80% |
| The Cigna Group | 73% |
| UnitedHealth Group | 69% |
| Aetna | 62% |
Unlock The Cigna Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, The Cigna Group's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| The Cigna Group | 73% |
| WW (formally Weight Watchers) | 73% |
Unlock The Cigna Group Customer Loyalty vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.
The Cigna Group Product Quality
3/5
The Cigna Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Cigna Group's overall Product Quality score rated by its users and customers.
The Cigna Group Product Information
The Cigna Group’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated The Cigna Group's product the highest. Reviewers from the Accounting industry rated The Cigna Group the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into The Cigna Group Product Quality
The Cigna Group's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked The Cigna Group's Product Quality.
Ranked The Cigna Group Product Quality the Highest
Ranked The Cigna Group Product Quality the Lowest
The Cigna Group Product Quality Score by Gender
The Cigna Group's Product Quality score was rated 2.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Cigna Group.
Male
2.6/5
Female
2.6/5
The Cigna Group Product Quality Score by Ethnicity
The Cigna Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Cigna Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 2.6 | Other | 2.6 |
The Cigna Group Product Quality Score by Age
The Cigna Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Cigna Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3 | 31-35 | 3 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2 | 41-45 | 2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3 | 51-55 | 3 |
56-60 3.9 | 56-60 | 3.9 |
61-65 2 | 61-65 | 2 |
66+ 2.5 | 66+ | 2.5 |
The Cigna Group Product Quality Score by Usage
The Cigna Group's Product Quality score was rated the highest by customers who have used The Cigna Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Cigna Group Product Quality Score by Industry
The Cigna Group's Product Quality score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Cigna Group Product Quality vs. Competitors
Compared to its competitors, The Cigna Group's Product Quality score is rated right above UnitedHealth Group, and is preceded by CVS Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| CVS Health | 3.5/5 |
| The Cigna Group | 3/5 |
| UnitedHealth Group | 2.9/5 |
| Aetna | 1.6/5 |
Unlock The Cigna Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, The Cigna Group's Product Quality score is rated right below WW (formally Weight Watchers).
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
| The Cigna Group | 3/5 |
Unlock The Cigna Group Product Quality vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.
The Cigna Group Pricing
The Cigna Group ROI & Value For Money
2.9/5
The Cigna Group has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Cigna Group's overall ROI score rated by its users and customers.
The Cigna Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from The Cigna Group.
Quick Insights into The Cigna Group ROI
The Cigna Group's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked The Cigna Group's ROI score.
Ranked The Cigna Group ROI the Highest
Ranked The Cigna Group ROI the Lowest
The Cigna Group ROI Score by Gender
The Cigna Group's ROI score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Cigna Group.
Male
2.5/5
Female
2.5/5
The Cigna Group ROI Score by Ethnicity
The Cigna Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Cigna Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.2 | Other | 2.2 |
The Cigna Group ROI Score by Age
The Cigna Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Cigna Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2 | 26-30 | 2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.7 | 56-60 | 3.7 |
61-65 2 | 61-65 | 2 |
66+ 2 | 66+ | 2 |
The Cigna Group ROI Score by Usage
The Cigna Group's ROI score was rated the highest by customers who have used The Cigna Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Cigna Group ROI Score by Industry
The Cigna Group's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
The Cigna Group Pricing vs. Competitors
Compared to its competitors, The Cigna Group's ROI score is rated right above UnitedHealth Group, and is preceded by CVS Health.
| COMPANY | Pricing Score | |
|---|---|---|
| CVS Health | 3.4/5 |
| The Cigna Group | 2.9/5 |
| UnitedHealth Group | 2.9/5 |
| Aetna | 1.5/5 |
Unlock The Cigna Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Health and Wellness Brands
In the Health and Wellness industry, The Cigna Group's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| The Cigna Group | 2.9/5 |
| WW (formally Weight Watchers) | 2.8/5 |
Unlock The Cigna Group ROI vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group ROI vs. Companies in Health and Wellness data and gain insights into your customers today.
The Cigna Group Customer Satisfaction (CSAT)
The Cigna Group Customer Satisfaction (CSAT) Score
48 / 100
The Cigna Group has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
18%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Cigna Group Customer Satisfaction
The Cigna Group's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked The Cigna Group's Customer Satisfaction.
Ranked The Cigna Group Customer Satisfaction the Highest
Ranked The Cigna Group Customer Satisfaction the Lowest
The Cigna Group Customer Satisfaction Score by Gender
Male customers rated The Cigna Group's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Cigna Group.
45 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 27% |
39 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 8% | |
Very Dissatisfied | 39% |
The Cigna Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Cigna Group's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Cigna Group.
47 / 100
Very Satisfied
29%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
12%
Very Dissatisfied
32%
CSAT according to African American/Black
The Cigna Group's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Cigna Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
The Cigna Group's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Cigna Group.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
The Cigna Group's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Cigna Group.
39 / 100
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
15%
Very Dissatisfied
15%
The Cigna Group Customer Satisfaction Score by Age
The Cigna Group's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Cigna Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 58% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 38% | |||||||||||||||
| 56-60 | 83% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 36% |
The Cigna Group Customer Satisfaction Score by Usage
The Cigna Group's Customer Satisfaction score was rated the highest by customers who have used The Cigna Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Cigna Group Customer Satisfaction Score by Industry
The Cigna Group's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "The Cigna Group Customer Satisfaction Score by Industry",
"text": "The Cigna Group's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "The Cigna Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "The Cigna Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "The Cigna Group's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "The Cigna Group's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "The Cigna Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "The Cigna Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}The Cigna Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Cigna Group's Customer Satisfaction score is rated right above Aetna, and is preceded by UnitedHealth Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CVS Health | 68% |
| UnitedHealth Group | 49% |
| The Cigna Group | 48% |
| Aetna | 15% |
Unlock The Cigna Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, The Cigna Group's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| The Cigna Group | 48% |
| WW (formally Weight Watchers) | 46% |
Unlock The Cigna Group Customer Satisfaction vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.
The Cigna Group Customer Service
3/5
The Cigna Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Cigna Group's overall Customer Service score rated by its users and customers.
About The Cigna Group's Customer Service
Address
900 Cottage Grove Rd, Bloomfield, CT 06002
Website
https://www.thecignagroup.com/
The Cigna Group's Social Links
Quick Insights into The Cigna Group Customer Service
The Cigna Group's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked The Cigna Group's Customer Service score.
Ranked The Cigna Group Customer Service the Highest
Ranked The Cigna Group Customer Service the Lowest
The Cigna Group Customer Service Score by Gender
Male customers rated The Cigna Group's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Cigna Group.
Male
2.7/5
Female
2.5/5
The Cigna Group Customer Service Score by Ethnicity
The Cigna Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Cigna Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 2.6 | Other | 2.6 |
The Cigna Group Customer Service Score by Age
The Cigna Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Cigna Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.1 | 26-30 | 2.1 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3 | 36-40 | 3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.3 | 56-60 | 3.3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2 | 66+ | 2 |
The Cigna Group Customer Service Score by Usage
The Cigna Group's Customer Service score was rated the highest by customers who have used The Cigna Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Cigna Group Customer Service Score by Industry
The Cigna Group's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
The Cigna Group Customer Service vs. Competitors
Compared to its competitors, The Cigna Group's Customer Service score is rated right above UnitedHealth Group, and is preceded by CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| CVS Health | 3.7/5 |
| The Cigna Group | 3/5 |
| UnitedHealth Group | 2.9/5 |
| Aetna | 1.5/5 |
Unlock The Cigna Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, The Cigna Group's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| The Cigna Group | 3/5 |
| WW (formally Weight Watchers) | 3/5 |
Unlock The Cigna Group Customer Service vs. Companies in Health and Wellness Data
VS
Sign Up for Brand Profile PRO to get the full The Cigna Group Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.
The Cigna Group as an Employer
4.1/5
The Cigna Group has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
The Cigna Group scored a -7 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of The Cigna Group would recommend the brand to a friend. ENPS measures how likely The Cigna Group employees would recommend working at The Cigna Group to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Global Ranking Snapshot
The Cigna Group is ranked #500 in the Global Top 100 Brands. It ranks just behind Siemens and just ahead of PPG.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
498 |  | New Era Cap |  | Christopher Koch | Fashion and Beauty |
499 |  | Siemens |  | Roland Busch | Energy and Manufacturing |
500 | | The Cigna Group | | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
502 |  | Infosys |  | Salil Parekh | Tech |
503 |  | McAfee |  | Peter Leav | Tech |
504 |  | GoPro |  | Nick Woodman | Tech |
Health and Wellness Ranking Snapshot
The Cigna Group is ranked #40 in the Health and Wellness Industry. It ranks just behind Cerner Corporation and just ahead of Astrazeneca PLC.
| RANK | COMPANY | Location | |
|---|---|---|---|
38 |  | Gilead Sciences | |
39 |  | Cerner Corporation | Kansas City, MO |
40 | | The Cigna Group | Bloomfield, CT |
41 |  | Astrazeneca PLC | London, AR |
42 |  | Barry's | Miami, FL |
43 |  | Elevance Health | Indianapolis, IN |
44 |  | Medtronic | Minneapolis, MN |
