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Walgreens Claimed Company

Walgreens, one of the nation’s largest drugstore chains, is the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy. read more

EMPLOYEE PARTICIPANTS: 1740

TOTAL RATINGS: 19093

CEO: Rosalind Brewer

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Walgreens
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Walgreens CS Rep Employee Reviews

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Briefly describe your overall experience at your company

It is a Good Company. Mostly Fair. I would like to see management working with the Digital Scheduling system to better schedule as it is not his strong point. Have a good system it just needs to be better utilized. My manager really should delegate scheduling to his Assistant Manager who's suposd to
Review from Customer Support Dept

Terrible. They expect more and more and you get less and less, you're not treated respectfully, there are no thank you's the benefits aren't that great, overall there really isn't any reason to stay
Review from Customer Support Dept

I enjoy working here because I’m learning new things every
Review from Customer Support Dept

I enjoy almost everything about my job except the poor communication between managers and managers and employees.
Review from Customer Support Dept

I'm a long time employee and have experienced many cutbacks that have made it difficult to feel positive about my workplace. There is only so many times you can do more with less. It's frustrating when I try to do my best and don't feel like it matters.
Review from Customer Support Dept

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What do you like best about the leadership team?

Leadership Reviews

I like that there is a clear chain of command and an open chain of problem resolution. I like that if needed you can access district manager and regional manager if need be.
Review from Customer Support Dept

They always have our backs. When we are busy they are right there by our side helping out.
Review from Customer Support Dept

They listen to employee's recommendations and forward it to corporate office.
Review from Customer Support Dept

walgreens is a great place to work i love helping people it makes me feel good to help people daily
Review from Customer Support Dept

They really have court values that they follow and they make the job easier
Review from Customer Support Dept

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What does the leadership team need to get better at?

Leadership Reviews

The executives need to keep in mind that there are people on the front lines who rely on this job for a living, along with customers that rely on us to do our job the best way we can. Making cuts on the store level prevents us from doing that.
Review from Customer Support Dept

Need to be more people centric less concerned with money- happy employees make happy customers bring in more money
Review from Customer Support Dept

prioritizing. It's difficult to complete tasks timely when they are constantly interrupted. A priority list would be helpful
Review from Customer Support Dept

Working together as a team daily
Review from Customer Support Dept

Leadership team needs to care more.
Review from Customer Support Dept

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What is the best part about your compensation package?

Compensation Reviews

I like that part time employees can accrue partial paid time off as long as you work an average of 20 hours a week. It was that way then it was taken away....but may have been reimplemented.
Review from Customer Support Dept

I only work part time so I don't qualify for a compensation package
Review from Customer Support Dept

They actually payout when and how much they say they would.
Review from Customer Support Dept

Holiday pay and paid time off
Review from Customer Support Dept

I get health insurance through work.
Review from Customer Support Dept

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Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

The amount of work and time that I put in isn't even appreciated, we are always expected to do more and more with less help
Review from Customer Support Dept

The pay could be higher given the amount of work we do.
Review from Customer Support Dept

Sick days compensated including when your kids got hospitalized
Review from Customer Support Dept

Previously, part-time workers could earn time off. Company took away all benefits for hourly workers above 20 hours but below 30 hours.
Review from Customer Support Dept

More tasks keep getting added without proper training, if I'm going to be required to do more work I want my pay to reflect new tasks.
Review from Customer Support Dept

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What are some of the best things about your team?

Team Reviews

Most understand TEAM WORK is best for employees and store.
Review from Customer Support Dept

Everyone pushes each other to do their best.
Review from Customer Support Dept

We work well together and each person pulls their own weight.
Review from Customer Support Dept

We all help each other.
Review from Customer Support Dept

The members of my team all work well together even when things are stressful and we have to do many things at a time. Everyone jumps in to help where they can.
Review from Customer Support Dept

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What do your coworkers need to improve and how could you work together better?

Team Reviews

less drama and trash talking each other
Review from Customer Support Dept

Need to get along better and talk and plan things better
Review from Customer Support Dept

figure out what to do and how to get it to everyone else
Review from Customer Support Dept

they need to speak to use directly instead of running to the manager with their problems. Let us work it out together.
Review from Customer Support Dept

They need to do some work and stop leaving it for me to do
Review from Customer Support Dept

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What is most positive about the culture and environment at your company?

Environment Reviews

Most of the time we hire positive people that keep the store a great place...but new management has hired a couple of duds recently....hoping that will improve.
Review from Customer Support Dept

Walgreens as a company is ridiculous, they expect a great deal and again you get nothing in return
Review from Customer Support Dept

We all get along great and gossip is kept to a minimum.
Review from Customer Support Dept

We are a team oriented workplace, everyone is looking out for each other.
Review from Customer Support Dept

We are treated equally, not like second class citizen because we are not management
Review from Customer Support Dept

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What needs to change to make the company culture better?

Environment Reviews

Making everyone feel like they're making a difference.
Review from Customer Support Dept

The pay needs to be better
Review from Customer Support Dept

BRING SOME MANAGERS BACK AND STOP CUTTING HOURS
Review from Customer Support Dept

They need to hire staff that love their job and want to work to better the company instead of lazy people that just want a paycheck and leave all the work for hard workers like myself
Review from Customer Support Dept

Managers need to treat their employees like they're actually people.
Review from Customer Support Dept

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What did you like most about the interview process?

Interviews Reviews

I actually had inside help since a manager saw me working at another place and helped to pull me out of the system... to get me hired
Review from Customer Support Dept

It was very relaxing and laid back.
Review from Customer Support Dept

I felt comfortable with the manager and we shared about our favorite sports and whatnot.
Review from Customer Support Dept

It's an easy job, so the interview is not intensive.
Review from Customer Support Dept

Two people interviewed me at the same time and there demeanor helped me feel less anxious.
Review from Customer Support Dept

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What would you improve about your company's interview process?

Interviews Reviews

I interviewed over ten years ago, the interview process has completely changed
Review from Customer Support Dept

Needs tn be shorter and less questions
Review from Customer Support Dept

Attitude and process of getting promoted
Review from Customer Support Dept

stop hiring temps and start at higher hrly pay
Review from Customer Support Dept

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What makes you most happy at work?

Outlook Reviews

Balanced responsibilities and team work. IE every one takes turns Tagging (a beasom job) and Cleaning Bathrooms, Taking Trash out an Dust Moping. Love when you are a cashier not allowed to go to the back of the store and a person who can perceives that and helps put back of house go backs up.
Review from Customer Support Dept

My coworkers and the helping customers have a good experience.
Review from Customer Support Dept

Dealing with wide variety of customers with their different personality and qualities.
Review from Customer Support Dept

When I get a promotion, as I just did.
Review from Customer Support Dept

The nice customers that come in.
Review from Customer Support Dept

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What's going wrong and how can it be improved?

Outlook Reviews

Treat the employees as they should be treated with respect, pay them fairly, give them bonuses, walgreens needs to go back to the way that it used to be.
Review from Customer Support Dept

Being held accountable for things beyond our control and getting negative reviews. Realistic expectations about what is being done.
Review from Customer Support Dept

CEO continues to "save money" by reducing hours at the store level, removing team member benefits, removing management bonuses, all while taking a multimillion dollar raise each year.
Review from Customer Support Dept