Wells Fargo Claimed Company
The reason we wake up in the morning is to help our customers succeed financially and to satisfy their financial needs, and the result is that we make money. It’s never the other way around. read more
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Team meetings are always scheduled on my days off. I cannot say what would be better.
Why do you feel undervalued and what would make you feel better about your compensation?
Bonuses are nearly impossible to get. They are based on things that you have little to no control over. It is very demoralizing.
What is most positive about the culture and environment at your company?
My team lead understands my struggles and genuinely tries to help and be there for me. My friend, whom I sit next to, has lots of experience and is full of great call handling techniques.
What does the leadership team need to get better at?
With so many schedules, it is not possible to include everyone all of the time, but it show at least try to include everyone some of the time, rather than on set days that exclude some people all of the time.
What's going wrong and how can it be improved?
Not enough support for customers on overnight shift. If their cards are blocked, and we can't remove it, the department who can is closed from 9-4am. When people are trying to leave bars and cannot pay, and we cannot help them, they go to jail. Or they are stranded without a way to get gas for hours
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