ZoomInfo NPS & Customer Reviews | Comparably
ZoomInfo is
Ranked
#81
in
Global Top 100 Brands
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ZoomInfo is ranked #81 in Global Top 100 Brands

About ZoomInfo's Brand

ZoomInfo is a go to market intelligence platform that helps businesses find, engage, and win customers more efficiently. We provide accurate B2B company and contact-level data, real time buying signals, and automation that sales, marketing, and revenue teams use to identify the right accounts, reach the right buyers, and move opportunities forward with confidence. Our mission is to remove guesswork from go to market execution. We work to give revenue teams clear, actionable intelligence so they can act at the right moment, improve the quality of conversations, and drive predictable growth across sales and marketing efforts. ZoomInfo owns and operates Comparably. ZoomInfo’s brand is ranked #81 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of ZoomInfo. When compared to other organizations within the Tech industry, ZoomInfo is ranked #23. Among its major competitors, ZoomInfo is ranked in 4th place for NPS while Bloomfire is 1st, and Salesforce is 2nd. Overall, ZoomInfo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.89B

Brand at a Glance

80%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service

ZoomInfo Ranking

ZoomInfo NPS

ZoomInfo's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether ZoomInfo's customers would recommend using the product based on a scale of -100 to 100.

ZoomInfo Overall NPS

24
NPS
55%Promoters
14%Passives
31%Detractors
ZoomInfo Overall NPS

ZoomInfo NPS Trend

-100
-50
0
50
100
Aug 2024
25
Aug 202425
Sep 2024
24
Sep 202424
Oct 2024
24
Oct 202424
Nov 2024
24
Nov 202424
Jan 2025
25
Jan 202525
Feb 2025
23
Feb 202523
Mar 2025
23
Mar 202523
Apr 2025
23
Apr 202523
May 2025
23
May 202523
Jun 2025
23
Jun 202523
Jul 2025
23
Jul 202523
Sep 2025
25
Sep 202525

How Other Brands Compare

ZoomInfo is ranked third for NPS among its competitors. Salesforce and LinkedIn come in first and second, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.

ZoomInfo's Logo
ZoomInfo
LinkedIn's Logo
LinkedIn
Oracle's Logo
Oracle
Salesforce's Logo
Salesforce
Global Ranking#81#29#173#-
NPS24321135
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$4.89B-$207.07B$201.44B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ZoomInfo NPS by Gender

Female customers rated ZoomInfo's NPS 31 points higher than Male customers.

Male

8

ZoomInfo's NPS was rated 8 by Male customers on Comparably.

50%
Promoters
8%
Passives
42%
Detractors

Female

39

ZoomInfo's NPS was rated 39 by Female customers on Comparably.

66%
Promoters
7%
Passives
27%
Detractors

ZoomInfo NPS by Ethnicity

ZoomInfo's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
7
Caucasian7
African American/Black
-13
African American/Black-13
Asian or Pacific Islander
34
Asian or Pacific Islander34
Other
20
Other20

ZoomInfo NPS by Age

ZoomInfo's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
37%
Passives
13%
Detractors
50%
18-2537%13%50%
Promoters
75%
Passives
0%
Detractors
25%
26-3075%0%25%
Promoters
56%
Passives
0%
Detractors
44%
31-3556%0%44%
Promoters
71%
Passives
15%
Detractors
14%
36-4071%15%14%
Promoters
60%
Passives
0%
Detractors
40%
41-4560%0%40%
Promoters
0%
Passives
25%
Detractors
75%
46-500%25%75%
Promoters
100%
Passives
0%
Detractors
0%
51-55100%0%0%
Promoters
67%
Passives
0%
Detractors
33%
56-6067%0%33%

ZoomInfo NPS by Usage

ZoomInfo's NPS was rated the highest by customers who have used ZoomInfo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
7
Less than 1 Year7
1 to 2 Years
12
1 to 2 Years12
2 to 5 Years
49
2 to 5 Years49
5 to 10 Years
67
5 to 10 Years67
Over 10 Years
50
Over 10 Years50

ZoomInfo NPS vs. Competitors

Compared to its competitors, ZoomInfo's NPS is rated right above Oracle, and is preceded by LinkedIn.

ZoomInfo NPS vs Companies in Tech

In the Tech industry, ZoomInfo's NPS is rated right below Peloton.

ZoomInfo Customer Reviews

Out of the 8 ZoomInfo customer reviews 5 were positive and 3 were constructive. ZoomInfo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Data accuracy. We had to buy other products because of how innaccurate thr data was
What do you value most about this brand?
This has great data insights
What can this brand most improve?
Don't force people to do surveys so you can mine their data for free
What do you value most about this brand?
It's very satisfied to all user's
What do you value most about this brand?
they are the very best - thanks!

ZoomInfo Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of ZoomInfo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
ZoomInfo Customer Loyalty

ZoomInfo Customer Loyalty Score by Gender

Female customers rated ZoomInfo's Customer Loyalty score 13% higher than Male customers.

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Male
75%
Yes
Female
88%
Yes

ZoomInfo Customer Loyalty Score by Ethnicity

ZoomInfo's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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65
out of 100
Caucasian
87
out of 100
African American/Black
92
out of 100
Asian or Pacific Islander
82
out of 100
Other

ZoomInfo Customer Loyalty Score by Age

ZoomInfo's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZoomInfo.
0
20%
40%
60%
80%
100%
18-25
66%
18-2566%
26-30
100%
26-30100%
31-35
87%
31-3587%
36-40
87%
36-4087%
41-45
55%
41-4555%
46-50
55%
46-5055%
51-55
100%
51-55100%
56-60
100%
56-60100%

ZoomInfo Customer Loyalty Score by Usage

ZoomInfo's Customer Loyalty score was rated the highest by customers who have used ZoomInfo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
73%
1 to 2 Years
87%
2 to 5 Years
79%
5 to 10 Years
70%
Over 10 Years
100%

ZoomInfo Customer Loyalty Score by Industry

ZoomInfo's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech
82%

ZoomInfo Customer Loyalty vs. Competitors

Compared to its competitors, ZoomInfo's Customer Loyalty score is rated right above Salesforce, and is preceded by LinkedIn.

Unlock ZoomInfo Customer Loyalty vs. Competitors Data

ZoomInfo's Logo
VS
HG Data Company's Logo
LinkedIn's Logo
Salesforce's Logo
Oracle's Logo
Dun & Bradstreet's Logo
Sendoso's Logo
Aurora Solar's Logo
Bloomfire's Logo
Avention's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, ZoomInfo's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
ZoomInfo80%

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ZoomInfo's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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ZoomInfo Product Quality

3.8/5

ZoomInfo has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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ZoomInfo Product Information

ZoomInfo serves markets in the United States and Canada. ZoomInfo supports Web devices and offers products for medium and large sized businesses.

ZoomInfo’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ZoomInfo's product the highest. Reviewers from the Consulting industry rated ZoomInfo the lowest at 3.5.

Website
https://www.zoominfo.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Business Services
Enterprise
SaaS

Languages Supported

English

Product Type

Sales Forecasting & Analytics Software
Sales Enablement Software
Lead Generation Software
Marketing Data Software

Quick Insights into ZoomInfo Product Quality

ZoomInfo's Product Quality score was rated highest by customers who have used ZoomInfo's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked ZoomInfo Product Quality the Highest

Over 10 Years
4.7
51-55
4.6
Aerospace and Aviation
4.3

Ranked ZoomInfo Product Quality the Lowest

African American/Black
3.4
Less than 1 Year
3.4
46-50
2.4

ZoomInfo Product Quality Score by Gender

Female customers rated ZoomInfo's Product Quality score 0.4 stars higher than Male customers.

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Male

3.6/5

Female

4/5

ZoomInfo Product Quality Score by Ethnicity

ZoomInfo's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
4.1
Other4.1

ZoomInfo Product Quality Score by Age

ZoomInfo's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.2
18-253.2
26-30
4.5
26-304.5
31-35
3.7
31-353.7
36-40
3.8
36-403.8
41-45
3.5
41-453.5
46-50
2.4
46-502.4
51-55
4.6
51-554.6
56-60
4.6
56-604.6

ZoomInfo Product Quality Score by Usage

ZoomInfo's Product Quality score was rated the highest by customers who have used ZoomInfo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.6
2 to 5 Years
4.2
5 to 10 Years
4.1
Over 10 Years
4.7

ZoomInfo Product Quality Score by Industry

ZoomInfo's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.

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Tech
4.3
Aerospace and Aviation
4.3
Consulting
3.5
Marketing, Advertising and Research
3.8

ZoomInfo Product Quality vs. Competitors

Compared to its competitors, ZoomInfo's Product Quality score is rated right above Oracle, and is preceded by LinkedIn.

COMPANYProduct Quality Score
Bloomfire4.3/5
Salesforce4/5
HG Data Company4/5
LinkedIn3.9/5
ZoomInfo3.8/5
Oracle3.7/5
Sendoso3.6/5
Dun & Bradstreet3/5
Aurora Solar1.5/5
AventionN/A

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ZoomInfo's Logo
VS
Bloomfire's Logo
Salesforce's Logo
HG Data Company's Logo
LinkedIn's Logo
Oracle's Logo
Sendoso's Logo
Dun & Bradstreet's Logo
Aurora Solar's Logo
Avention's Logo

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Product Quality for Other Tech Brands

In the Tech industry, ZoomInfo's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Zoom Video Communications4.3/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
ZoomInfo3.8/5

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ZoomInfo's Logo
VS
Nintendo's Logo
Zoom Video Communications' Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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ZoomInfo Pricing

ZoomInfo ROI & Value For Money

3.6/5

ZoomInfo has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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ZoomInfo Pricing Plans

ZoomInfo has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from ZoomInfo.

Who Uses ZoomInfo?

Medium Businesses
Large Enterprises

Quick Insights into ZoomInfo ROI

ZoomInfo's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 46-50.

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Ranked ZoomInfo ROI the Highest

51-55
5
Other
4.1
2 to 5 Years
4

Ranked ZoomInfo ROI the Lowest

Caucasian
3.1
1 to 2 Years
2.9
46-50
1.9

ZoomInfo ROI Score by Gender

Female customers rated ZoomInfo's ROI score 0.7 stars higher than Male customers.

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Male

3.2/5

Female

3.9/5

ZoomInfo ROI Score by Ethnicity

ZoomInfo's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
4.1
Other4.1

ZoomInfo ROI Score by Age

ZoomInfo's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.2
18-253.2
26-30
4
26-304
31-35
3.1
31-353.1
36-40
4
36-404
41-45
3.2
41-453.2
46-50
1.9
46-501.9
51-55
5
51-555
56-60
3.5
56-603.5

ZoomInfo ROI Score by Usage

ZoomInfo's ROI score was rated the highest by customers who have used ZoomInfo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.1
1 to 2 Years
2.9
2 to 5 Years
4
5 to 10 Years
3.5
Over 10 Years
3.9

ZoomInfo ROI Score by Industry

ZoomInfo's ROI score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech
3.7
Aerospace and Aviation
3.6
Marketing, Advertising and Research
3.6

ZoomInfo Pricing vs. Competitors

Compared to its competitors, ZoomInfo's ROI score is rated right above Sendoso, and is preceded by Oracle.

COMPANYPricing Score
HG Data Company5/5
Bloomfire4.1/5
Salesforce4.1/5
LinkedIn3.7/5
Oracle3.7/5
ZoomInfo3.6/5
Sendoso3.3/5
Dun & Bradstreet2.9/5
Aurora Solar1.5/5
AventionN/A

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ZoomInfo's Logo
VS
HG Data Company's Logo
Bloomfire's Logo
Salesforce's Logo
LinkedIn's Logo
Oracle's Logo
Sendoso's Logo
Dun & Bradstreet's Logo
Aurora Solar's Logo
Avention's Logo

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ROI for Other Tech Brands

In the Tech industry, ZoomInfo's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Peloton4/5
Netflix4/5
Apple4/5
Nintendo4/5
ROBLOX3.8/5
ZoomInfo3.6/5

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ZoomInfo's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
Nintendo's Logo
ROBLOX's Logo

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ZoomInfo Customer Satisfaction (CSAT)

ZoomInfo Customer Satisfaction (CSAT) Score

74 / 100

ZoomInfo has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied48%
Satisfied26%
Neither Satisfied nor Dissatisfied5%
Dissatisfied8%
Very Dissatisfied13%
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ZoomInfo Customer Satisfaction

ZoomInfo's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 46-50.

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Ranked ZoomInfo Customer Satisfaction the Highest

Female
89%
2 to 5 Years
87%
African American/Black
86%

Ranked ZoomInfo Customer Satisfaction the Lowest

1 to 2 Years
50%
Caucasian
40%
46-50
34%

ZoomInfo Customer Satisfaction Score by Gender

Female customers rated ZoomInfo's Customer Satisfaction score 25 points higher than Male customers.

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64 / 100
Male
Very Satisfied
49%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
22%
89 / 100
Female
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%

ZoomInfo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ZoomInfo's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

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40 / 100
Very Satisfied30%
Satisfied10%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied40%
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%

CSAT according to African American/Black

ZoomInfo's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100
Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

ZoomInfo's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100
Very Satisfied55%
Satisfied18%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied9%
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%

CSAT according to Other

ZoomInfo's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied80%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

ZoomInfo Customer Satisfaction Score by Age

ZoomInfo's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
18-2580%
26-30 CSAT Score
84%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
26-3084%
31-35 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
31-3583%
36-40 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
36-4075%
46-50 CSAT Score
34%
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
46-5034%
51-55 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
51-5567%
56-60 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
56-6067%

ZoomInfo Customer Satisfaction Score by Usage

ZoomInfo's Customer Satisfaction score was rated the highest by customers who have used ZoomInfo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
62
1 to 2 Years
50
2 to 5 Years
87
Over 10 Years
75

ZoomInfo Customer Satisfaction Score by Industry

ZoomInfo's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech
50

ZoomInfo Customer Satisfaction vs. Competitors

Compared to its competitors, ZoomInfo's Customer Satisfaction score is rated right above Oracle, and is preceded by LinkedIn.

COMPANYCustomer Satisfaction (CSAT) Score
Salesforce76%
LinkedIn76%
ZoomInfo74%
Oracle67%
Sendoso62%
Dun & Bradstreet50%
Bloomfire0%
HG Data Company0%
Aurora Solar0%
Avention0%

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Avention's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, ZoomInfo's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
ZoomInfo74%
Zoom Video Communications74%
ROBLOX73%
Peloton64%

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Google's Logo
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ROBLOX's Logo
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ZoomInfo Customer Service

3.7/5

ZoomInfo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About ZoomInfo's Customer Service

Address

330 W Columbia Way, Vancouver, WA 98660


Website

https://www.zoominfo.com/


Phone Number

800-914-1220

Quick Insights into ZoomInfo Customer Service

ZoomInfo's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 46-50.

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Ranked ZoomInfo Customer Service the Highest

51-55
4.6
Other
4.1
2 to 5 Years
4

Ranked ZoomInfo Customer Service the Lowest

Less than 1 Year
3.1
Caucasian
3
46-50
2

ZoomInfo Customer Service Score by Gender

Female customers rated ZoomInfo's Customer Service score 0.6 stars higher than Male customers.

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Male

3.3/5

Female

3.9/5

ZoomInfo Customer Service Score by Ethnicity

ZoomInfo's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3
Caucasian3
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
4.1
Other4.1

ZoomInfo Customer Service Score by Age

ZoomInfo's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
3.3
18-253.3
26-30
4.2
26-304.2
31-35
3.3
31-353.3
36-40
3.9
36-403.9
41-45
3.4
41-453.4
46-50
2
46-502
51-55
4.6
51-554.6
56-60
3.5
56-603.5

ZoomInfo Customer Service Score by Usage

ZoomInfo's Customer Service score was rated the highest by customers who have used ZoomInfo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.1
1 to 2 Years
3.2
2 to 5 Years
4
5 to 10 Years
3.5
Over 10 Years
3.9

ZoomInfo Customer Service Score by Industry

ZoomInfo's Customer Service score was rated 3.7 stars by Tech industry customers.

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Tech
3.7

ZoomInfo Customer Service vs. Competitors

Compared to its competitors, ZoomInfo's Customer Service score is rated right above LinkedIn, and is preceded by Bloomfire.

COMPANYCustomer Service Score
HG Data Company5/5
Salesforce4/5
Bloomfire3.7/5
ZoomInfo3.7/5
LinkedIn3.6/5
Oracle3.6/5
Sendoso3.3/5
Dun & Bradstreet2.9/5
Aurora Solar1.5/5
AventionN/A

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HG Data Company's Logo
Salesforce's Logo
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LinkedIn's Logo
Oracle's Logo
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Dun & Bradstreet's Logo
Aurora Solar's Logo
Avention's Logo

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Customer Service for Other Tech Brands

In the Tech industry, ZoomInfo's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ZoomInfo3.7/5
ROBLOX3.6/5

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Apple's Logo
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Zoom Video Communications' Logo
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ROBLOX's Logo

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ZoomInfo as an Employer

4.9/5

ZoomInfo has a 4.9/5 stars for its overall company culture rated by their employees

  ZoomInfo CEO
top
5%
CEO of ZoomInfo

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ZoomInfo scored a 24 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of ZoomInfo would recommend the brand to a friend. ENPS measures how likely ZoomInfo employees would recommend working at ZoomInfo to a friend.

Net Promoter Score

24
NPS Score
55%Promoters
14%Passive
31%Detractors

Employee Net Promoter Score

62
eNPS Score
71%Promoters
20%Passive
9%Detractors

Global Ranking Snapshot

ZoomInfo is ranked #81 in the Global Top 100 Brands. It ranks just behind Ubisoft and just ahead of Toyota.

RANKCOMPANYCEOINDUSTRY
79
Marriott  Marriott CEO
Anthony Capuano
Travel and Hospitality
80
Ubisoft  Ubisoft CEO
Yves Guillemot
Media and Entertainment
81
ZoomInfo  ZoomInfo CEO
Henry Schuck
Tech
82
Toyota  Toyota CEO
Akio Toyoda
Automotive and Transportation
83
Tommy Hilfiger  Tommy Hilfiger CEO
Martijn Hagman
Fashion and Beauty
84
Hilton  Hilton CEO
Christopher Nassetta
Travel and Hospitality
85
McDonald's  McDonald's CEO
Chris Kempczinski
Food and Beverages

Tech Ranking Snapshot

ZoomInfo is ranked #23 in the Tech Industry. It ranks just behind Riot Games and just ahead of Twitter.

RANKCOMPANYLocation
21
Cisco
San Jose, CA
22
Riot Games
Los Angeles, CA
23
ZoomInfo
Vancouver, WA
24
Twitter
San Francisco, CA
25
Coinbase
San Francisco, CA
26
Philips
Cambridge, MA
27
Meta
Menlo Park, CA