Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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get rid of bad management that's produced by political employment/promotion
¿Qué necesita mejorar el equipo directivo?
be more compassionate and learn how to look after their subordinates.
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¿Qué va mal y cómo puede mejorarse?
accounts and businesses are not lasting even before pandemic. this is due to non-deserving people in the managment.
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¿Qué fue lo que más te gustó del proceso de entrevista?
friendly interviewers and they provide training to ace the interview if they saw a potential in you then give you another chance to redo the interview.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
be more compassionate for their members and teammates. we have thought that having a toxic working environment in an office is "normal" but the stigma should be broken. we have to stop talking behind someone's back and start working together to achieve results
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
with a lot of work both admin and managerial, being paid PHP 30,000 is not a very competitive pay if you are being asked to do much more than what you have to do as a manager. very tight budget for incentives even before pandemic hit the Philippines. Alorica needs to pay fair
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