Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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They simply dont care about their employees (agents) only numbers!! Their OMs are beyond rude and talk down on the agents. Very Middle School behavior
¿Qué son algunas de las mejores cosas de tu equipo?
We work together and encourage one another
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¿Qué va mal y cómo puede mejorarse?
Employees feel undervalued which makes us all want to find employment elsewhere
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Pressuring employees to sale when they aren't comfortable doing so and threatening to fire them if sales quotas arent met
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¿Qué es lo que más te gusta de tu equipo directivo?
I absolutely love my TM; i feel like she and one person in HR are the only ones who care about the agents aka the little people
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Everyday there is something else they add on as a requirement. They push sales in your face and care more about sales than how the customer is treated!
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Stop misleading people. Never once was sales being a part of the job ever mentioned; i was told it is strictly customer service which was a bold face lie
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