Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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I would not recommend working here. Favortism, system issues, and no help from managers make working here a struggle. The customers yelling at us about local pharmacy issues doesnt help either. Not enough Paid Time Off (PTO) and you have to use it before the year ends . Ugh
¿Qué es lo que te hace más feliz en el trabajo?
Breaks and lunch are my only free time
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The most positive thing is that I can go home at not worry about work.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Attitudes . When we try to help other agents , we get attitudes and rudeness.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Right now a regular agent makes $13/hr it was raised from $10 . We are getting a raise soon, but for the amount of work we do, that is not enough
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¿Qué necesita mejorar el equipo directivo?
Responding to messages . Letting us know when they take off work and their off days . Multiple times I have been left not knowing who to reach out too when no one responds .
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