Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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How my coworkers supported me
¿Qué son algunas de las mejores cosas de tu equipo?
They became family to me and they are what made working at aloroca bearable.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
If I actually got paid right, and if the "bonuses" I was promised actually came through.
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¿Qué va mal y cómo puede mejorarse?
By not hiring every single person and actually looking for people who aren't just there for the check.
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¿Qué fue lo que más te gustó del proceso de entrevista?
How they didn't treat me like a statistic but how they asked relatable question that even they had dealt with.
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¿Qué necesita mejorar el equipo directivo?
To actually support and listen to employees. As well as make sure every AGENT active or that had quit get full pay!
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