Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Lately, there have been big managing decisions that put our job in risk. They cancel our transportation benefit and want us to spend arround half of our income in Uber as we don't have access to public bus after 9pm and our shift ends after 11pm. We are in Mexico and we are paid arround $1.00 US dol
¿Qué es lo que te hace más feliz en el trabajo?
The chance to help others and sharing time with my colleegues
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¿Qué son algunas de las mejores cosas de tu equipo?
Skills, knowledge, care, commitment, experience, excellence and will to grow among others.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
People that work with us. We also enjoy the job and like to help others.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?
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¿Qué fue lo que más te gustó del proceso de entrevista?
They are very friendly when interviewing you. They draw a very good picture of the company culture. They provide details about benefits of being part of, time frames to gain them all, and so one. But they still have a very high employee rotation.
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¿Qué necesita mejorar el equipo directivo?
They need to be a stronger support for the employees they manage. Is like if they had to be careful to or they would be fired if they worried a little bit to much for us. People is the only thing that makes you stay. Partners on the job, friends. They seem not to know they have extraordinary people
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