Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Personally, I've experienced a high level of success and development, which is rewarding for me. At times there have been changes that create a negative experience and doubt in our future, but I remain committed to my team.
¿Qué fue lo que más te gustó del proceso de entrevista?
There is a great on-line component that makes the initial application process very simple.
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¿Qué es lo que más te gusta de tu equipo directivo?
They are constantly looking for ways to improve our company and make a great effort to communicate changes and the current state of the business.
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¿Qué son algunas de las mejores cosas de tu equipo?
I have a team that genuinely wants to do what is right and succeed. There is a true spirit of partnership and they truly want to learn and grow.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I believe you get what you pay for and our wages should be competitive with others in our field. We lose talented people to competitors which makes us weaker.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
I believe we are trying to be a profitable company, but sometimes that comes at the expense of the people. Our processes are geared to protect the company, but it is hard to do simple tasks at times.
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¿Qué es lo que te hace más feliz en el trabajo?
I try to build a culture for my team that will help them develop and be successful. Having the opportunity to work with my team and guide and develop them is my biggest motivator. Regardless of the changes around us, we can control our piece of the business for ourselves and our employees.
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