Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Practically miserable, stress, and no communications.
¿Qué necesita mejorar el equipo directivo?
Better with encouragement and communication with the whole team.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Better training and more time to complete a call.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Low paid, no benefits, busy call center, hardly any breaks.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
They need to stop slacking off and do actual work.
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Do a better background check and hire people who knows how to work a computer.
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¿Qué va mal y cómo puede mejorarse?
Dealing with too many phone calls and get yelled at if you go past 10 minutes.
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