Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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The company is horribly managed and expectations are ridiculous, not worth it.
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Hacks more professional, this is in high school.
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¿Qué va mal y cómo puede mejorarse?
No management, better operations and programming.
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Eliminate the words per minute test
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The only positive thing is people's attitudes at the end of their shift.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
To take over 50 calls in a day is exhausting, to be compensated more would be the humane
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¿Qué necesita mejorar el equipo directivo?
Understanding what the employees need, and have real expectations for each phone call, stop looking at numbers and actually understand the reality of each call.
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